Bill payment by MPT Money Faq En

FAQs

Q.1 What is “Bill payment by MPT Pay ”?

A.1 “Bill payment by MPT Pay ” is the new payment channel for Postpaid and FTTH services monthly invoice and OTI invoice by using MPT Pay application.

Q.2 What kinds of invoice I can pay by this new payment channel?

A.2 You can make payment for all MPT postpaid (PSTN, ADSL, GSM/CDMA, IP Star) and FTTH services monthly invoice and OTI invoice bill.

Q.3 What is MPT Pay ?

A.3 MPT Pay is the most comfortable way to transfer money anytime, anywhere in Myanmar. The service lets users store, send and receive money using their mobile phone via an MPT Pay account. You can refer for more detail https://mptmoney.com.mm/ and also can download MPT Pay application.

Q.4 How to make payment by using MPT Pay?

A.3 MPT Pay is the most comfortable way to transfer money anytime, anywhere in Myanmar. The service lets users store, send and receive money using their mobile phone via an MPT Pay account. You can refer for more detail https://mptmoney.com.mm/ and also can download MPT Pay application.

Q.5 Who can use MPT Pay? How much do we need to pay for the registration?

A.5 MPT Pay users can open with any operators’ mobile. MPT Pay merchant and agent must open with MPT SIM only. Registration fee is FREE.

Q.6 How can I pay Postpaid and FTTH services’ monthly bill by MPT Pay?

A.6 You can make payment by following steps;

1.Login with mobile number “09XXXXXXXXX” and password in User application. Login with Username, Password and Short Code in Agent application.

2.Click “MPT Bills” in Home menu

3.Enter “Account Code“, “Invoice Number” and “Amount” you have to pay and click “Proceed” (OR)  Scan “QR code”       from MPT invoice bill. “Account Code“ and “Invoice Number” will fill automatically in inputs and then you have to enter “Amount” that you have to pay and click “Proceed

4.MPT Pay will show payment transaction “Success/ Failed” with your invoice information. And also you will receive payment successful notification SMS that you registered and verified mobile number for your postpaid and FTTH service.

Q.7 How can I pay OTI bill by MPT Pay?

A.7 Follow A.6 steps to make payment but you must pay full OTI invoice amount by MPT Pay. If you pay less than OTI invoice amount, MPT Pay will pop-up “Failed” to make payment and your OTI full invoice amount .

Q.8 How can I know if payment is successful or not?

A.8 MPT Pay application will show “Success/ Failed” after payment checked. MPT will send SMS for payment confirmation after each payment completed.

Q.9 If I make wrong payment, what should I do?

A.9 Please check your payment record with MPT Pay Call Center (990 or 01-2323990) and present the payment receipt SMS.

Q.10 If I do not receive SMS after payment or how can I check for the payments I paid?

A.10 Kindly contact to MPT Pay Call Center (990 or 01-2323990). If you do not have register contact numbers to receive SMS, please register at TRA and Commercial office. You can also check your payment transactions in MPT Pay “Transaction History” that you can filter with your payment date.

Q.11 How do I update/change the contact number?

A.11 Kindly contact to our call center (106) or at the MPT payment collection counter (TRA) and Commercial office.

Q.12 Can we make payment on behalf of someone ? What is the information need ?

A.12 Yes. You can. You need service owner’s information e.g Invoice No , Account Code and Payment Amount to pay bill.

Q.13 Is there time limitation to make payment ?

A.13  This payment channel is 24/7 payment available and it is online service (fast payment).

Q.14 In case payment is made to re-open the line under suspension by overdue. After payment made, when the line will be re-opened ?

A.14  After payment has been made and covers all the outstanding amount. The suspended line will be re-opened within 2-3 working days after the payment completed.

Q.15 I made payment, but my line is not opened. Why ?

A.15 Firstly, you need to check your payment whether it covered full invoice amount or not. Line will be re-opened after payment for full invoice amount is made.

Q.16 In case my line is being suspended but there is outstanding amount, can I use this new payment channel to make payment for the outstanding ?

A.16 Although your line is being suspended by any reasons, still you can make payment via current channels including MPT Pay. The line will be automatically re-open after the payment completed except in case the line was suspended by request and you wish to re-open the line, you need to request line re-opening at MPT Commercial Office.

Q.17 In case my line has been terminated but there is outstanding amount, can I use this new payment channel to make payment for the outstanding

A.17 Although your line has been terminated by any reasons, still you can make payment via current channels including this new payment channel. But in case you wish to re-connect the terminated line, you need to request line re-connection at MPT Commercial Office.

Q.18 If i make payment more than invoice amount , what can be happened ?

A.18 Payment more than invoice amount , those money will be considered as service owner’s money.

üIf service owner had no outstanding amount , the remaining amount will be recorded as advance balance in service owner’s account.

üIf service owner had other outstanding invoice(s) , the remaining amount will  settle with other invoice in service owner’s account.

Q.19 If I made payment less than invoice amount of Postpaid and FTTH services’ monthly bill, what will happen?

A.19 MRC bill payment less than invoice amount, it will be recorded as partial payment. You need to make more payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount. OTI payment less than invoice amount, it will not accept from this payment channel. You need to make full OTI invoice payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount.

Q.20 If I made payment even there is no outstanding amount, what will happen?

ØA.20 The whole payment  will be registered as advance balance.

MPT Customers Can Access To Millions of Local and International Music From JOOX VIP with Newly-Launched Data Pack

(Regular data packages unlimited on-demand music with offers the best in
entertainment for its customers
)

(Yangon, 30th September 2020) – MPT, Myanmar’s first and leading telecommunications operator, has launched a new, all-purpose JOOX Data Pack to offer the best in music and entertainment for its customers. Now, MPT customers can purchase all-purpose mobile data packs and get unlimited access to millions of local and international music from JOOX’s VIP global music catalogue.

As the leading music streaming services, JOOX offers music lovers a massive catalogue of artists, playlists, and songs. Where the VIP Plan allows customers with access to ad-free and Hi-Fi quality music experience and offline listening function to enjoy all downloaded songs without any limits.

Many people are staying home due to the current COVID-19 situation, the JOOX Data Packs will allow MPT customers to have unlimited access to all music at no extra cost along with access to JOOX VIP service. Customers can choose from a variety of data packs including: Purchased JOOX data can also be used anywhere customer like.

JOOX Data PackPrice (Incl.
Tax)
Data (MB)ValidityBenefitsSubscribe with USSDMPT4U
1-Day129 Ks100 MB1 Day• On-demand Access to Massive Music Library
• Offline Listening
• Hi-Fi Quality
• Ad-free Experience
*8003*1# CallMPT4U App
7 Days459 Ks350 MB7 Days*8003*7# Call
30 Days800 Ks500 MB30 Days*8003*30# Call

JOOX is a product of MPT’s premier Alliance Partner Tencent Corporation and delivering tailored music experience for MPT customers since 2019.

With the new data pack, customers can simultaneously enjoy free access to millions of music from JOOX’s global music catalogue and have access to all things digital, from social media to streaming videos and live gaming.

Mr. Tetsunori Nagashima, Chief Commercial Officer of MPT-KSGM JO, said: “JOOX has been our alliance partner since 2019 and this year we are strengthening our collaboration to offer affordable JOOX Data Packs, which connects MPT customers to an amazing catalog of local and international music. With our innovative and affordable entertainment pack will enable our customers to spread out their digital experience to next level. We are expanding our digital entertainment offerings with exclusive privileges to provide our customers with comfort, entertainment, and inspiration while staying home during these difficult circumstances.”

JOOX Data Packs can be purchased by dialing *8003*# or via the MPT4U app. After buying one of the packs, customers will receive an SMS with a special link to redeem JOOX VIP access.  Data consumption will be deducted from the data quota bundled in the JOOX Data Pack. After reaching the data limit, data will be charged at regular rates depending on data packs or PAYG.

Customers can purchase an unlimited number of packs. The data quota and validity will be merged, i.e. the volume of all purchased packages will be added, and the period of use will be extended to the date of the last purchased package.

MPT customers can visit Google® Play Store or Apple® App Store to download the JOOX Music application.

All MPT customers can also seamlessly use MPT4U application to manage their accounts on mobile devices from the convenience of their own homes. For more information, please call 106 or visit the official MPT Facebook page at https://www.facebook.com/mptofficialpage/ or MPT official website www.mpt.com.mm for further details on MPT’s products and services.

About JOOX

JOOX is a music app made for music lovers. With more than 30 million songs in its music library from all over the world, JOOX connects you to your favourite artists, songs, albums and personalized playlists. Users can discover great new music with recommended songs and radio stations that fit your taste and mood. JOOX is now available on iOS, Android and Desktop (Windows/Mac), allowing users to enjoy a free high-quality music experience anytime, anywhere.

Booking

Booking.com is an online travel agency and the largest accommodation provider in the world.

MPT Club Reward:

All MPT Club members : Earn 2% MPT points on your total spent in MMK on booking.com. (e.g 1,000 MMK spent on accommodation booking, you will get 20 MPT points)

How to get Reward?

1. Visit the booking.com co-branded webpage via  www.booking.com/mptclub
2. Register or sign in to your booking.com account.
3. Search for the accommodation and choose the accommodation you want.
4. Confirm your reservation and enter your MPT Club mobile number.
5. Confirm booking and enjoy your stay.
6. You’ll receive your MPT points within 64 or more days after completing your stay.

Terms & Conditions:

1. This promotion is only offer for MPT Club members.
2. Accommodation Bookings made through the Booking.com co-branded webpage www.booking.com/mptclub  is eligible for this promotion.
3. Accommodation bookings made directly througn www.booking.com or the Booking.com mobile app are not eligible for this promotion.
4. You need to enter your MPT Club mobile number during or after booking.
5. You’ll receive your MPT points within 64 or more days after completing your stay.
6. Your points will be awarded by MPT.
7. It’s not possible to claim rewards for previous bookings if the check-out date has already passed.
8. By entering your MPT Club details, you agree that your membership details and a limited amount of your booking information will be shared with MPT.

Eight COVID-19 Positive Cases Found At MPT Office In Yangon

(Yangon, 28th September 2020)

MPT is confirmed for the additional COVID-19 positive cases of altogether 8 people at Yangon who are employees from Mayangone Township, MPT Office. The concerned employees have no direct contact with customers as they have been at the Facility Quarantine since 19th September 2020 and they are now receiving medical treatment starting from 28th September 2020.

As of 28th September 2020, there are a total of 18 employees confirmed for COVID-19 positive, and 6 employees who have been infected with COVID-19 have been recovered already and discharged from the hospital.

We will take prompt action in accordance with the instructions of MoHS and authorities for the additional confirmed cases.

We will continue our efforts to prevent the spread of infection both internally and externally under the guideline of MoHS and keep operating the telecommunication service which is the important lifeline of Myanmar people even under this hard situation of COVID-19.

We apologize for any inconvenience caused to our precious customers and business partners and thank you for your understanding.

One More COVID-19 Positive Case Found At MPT Office In Yangon

(Yangon, 27th September 2020)

MPT found that 1 employee at Yangon, MPT Office, Bo Aung Kyaw has tested positive for COVID-19. The concerned employee has no direct contact with customers according to that employee has been running Work From Home (WFH) since 2nd September 2020 and now under medical treatment.

As of 27th September 2020, there are a total of 10 employees confirmed for COVID-19 positive. We will take prompt action in accordance with the instructions of MoHS and authorities.

We will continue our efforts to prevent the spread of infection both internally and externally under the guideline of MoHS and keep operating the telecommunication service which is the important lifeline of Myanmar people even under this hard situation of COVID-19.

We apologize for any inconvenience caused to our precious customers and business partners and thank you for your understanding.

MPT Continues its Pledge to Keep Myanmar Connected In the Fight Against COVID-19 with Its High-Speed Fiber Internet Connectivity at Necessary Locations (Myanmar’s leading Telecom operator continues to support essential services, government agencies, business and the people of Myanmar during the challenging COVID-19 pandemic)

(Yangon, 25th September 2020) – As Myanmar continues its fight against the 2nd wave of Coronavirus Disease (COVID-19), MPT, Myanmar’s first and leading telecom operator, is extending its commitment to Keep Myanmar Connected by supporting the essential telecommunication services to medical professionals and the people of Myanmar.

MPT recently completed the installation of B2B high-speed dedicated fiber internet service and Wi-Fi access at the newly opened COVID-19 Emergency Medical Care Unit- Ayeyarwady Center in Yangon. The center was established by Ministry of Health and Sports (MOHS) with the support of Myanmar Football Federation (MFF) and Ayeyarwady Foundation, with a capacity to treat and accommodate 500 COVID-19 patients along with medical professionals and volunteers.

Furthermore, MPT has pledged to provide additional telecommunications services at the planned expansion of COVID-19 Emergency Medical Unit- Ayeyarwady Center with the increased capacity to treat additional COVID-19 patients, medical professionals and volunteers of altogether 595 people.
“As a responsible local telecom operator, we extended our support to MOHS by providing B2B high-speed dedicated fiber internet service at the recently completed COVID-19 Emergency Medical Care Unit_ Ayeyarwady Center. We will also provide additional telecommunications services for the Phase 2 expansion of the center which will be completed soon.” said Mr. Tetsunori Nagashima, Chief Commercial Officer of MPT-KSGM JO.

“Credit goes to our efficient and professional B2B team who are ensuring that we can fulfil our pledge to Keep Myanmar Connected by providing fast and reliable telecommunications services to our customers, business and communities across Myanmar during the COVID-19 outbreak. We are also committed to doing our part to support the critical work of essential medical workers, government agencies, community organizations working on the front lines to stop the spread of COVID-19 in Myanmar.” he continued.

As a responsible local telecom operator, MPT committed to supporting to the nationwide efforts in combating COVID-19 since April. MPT has been providing its FTTH and B2B high-speed dedicated fiber internet services as well as PSTN Auto Telephone and VoIP Phone Service to various treatment and quarantine centers across states and regions.

Please visit http://mpt.com.mm/en/about-home-en/csr-activities/ for more information about MPT’s wide-ranging CSR activities.

One More COVID-19 Positive Case Found At MPT Office In Yangon

(Yangon, 23rd September 2020)

MPT found that 1 employee at Yangon, MPT Dala Exchange Office has tested positive for COVID-19. The concerned employee has no direct contact with customers and is now receiving medical attention ​on 23rd September 2020.

We have already working closely with the respective COVID-19 Prevention & Control Committee and related authorities,

To identify the employees who have had the close contact with this Employee
To keep facility quarantine (14 days) of every staff who worked in the same office
To report/monitor the health condition (temperature and symptom) of close contact employees,
To sanitize the workplace where this Employee was working.
We will take prompt action in accordance with the instructions of MoHS and authorities.

The employees who worked in the same office as this Employee and the close contact employees will be kept at facility quarantine for 14 days after the date of last contact, regardless of how long they have been working in the same office.

We have already taken necessary measures following the orders from MoHS authorities such as tracing of the closed contacts people to these infected patients and completed the disinfection to the MPT Dala Exchange Office.

We will continue our efforts to prevent the spread of infection both internally and externally under the guideline of MoHS and keep operating the telecommunication service which is the important lifeline of Myanmar people even under this hard situation of COVID-19.

We apologize for any inconvenience caused to our precious customers and business partners and thank you for your understanding.

Mobile Legend Data Pack Faq En

Mobile Legend Data Pack

What is Mobile Legend and what can I get with Mobile Legend Data Pack?

Mobile Legends is an exciting mobile game with millions of players all over the world. Now play as much as you want because with the Mobile Legends Data Pack, you can get big data quota and great in-game items at the best price.

Here is what you get:

Data quota815 MB of Mobile Legends data
In-game items14 diamonds
Validity30 days
Price860 Ks

 

Step 1: Dial *8001# to buy the Mobile Legends Data Pack

Step 2: You will receive 815 MB of Mobile Legends data and an SMS with a unique code for 14 diamonds

Step 3: Visit https://m.mobilelegends.com/en/codexchange and enter the code along with your Mobile Legends game ID to get 14 diamonds at no extra cost

My Mobile Legends Data quota 815 MB is over. Can I continue to play?

Yes, you can continue playing Mobile Legends for as long as you want. If your Mobile Legends data quota or 30 days validity is over, you will simply be charged as per the applicable data pack/ PayGo rates.

Can I use this Mobile Legends Pack for regular data usage such as browsing Facebook or watching You Tube?

The data quota bundles is only for Mobile Legends. Any usage other than Mobile Legends will be charged as per applicable data pack or Paygo rates.

What is Mobile Legends Bang Bang Hti Pauk? And how is work?

MPT users will get (1) chance to play MLBB Hti Pauk in MPT4U after they purchased MLBB Data Pack (815 MB for 860 Ks)

1. Purchase MLBB Data Pack via USSD *8001#[call] or MPT4U

2. Take one chance to get prizes from MLBB Hti Pauk

3. Everybody will win bonus prizes in each lucky draw by playing MLBB Hti Pauk

7X Htaw B Faq En

Htaw B x 7 times Pack

What is 7X Htaw B?

To show gratitude of MPT loyal customers who are supporting MPT and KSGM for the 7th year in a row, MPT launches 7X Htaw B promotion. Customers can enlarge their main balance 7 times and enjoy 7X Htaw B Balance flexibility with special rates.

DataMPT-MPT VoiceMPT-MPT SMS
7.4 Ks/MB36.8 Ks/min20 Ks/SMS

You can enjoy as per below denomination:

Detail7X Htaw B Validity
1,111Ks Main Balance = 7,777Ks 7X Htaw B Balance15 Days
2,222Ks Main Balance = 15,554Ks 7X Htaw B Balance30 Days
5,555Ks Main Balance = 38,885Ks 7X Htaw B Balance60 Days

Who can buy 7X Htaw B Balance?

All MPT prepaid customers in Swe Thahar, Shal Pyaw and Shwe Zagar plan can buy 7X Htaw B Balance.

How can I buy 7X Htaw B balance?

You have multiple options as follows;

7X Htaw B Balance7X Htaw B ValiditySubscriptionBalance Check
SMSDirect USSDCommon USSD
1,111 Ks Main Balance = 7,777 Ks 7X Htaw B Balance15 daysSend 1111 to 1332*7001#*700#*224#
2,222 Ks Main Balance = 15,554 Ks 7X Htaw B Balance30 daysSend 2222 to 1332*7002#
5,555 Ks Main Balance = 38,885 Ks 7X Htaw B Balance60 daysSend 5555 to 1332*7005#

For which services 7X Htaw B balance is used for?

7X Htaw B balance is used flexibility for MPT-MPT Voice & SMS and also for Pay As You Go data with special rates.

What are the charging rates?

Pay As You Go Data will get charged at 7.4 Ks/MB with 200KB rounding on 7X Htaw B balance. MPT-MPT Voice will get charged at 36.8 Ks/min with 20sec charging on 7X Htaw B balance. MPT-MPT SMS will get charged at 20 Ks/SMS on 7X Htaw B balance. (All rates are tax inclusive)

I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

Your main balance was enlarged to 7X Htaw B balance. While you are using on-net call, on-net SMS or Pay As You Go data, your 7X Htaw B balance will be deducted first.

What will happen if I make Off-net Call (or) send off-net SMS (or) buy packages and other VAS while I have active 7X Htaw B Balance?

It will be charged according to user’s existing Price Plan and deducted from main balance.

Can I convert balance all the time/ or only one time?

As many times as you want within promotion period. The Balance will be merged and validity will be updated to longest period.

Can I buy data packs/voice packs with 7X Htaw B Balance?

7X Htaw B Balance cannot be used to buy for data packs, voice packs and other packages.