Swe Thahar FAQs en

Swe Thahar

1.What are the rates for Swe Thahar Plan?

Starting 23rd November, all customers who newly activate their MPT GSM/WCDMA SIM card will automatically be subscribed to the Swe Thahar plan @ new rates of:

– Voice : 27 Ks per minute to any numbers– SMS : 15 Ks per SMS to any operator in Myanmar
– Data : 7 Ks per MB

Existing subscribers in Swe Thahar plan will enjoy the same rates.

2. How can I switch to other price plan?

– Users can switch to any price plan once in one calendar day.

– Subscribing is free of charge ALWAYS.

– Below is the detail subscription channels.

3 . How can I check which Price Plan I am using currently?

You can dial *224# to check your current plan.

Shal Pyaw FAQs en

Shal Pyaw

1.What is “Shal Pyaw” Plan?

MPT users can connect with each other at the lowest call rate 15Ks/Min.

– Voice call to MPT numbers : 15 Ks/Min

– Voice call to other numbers : 25 Ks/Min

– Data ( Internet ) : 8 Ks/MB

– SMS : 15 Ks/SMS

2. How can I subscribe to “Shanl Pyaw”?

Dial *234*3# to subscribe. Subscription to “Shal Pyaw” Plan is completely free.

3 . Can I purchase internet Packages on “Shal Pyaw”Plan?

  • Yes
  • MPT Data Packages are available on “Shal Pyaw” Plan also.
  • Customer can enjoy data service from the lowest 1Ks/MB at MPT’s variety of Data Packages.

4. Can I enjoy Happy Friday’s Free Data Benefit on “Shal Pyaw” Plan?

Yes, current promotion benefit (Happy Friday, etc) & current Value Added Services (Balance Transfer, Yuu Htar, CRBT, etc) remain the same on “Shal Pyaw” Plan.

5. I have Data Package Quota in my current plan. If I switch to “Shal Pyaw”, what will happen?

  • You can carry over your Data Package Quota to “Shal Pyaw”.
  • Moving to “Shal Pyaw” will not effect on your data packages.

6. I am on Base Tariff. Can I purchase Data Packages?

Base tariff users cannot purchase Data Packages. Please switch to Swe Thahar or Shal Pyaw Plan or Shwe Zagar first and purchase Data Packages.

6. I am a CDMA user. Can I subscribe to “Shal Pyaw” Plan?

No. CDMA users cannot subscribe to “Shal phyaw” Plan.

Blacklist and Stop feature faqs en

Blacklist and Stop feature

1. What is Blacklist and Stop feature?

Customer can do below activities by sending related keyword to 1414.

  • Check and unsub VAS services one by one or all at once by sending “Stop”
  • Blacklist the VAS services by their self by sending “Blacklist/BL” to 1414 .

2. Can I unsubscribe all value-added services in one goal?

Yes. You can unsubscribe all of your subscribed value added services in one goal.

1> send “Stop” to 1414

2> your subscribed services will appear with a list. Choose the services you want to unsubscribe.

3. Can I blacklist VAS services?

Yes. You can blacklist all value-added services. When you send “BL” to 1414 , you won’t be able to subscribe and use all of the value added services except your current subscribed services and MPT ring tune.

4. If I blacklist value added services via SMS, will my all subscribed services be automatically unsubscribed?

No. If you want to unsubscribe your existing services, you need to unsubscribe first.

5. How I can subscribe to any service if my number is in blacklist?

You can dial 106 to put your number in whitelist.

6. If I blacklist, can I continue with my existing services?

Yes, You can. If you don’t stop your existing services, you will enjoy your existing services.

MPT Money FAQs en

MPT Money

1. What is MPT Money?

MPT Money is the most comfortable way to transfer money anytime, anywhere in Myanmar.The service lets users store, send and receive money using their mobile phone via an MPT Money account.

2. Who can use MPT Money?

MPT sim users can use the MPT Money service for FREE with no registration fees.

3. What are the benefits of having MPT Money account?

With MPT Money Account, you can use the following services anytime anywhere. – Send Money (P2P) – Airtime Top Up for self and others – Merchant Payment – Bill Payment – ATM Withdrawal – Cash In / Out”

4။ How do I register for the MPT Money account?

From MPT Money App

Step 1 : Press Sign Up Now menu

Step 2 : Enter Mobile Number and Name

Step 3 : Activate account with Initial PIN from registration notification SMS.

Step 4 : Account activation SMS will be received and you can begin using MPT Money.

From USSD Menu

Step 1 : Dial *999#

Step 2 : Enter 1 for Myanmar or 2 for English from Language Menu

Step 3 : Enter 1 for registration confirmation

Step 4 : Enter Your Name in English

Step 5 : Enter 1 for name confirmation and you will receive a registration SMS notification

Step 6 : Dail *999# for account activation and follow the instructions

Step 7 : Account activation SMS will be received and you can begin using MPT Money.”

5 . What should I do if I forget my PIN?

Please call Customer Care 999 and Agent Care 990 for MPT users. 012323990 for other mobile operator users.

6 . Is it possible to change Mobile Number of MPT Money Account?

Yes, If customer wants to change mobile number of MPT Money account, please contact Customer Care 999 and follow the process. Once confirmed, funds will be transferred to new sim.

7. How secure is my MPT Money account?

Each MPT Money account has its own unique 4 digits PIN, which is known only by customer. For any transactions to be completed, this PIN is mandatory.

8. Whom do I need to contact for becoming MPT Money Agent/Merchant?

“Please call Customer Care 999 and provide your business details. OR Please send email to MPT Money Customer care team; [email protected] MPT Money Sales & Distribution department will contact back to you.”

9. Can I still use MPT Money if I do not have MPT Money account? And What do I need?

Yes, you can send/receive money with voucher at MPT Money Agent locations with your NRC or Passport.

10. What is the MPT Money Agent?

“MPT Money Agent is an authorized person who can educate about MPT Money service and provide following services. – Cash In/ Cash Out from your MPT Money Account – Voucher Cash Out – Send Money – Upgrade Customer Level”

11. What is the MPT Money Merchant?

MPT Money Merchant is an authorized person who can receive eMoney with MPT Money for buying goods/products.

Lo Ta YA FAQS en

Lo Ta YA

1. What is Lo Ta Ya?

Lo Ta Ya is an MPT all-in-one portal application that can use in both mobile app and website which provides a wide variety of content to inform and enrich your daily life.

2. Where can I download LoTaYa from?

For easy way, dial *2727# on your mobile phone. You will receive SMS with LoTaYa download URL instantly. LoTaYa can be downloaded from Apple Store, Google Play Store and can be download directly from LoTaYa website. Data charges will apply for downloading the application from Google play and App Store.

3. Which phones does the app work on?

LoTaYa works on all Android based smartphones as well as iPhone.
Android version 4.4 and above user can use.

4။ What types of content are available on LoTaYa?

There are Variety of update News, Games, Horoscope, Dhamma, Weather, CSR, and Coupon, VAS services like MPT Ring Tune, MNL Online and Infotainment etc.

5 . What kinds of games can play in LoTaYa?

Can play Web games for free with MPT network and can get a lot of information for application games.

Top-up Bonus ( Facebook Data)

Top-up Bonus ( Facebook Data)

How can I know that I receive the Facebook bonus?

As soon as you make valid top-up, you will receive Facebook bonus and MPT will inform you by sending SMS. Moreover, you can also check your bonus amount by dialing *224#.

Is this Top-up promotion eligible for Base Tariff users?

No, Base Tariff users are not eligible for this Top-up promotion.

I made top-up 1000 Ks via Scratch card. Then, I made top-up 1000 Ks from E top-up. But I did not get Facebook Bonus. Why does this issue happen?

This Top-up promotion is only eligible for top-up with voucher card via MPT4U Channel only. If you top-up from other channels (except MPT4U), you will not get Facebook Bonus.

I made top-up 1000 Ks with MPT Money from MPT4U channel. I did not get Facebook Bonus. Why does this issue happen?

This Top-up promotion is only eligible for top up with voucher card from MPT4U.

MPT Money top-up from MPT4U is not eligible for this top-up promotion.

I top-up 1000 Ks via MPT4U. Then, I top-up 1000 Ks with voucher card from MPT4U Channel. Will Daily Facebook Bonus be merge?

Yes, the Facebook Bonus (Facebook data volume) that you got by top-up with voucher card from MPT4U Channel will be merged and the validity will be reset to latest top-up.

Balance Bill Mismatch

Bill Mismatch

1. I only used Facebook around 20 min, but balance deducted huge amount of bill, Why?

If your Facebook account auto playing the video the data usage will be cost more. So that please close the “Auto Video Play” in Facebook. Please go Facebook setting & privacy, click to setting and then set “never auto play video (or) on Wi-Fi connection only” under the ” Media & Contact” title.

2 . I open internet but I didn’t use anything, but all main balance was gone. Why?

You have to close the background data. Please see the detail of closing background data, for android, going to setting -> application manager -> disable. For IOS, going to setting -> cellular data and then switch off for each application.

3. My bill is consuming so fast, how to check for details usage? How to limit the data usage?

You can check your balance by dialing *224# or check your data usage in MPT4U application. In the settings to protect the use of more data using the Data Limit the amount that can be restricted.

4. I buying the data package for saving money, however, bill is deducting from main balance when I open internet, why?

Sometimes, your mobile is automatically updating the application, so that you have to close “Auto Update System” in your mobile phone. For android, going to the setting and disable for auto system update. For IOS, please go to the setting -> select iTune&App store -> disable.

5. I open the internet suddenly data charge is so high, why? How to limit the data usage?

Please check your Wi-Fi Hotspot in phone setting. If you open the Wi-Fi Hotspot, please set the password. So that you can loss the data charges for unlimited user. And then, please close the window update when you connect Wi-Fi hotspot to your computer.

Blacklist and Stop feature

VAS > INFO

Blacklist and Stop feature

1. What is Blacklist and Stop feature?

Customer can do below activities by sending related keyword to 1414.

  • Check and unsub VAS services one by one or all at once by sending “Stop”
  • Blacklist the VAS services by their self by sending “Blacklist/BL” to 1414 .

2. Can I unsubscribe all value-added services in one goal?

Yes. You can unsubscribe all of your subscribed value added services in one goal.

1> send “Stop” to 1414

2> your subscribed services will appear with a list. Choose the services you want to unsubscribe.

3. Can I blacklist VAS services?

Yes. You can blacklist all value-added services. When you send “BL” to 1414 , you won’t be able to subscribe and use all of the value added services except your current subscribed services and MPT ring tune.

4. If I blacklist value added services via SMS, will my all subscribed services be automatically unsubscribed?

No. If you want to unsubscribe your existing services, you need to unsubscribe first.

5. How I can subscribe to any service if my number is in blacklist?

You can dial 106 to put your number in whitelist.

6. If I blacklist, can I continue with my existing services?

Yes, You can. If you don’t stop your existing services, you will enjoy your existing services.

Roaming & Promotion

Roaming & Promotion

What is international Roaming Service?

International Roaming Service provides you with access to your phone in any mobile operator network in another country. This service allows you to call your friends and family who are in Myanmar or another country when you are in a foreign country. MPT will collect fees from users for this service.

Do MPT charge additional service fees for receiving incoming call or message while I am in abroad?

There are charges for incoming call. But there is no charge for receiving message while you are in abroad. However, if you send text message while using mobile phone in abroad, you need to pay a fee.

How to active roaming?

All the MPT prepaid SIM cards get roaming activated by default. For activation of roaming on postpaid SIM card, customer need to make deposit at the MPT own shops or account managers (B2B/Corporate) or MPT Brand Store (Individual/Retail).

What is the standard tariff for data roaming (without promotion)?

The standard tariffs depend on the destination. In promotion period, you can purchase more cheaper tariff than the standard tariff.

What is the promotional tariff?

Depending on the destination as per below table;

CountriesTariff Price
Thailand/Malaysia/Singapore/
China/Hong Kong/Taiwan/Macau/Vietnam/
Cambodia/Laos/Indonesia/Brunei
15 Ks/MB
Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week
Japan/S.Korea/Srilanka/India/USA/Australia50 Ks/MB
United Kingdom/Sweden/Russia/Norway/
Netherland/Italy/Hungary/Germany/France/
Finland/Denmark
50 Ks/MB

All are inclusive of Tax.

Is there any activation or subscription required?

The subscription requirements are as below table.

PromotionSubscriptionValidity
9 Ks/MB Promotion
(rate cutter)
7 days
Package Promotion (10000 Ks)7 days
Paygo Promotionx

What is the 9Ks/MB promotion (Rate Cutter)?

It is a roaming pack, as below for users to be able to use international roaming while travelling to below destinations

Price900 Ks
Tariff9Ks/MB
Validity7 Days
Activation*9007#
CountriesThailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei

How can I buy 9Ks/MB promotion package?

  • You can buy this package from following channels.
    • SMS “NINE“to 1332
    • Dial *9007#
    • Dial *106*2*5*2#
    • From MPT4U > Package Purchase >Others > Roaming & IDD
    • You visit the nearest retailer, and ask him to purchase the package for you, through DMS.

I purchased Roaming rate cutter pack with 7 days validity, and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?

You cannot buy roaming pack with 7 days validity before expiring previous roaming rate cutter pack. You need to wait until previous roaming rate cutter pack expires.

Do the rate cutter pack allow to multi-subscription?

No, the rate cutter pack does not allow to multi-subscription.

If I don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?

If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei.

However, we recommend subscribing to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.

Poh B en

VAS > BALANCE

Poh B

1. What is “Poh B”?

“Poh B” is Gifting Service. MPT users can send Data Pack, Voice Pack & Htaw B+ to another MPT numbers as gift.

To use this, just dial existing USSD and chose your preferred pack. Choose Gift option and follow the instruction. You can also use MPT 4U app to gift MPT products to other MPT numbers. There is no limitation for sending and receiving MPT products. Receivers can enjoy the products that they receive, according to the standard Terms & Conditions of MPT.

ProductUSSDOthers
Data Carry Plus Pack*777# 

MPT4U

A Kyite Pyaw+ Voice Pack*600#
Htaw B*500#

2. Do I need to pay service fees to use “Poh B”?

No service fee is required.

If you are a sender (person who will gift MPT product to other MPT number), only package price that you gift will be deducted from your main balance. SMS notification will be received.

If you are a receiver (person who will receive MPT Product as gift from other MPT number), will receive the product automatically. You will be notified via SMS. You can check your pack quota by dialing *224#.

3. I have remaining Data Carry Plus Pack Quota and I also receive Data Carry Pack from my friend as Gift. What will happen?

Both(remaining & new) will be merged and can be used according to the standard terms & conditions.

A Kyite Pyaw+ Voice Pack & Htaw B will also be merged with remaining quota of receive if they are same product.