MPT Top-Up Refund for Select Value Added Services Customers

(Yangon, 29 August 2016) – It has come to our attention that some MPT customers have been wrongfully subscribed for certain value added services (VAS) and have been charged fees for such VAS that they did not authorize. In response to this, MPT will issue a top-up refund to affected customers in an amount corresponding to charges against each affected customer’s account balance during the relevant time period.

The top-up refund will commence tonight and will take approximately 5 to 6 days to complete.

VAS are provided by third party service providers to MPT customers. We are conducting an internal investigation at the moment to fully understand the cause of the matter in order to prevent such inconvenience from happening again to our customers.

Once aware of the situation, and in order to protect MPT customers, on 10 August 2016, MPT stopped all charging of VAS fees to MPT customers and discontinued new VAS subscriptions for all MPT VAS third party service providers pending an investigation by MPT. Since then, selected VAS confirmed to be unrelated to this incident have been reinstated.

MPT customers can check their eligibility for the top-up refund and amount of the top-up refund via MPT’s LoTaYa webpage, as follows:

  1. Please visit the LoTaYa webpage at http://lotayamm.com. Please note that customers must access this page using MPT’s 3G network in order for our system to process the confirmation and function properly. No data charges will be incurred by our customers for confirming their top-up refunds.
  2. At the top of the page right below the search box, please click on the link “Regarding top-up refund for select infotainment services”.
  3. An explanation page will be shown. Click on the “Proceed” link. Customers who click on the link provided in the MPT blast SMS pertaining to this matter will be directed to and start from this step 3.
  4. Customers entitled to receive a top-up refund will be asked to input their phone number. (Customers who are not entitled to receive a top-up refund will be informed accordingly and will not be able to proceed further.)
  5. Please input your phone number and click “Proceed”.
  6. If a valid phone number is entered, a top-up refund information page will be shown.

Please note that customers can confirm eligibility and amount to be refunded at Lo Ta Ya but will not be able to check the timing of the top-up refund. MPT will send an SMS to each affected customer immediately upon issuance of the top-up refund. Eligibility and top-up refund confirmation through the LoTaYa webpage is accessible for MPT GSM and WCDMA users. MPT CDMA users are requested to contact our call center at 106 to confirm their eligibility and top-up refund confirmation.

Mr. Koichi Kawase, Chief Commercial Officer for MPT-KSGM  joint operations, released the following statement: “Our customers’ satisfaction with MPT services is and always will be our number one priority. MPT takes very seriously the trust and loyalty of its customers and appreciates their continued support during this time. We are working around the clock to ensure affected customers are appropriately compensated and done so in a timely manner. We at MPT sincerely apologize for any inconvenience caused by this incident to our affected customers, and rest assured that we are taking immediate steps to prevent this from happening again in the future.”

MPT and NLD Education Network Launch “Digital Skills to Go Forward,” Computer Literacy Campaign for Disadvantaged Myanmar Youths

As MPT Moves Myanmar Forward, it makes sure no one is left behind in this chapter of growth for the country with a new CSR initiative, in partnership with NLD Education Network. They will provide laptops, data and training to help disadvantaged Myanmar youth to improve computer literacy, equipping them with critical skills for a successful future.

(Yangon, 17 August 2016) – MPT, Myanmar’s first and leading telecommunications operator, launched “Digital Skills to Go Forward”, a corporate social responsibility (CSR) program, to benefit underprivileged Myanmar youth. It is collaborating with the National League for Democracy (NLD) Education Network to expand an already successful computer literacy initiative, delivering an extra two hundred laptops at ten locations in the Yangon Region and Mon State.

Many young people in the townships or rural and sub-urban areas leave high school without basic computer knowledge, which negatively impacts their chances of gaining a good job. For example, having inadequate knowledge of Microsoft’s ubiquitous software packages, a prerequisite for many jobs in today’s Myanmar, means they stand to lose out on opportunities to their more educated peers, who typically have better access to technology.

The aim of ‘Digital Skills to Go Forward’ is to leave no one behind as Myanmar pushes into the future by increasing access to technology and education to the youth in less urban environments. Rather than travel to Yangon or larger urban areas, young people in remote areas will have the technology and training delivered right to their doorstep by MPT and the NLD Education Network.

The NLD Education Network established computer literacy courses at several Amay Eain Schools to help tackle this problem. With the program being initiated a year ago, more than 750 students have already completed classes, increasing their employability. However additional support is required in order to increase the scale and reach of the project.

With the help of MPT, this program will now expand to new areas and increase the computer skills of many more youths. In addition to the laptops, MPT also announced today they would provide Wi-Fi facilities and six months worth of data at all ten locations, as well as support for an extra five trainers to teach the courses.

“As MPT moves Myanmar forward, we want to make sure no one is left behind by supporting professional development in meaningful ways for those who need it most, or could not access it in the past. Technology and Myanmar are at the heart of what we do at MPT, so this initiative with the NLD Education Network just makes sense,” said Mr. Takashi Nagashima, Chief Executive Officer of MPT-KSGM.

“By delivering hundreds of laptops, vital Wi-Fi connections and professional training to those who need it most, we are enabling young Myanmar to take the next big step in their lives and enjoy the same opportunities as their urban peers,” he added.

Amay Eain pro-bono schools were initiated in 2011 under the instruction of Daw Aung San Su Kyi, after her release of house arrest.  From 2011-2015, 104 Amay Eain Schools were opened in Yangon Region and now more than 100 schools are already established in other States and Divisions. 2,000 teachers mostly volunteers are now training more than 20,000 students from primary to higher education.

It is predicted that with this new injection of equipment through MPT’s donation, at least 600 more students a year will be able to take advantage of computer literacy courses.

NLD Education Network said “We are very proud to be able to expand our computer skills initiative. Rather than students struggling to find an education that is fit for the 21st Century, it is our aim to bring good schools to the students where they need them. This donation from MPT allows us to teach more people with better technology and provide better futures. With this initiative, students don’t have to leave everything behind to access crucial courses, the school comes to them.”

Through ‘Digital Skills to Go Forward’ MPT will, along with the laptops, also donate wireless routers – including internet data packages. MPT will also make provision for trainers to deliver the courses to the NLD Education Network for running of courses.

The new locations to benefit from the contribution are NLD Education Network schools in the townships of Insein, South Dagon (72 Ward), Thanlyin (2 locations), Lanmadaw, Kyauktada, Pazundaung, Kaw-Hmu and Thonekhaw for the Yangon Region and Thaton Township in Mon State.

Temporary Suspension of SMS Information Services

(Yangon, 12 August, 2016) – MPT has received many inquiries from customers regarding SMS Information Services recently and we now detected the possible fraud cases with unauthorized  registration exploiting vulnerability of registration system. Therefore we made a decision to temporarily suspend the services.

We will conduct further investigation and will pursue to make our service more reliable. We wholeheartedly thank you for your continued support and apologise for any inconvenience caused.

Enjoy more free MPT on-net voice call time with friends and family with the return of “5 Minutes in 1 Hour” promotion

Now available for both Swe Thahar and base tariff users, pay only for the first 5 minutes for on-net voice calls and get up to the next 55 minutes free

 (Yangon, 9 August, 2016) – Myanma Posts and Telecommunications (MPT), Myanmar’s first and leading telecommunications operator, today announced the exciting return of the “5 Minutes in 1 Hour” promotion for the second time this year available from 10th August to 30th September 2016.

The promotion is available for all MPT GSM/WCDMA customers to call any MPT number. If they call to any MPT number, then the first 5 minutes of call (needs to be continuous) are charged at the usual rates, and after 5 minutes till 60 minutes it will be free of charge. Phone calls that last beyond 60 minutes will see the usage after those minutes charged back to the normal voice call tariff.

There is no limit to the number of calls a user can make in each day to enjoy the free talk time.


5 Minutes in 1 Hour Promotion usage example:

Users

On-net Voice Call Usage Time & Charges

Swe Thahar

60 minutes, charge = 23 Ks x 5 minutes = 115 Ks only

Base Tariff

(11pm-7am)

60 minutes, charge = 25 Ks x 5 minutes = 125 Ks only

Base Tariff

(7am-6pm & 10pm-11pm)

60 minutes, charge = 50 Ks x 5 minutes = 250 Ks only

*Except for on-net voice calls between 6pm and 10pm*
*Above prices are subject to 5% commercial tax*

Mr. Koichi Kawase, Chief Commercial Officer of MPT-KSGM Joint Operation said: “Our popular “5 Minutes in 1 Hour” has always been well-received by the customers and now we are offering it again for the second time this year to all MPT users as thanks for their continued support. During the promotion period, they only have to pay for just 5 minutes in an hour-long conversation, allowing them to enjoy more free talk time with friends and family.”

Auto Telephone numbers will be changed to update exchange at Pyisanaung Exchange Zeyar Thiri Township in Nay Pyi Taw Council Territory and Mandalay Region

Yangon, Myanmar 8 August, 2016 – Myanma Posts and Telecommunications (MPT), announced today that the existing auto telephone numbers at Pyisanaung Exchange Zeyar Thiri Township in Nay Pyi Taw Council Territory and Mandalay Region need to be changed to update exchanges in order to give better and upgraded services to customers as follows. Continue reading “Auto Telephone numbers will be changed to update exchange at Pyisanaung Exchange Zeyar Thiri Township in Nay Pyi Taw Council Territory and Mandalay Region”

Latest hits from top international artists now available on MPT’s Caller Ring Back Tone service

(Yangon, 1 August, 2016) MPT, the first and leading telecommunications operator in Myanmar, is partnering with digital consumer technology company, Mobimedia International, to offer up the best music from around the globe through its Caller Ring Back Tone (CRBT) service.

The initiative is in appreciation for the continued support from MPT’s 20 million valued customers, who can now choose from a rapidly growing selection of top hit songs from popular international artists like Taylor Swift and Justin Bieber for their ring back tones – that is to say the ringing sounds callers hear while awaiting receivers to pick up.

MPT GSM and WCDMA customers who want to subscribe to the Daily plan or Monthly plan and start listening to their favorite international songs for their calls, simply need to SMS <REG D> to 7979 for daily subscriptions available at Ks. 47/day and SMS <REG M> to 7979 for Monthly subscriptions available at just Ks. 1,050/month.

Customers will be charged for the Daily or Monthly subscription amount, plus any downloaded songs at Ks. 315 which will be retained until the end of the month. CRBT Daily subscriptions expire by the end of the subscribed day at midnight.

Mr. Koichi Kawase, Chief Commercial Officer of MPT-KSGM Joint Operations says: “As part of our commitment to our loyal customers, we are always looking to provide the best local and international content and innovative services through our nationwide network. Myanmar music fans can now enjoy the best international hits, giving them more options for their listening pleasure when they subscribe to our CRBT service.

MPT is able to bring a massive catalogue of international tunes to its customers by partnering with Mobimedia International, which has exclusive content licenses with Universal Music Group. “We are incredibly excited to be able to roll-out our extensive range of international content with MPT”, says Mobimedia International CEO David van Herwaarde.

Universal Music Group MD Malaysia & Singapore Kenny Ong also comments, “Mobimedia’s focus on emerging markets makes them the ideal partner for us to lead the industry in reaching music fans in Myanmar for the first time ever through new mobile services and other innovative music products.”

 With a huge selection of chart-topping tracks to choose from, and two hundred and fifty being added each week, users can preview ring back tone songs for download from famous international acts such as Maroon 5, Demi Lovato, Rihanna, 5 Seconds of Summer, Ariana Grande, Avicii, Ellie Goulding, Drake, Selena Gomez and many more on MPT’s “Lo Ta Ya” web portal CRBT page at http://lotayamm.com/service/crbt/MPTRingTune.

CRBT-10

Once a user is subscribed to MPT’s CRBT service, they can then receive individual ring back tones by sending the 10 digit song code indicated on the CRBT page along with the word ‘BUY’ to 7979: for example to get This Is What You Came For by Calvin Harris ft Rihanna send: BUY 0000087207 to 7979.

The rates for the subscriptions and downloaded songs include 5% commercial tax.