Auto-Telephone Numbers Will Be Changed As Exchanges Are Already Upgraded

(Yangon, 26th November 2021) – MPT announced today that in order to improve quality and provide better services, following exchanges were upgraded with the advanced system. Therefore, existing auto telephone numbers are required to be migrated to new unique 7-digit numbers will be changed as below table.

AreaExchangeMigration Start DateExisting auto telephone numberNew auto telephone number
Rakhine StateMrauk U Exchange3.12.2021043-50xxx043-2050xxx
Kyauktaw Exchange5.12.2021043-70xxx043-2070xxx

During transitional period of old numbers to new numbers, MPT will provide free of charge call forwarding services for 3 months, for the conveniences of customers starting from the date that changed. The customers can enjoy “call forwarding services” which is able to call to both existing (old) telephone numbers and (new) changed telephone numbers during the transitional period.

Notice to Our Valued Customers 

There was a fiber link cut between Monywa ​and Myinmu Townships, Sagaing Region and Yesagyo Township, Magway Region, affecting some of the telecom services in Chin State, Mandalay Region, Magwe Region and Sagaing Region. Our expert team has working extensively to repair the fiber connection back to normal as soon as we can. We appreciate your patience and sincerely apologize for the inconveniences.

Auto-Telephone Numbers Will Be Changed As Exchanges Are Already Upgraded

(Yangon, 16th November 2021) – MPT announced today that in order to improve quality and provide better services, following exchanges were upgraded with the advanced system. Therefore, existing copper cable system will be upgraded to high-speed wireless system and telephone numbers will be changed as below table.

AreaExchangeMigration Start DateExisting auto telephone numberNew auto telephone number
Tanintharyi RegionKyunsu Exchange26.11.2021059-62xxx059-4762xxx
Magwe RegionNgape Exchange


15.12.2021
065-250xxx065- 4750xxx
Mon StateLamaing Exchange057-54xxx057-4654xxx
Moatpalin Exchange057-63xxx057-4663xxx
Shan State (North)Mabein Exchange082-48xxx082-4648xxx
Ohnmathee Exchange082-75xxx082-4675xxx
Shan State (South)Karli Exchange081-85xxx081-4785xxx
Ywangan Exchange081-68xxx081-4768xxx

During transitional period of old numbers to new numbers, MPT will provide free of charge call forwarding services for 3 months, for the conveniences of customers starting from the date that changed. The customers can enjoy “call forwarding services” which is able to call to both existing (old) telephone numbers and (new) changed telephone numbers during the transitional period.

“Binge Watch and Win the Prize” Campaign Frequently Asked Questions

“Binge Watch and Win the Prize” Campaign Frequently Asked Questions

1. What is “Binge watch and Win the Prize” Campaign?

“Binge Watch and Win the Prize” Campaign is a great program by MPT and Viu for MPT users. In this Campaign, lucky customers can receive Viu dedicated data prizes (Maximum 1GB) to watch premium movies from Viu and other prizes.

2.When will the Campaign run?

The “Binge Watch and Win the Prize” Campaign will run through 11 November 2021 until 25 November 2021.

3. Who can participate in “Binge Watch and Win the Prize” Campaign?

All MPT users are eligible to win Viu dedicated data bonus as part of this campaign.
To increase their chances to win prizes, customers should watch Viu on MPT network during campaign period.

4. What are the prizes customers can receive during this campaign?

The Prizes are up to MPT 1 GB (Maximum) Viu dedicated data bonus, valid for 5 days (the “Prize”). Winners can use the Prize to watch premium movies from Viu. Other prizes like Viu branded umbrellas and autographed posters of Penthouse-3 will also be given by Viu to lucky customers.

5. How do Participants know if they receive the Prize and other prizes in “Binge Watch and Win the Prize” Campaign?

The Prizes will be distributed via SMS during the Promotion Period. Participants who receive the prize will be notified via SMS by the sender name “MPT-Viu”. The data bonus will be provided on 11 Nov, 18 Nov and 25 Nov,2021 respectively.
Participants can check their data bonus (remaining data in Prize) in MPT4U and/or by dialing *224#.

For other prizes (umbrella, autographed posters), lucky winners will be reached out by Viu over phone call.

6. Where can Participants check the details for “Binge Watch and Win the Prize” Campaign?

Participants can check the details on Viu official Facebook page and MPT website https://www.mpt.com.mm/en/viu/
For more details, Participants can also contact MPT Call Center by dialing 106.

Binge Watch and Win the Prize

MPT Terms and Conditions – Binge Watch and Win the Prize

This page explains the terms by which you agree to abide by when participating in the Binge Watch and Win the Prize (“Promotion”). The Promotion can be accessed through services provided by Myanmar Posts and Telecommunications (“MPT”, “we”, “us”, “our”).

By participating in the Promotion, you signify that you have read, understood, and agree to be bound by these Terms and Conditions and any other applicable rules, policies and terms associated therewith (collectively, the “Terms”).

The Terms are subject to change at any time. Your continued participation in the Promotion after any such change constitutes your acceptance of the revised Terms.

1. THE PROMOTION

1.1 All rights not expressly granted to you in the Terms are reserved and retained by us or our licensors, suppliers, publishers, rights holders, or other content providers. You may participate in the Promotion only as permitted by the Terms and by law; all other uses are strictly prohibited.
MPT may permanently or temporarily terminate, suspend, or otherwise refuse to permit your access or participation in the Promotion as determined in MPT’s sole discretion, without notice and liability for any or no reason. In such event, you shall continue to be bound by the Terms to the extent necessary to fulfill surviving terms contained herein.
1.2 Your participation in the Promotion is subject to scheduled and unscheduled service interruptions. You agree that MPT will not be liable to you or any third parties for any interruption of the Promotion, downtime (planned or unplanned) or access failure.

1.2 MPT shall have no liability for your use or misuse of the Promotion, any interactions you have with other users, or any other act or omission by you with regard to the Promotion.

2. OUR PROPRIETARY RIGHTS

Except as otherwise rightfully operated by Viu or any other third party, as applicable, any MPT proprietary material related to the Promotion, including, without limitation, software, images, text, graphics, illustrations, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music, and content (collectively, “Content”), and all intellectual property rights related thereto, are the exclusive property of MPT and its licensors, suppliers, publishers, rights holders, or other content providers. Except as explicitly provided herein, nothing in the Terms shall be deemed to create a license or right in or under any such intellectual property rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, reverse engineer, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works from any materials or Content accessible on the Promotion. Use of the Content for any purpose not expressly permitted by the Terms is strictly prohibited.

3. PROMOTION PERIOD

The Promotion period is from 11 November 2021 to 25 November 2021 (“Promotion Period”).

4. ELIGIBILITY

4.1 The Promotion is intended solely for select MPT users who use the Viu Service (using a MPT SIM card) who are thirteen (13) years of age or older (“Participant”). If you are under eighteen (18) years of age you may participate in the Promotion only if you either are an emancipated minor or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in the Terms, and to abide by and comply with the Terms.

5. PRIZES

5.1 During the Promotion Period, up to 400,000 Participants randomly selected by MPT can receive up to a maximum of 1 GB Viu dedicated data bonus (the “Prize”).

a. The Prize will be valid for 5 days.
b. The Prize may be used for premium movies on Viu.
c. The Prize will be distributed via SMS during the Promotion Period. Chosen Participants will be notified via SMS by the sender “MPT-Viu”.
d. Participants can check the data bonus/Prize in MPT4U and/or by dialling *224#.

5.2 The criteria for the selection of Participants who will receive the Prize will be the sole discretion of MPT.

5.3 Participants can also win other prizes (Viu branded umbrellas and autographed posters of Penthouse-3). Viu will be the sole contact for these other prizes.

6. USE OF PRIZES

6.1. All prizes must be taken as stated and no compensation will be payable if the Participant is unable to use the Prize as stated.
6.2. All prizes are non-exchangeable, non-transferrable, non-assignable or not convertible to cash.
6.3. Other costs apart from those identified in Clause 5 (Prizes) above, are the sole and absolute responsibility of each Participant.

6.4. MPT’s decision in relation to every aspect of the Promotion including but not limited to the type of Prize and the selection of Participant shall be deemed final and conclusive under any circumstance. No further appeal, enquiry and/or correspondence will be entertained.

7. DISQUALIFICATION OF PARTICIPANT
MPT has the discretion to disqualify a Participant whom it suspects to be undertaking or in connection with any unusual or suspicious activities, without prior notice or without needing to give any reasons for doing so.

8. MARKETING AND PROMOTION

The participants agree and consent to MPT collecting, using, disclosing and sharing amongst themselves the Participants’ personal data, and disclosing such personal data to MPT’s authorised service providers and relevant third parties for purposes which are necessary or reasonably incidental to the Promotion, and to market, advertise and/or promote the goods or services of MPT, including without limitation using videos and/or images of the Participants for publicity purposes.

9. INDEMNITY
You agree to defend, indemnify and hold harmless MPT and its subsidiaries, joint operation partner, agents, managers, and other affiliated companies, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys’ fees) arising from: (i) your use of and access to the Promotion, including any data or content transmitted or received by you; (ii) your violation of any term of the Terms, including without limitation your breach of any of the representations and warranties herein; (iii) your violation of any third-party right, including without limitation any right of privacy, publicity rights or intellectual property rights; (iv) your violation of any law, rule or regulation of the Union of Myanmar or any other country; (v) any claim or damages that arise as a result of any information submitted or received by you through the Promotion; or (vi) any other party’s access and use of the Promotion through your phone number (registered or unregistered), handset, or other device.

10. DISCLAIMERS OF WARRANTIES AND LIMITATION OF LIABILITY

10.1. THE PROMOTION AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THEREIN ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. MPT MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE PROMOTION, OR THE INFORMATION, INCLUDING ITS ACCURACY, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PROMOTION. YOU EXPRESSLY AGREE THAT YOUR USE OF THE PROMOTION IS AT YOUR SOLE RISK.

10.2. MPT WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE PROMOTION, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE PROMOTION, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND/OR CONSEQUENTIAL DAMAGES.

10.3 IN ENTERING THE PROMOTION, YOU AGREE TO HEREBY RELEASE AND FOREVER DISCHARGE MPT, AND TO INDEMNIFY MPT FROM ANY AND ALL CLAIMS, DEMANDS, RIGHTS, CAUSE OF ACTION OR ANY NATURE OR KIND, ARISING FROM AND BY REASON OF ANY AND ALL LOSS, INJURY, DAMAGE OR LIABILITY AND THE CONSEQUENCES THEREOF WHETHER DIRECT OR CONSEQUENTIAL IN CONNECTION WITH THE PROMOTION, REGARDLESS OF THE CAUSE THEREOF, AND EVEN IF MPT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, INCLUDING WITHOUT LIMITATION, ANY INJURY TO ANY PERSONS OR ANY DAMAGE CAUSED TO ANY PROPERTY WHILE PARTICIPATING IN THE CONTEST OR ARISING OUT OF, OR IN CONNECTION WITH, THE USE OF THE PRIZE.

10.3. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, MPT DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

10.4. MPT DOES NOT WARRANT THAT THE PROMOTION, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED IN OR OTHERWISE MADE AVAILABLE TO YOU THEREIN, MPT SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM MPT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. THIRD PARTY CONTENT

The Promotion may aggregate content obtained or provided by third parties, including Viu (“Third Party Content”). As such, MPT is not responsible for such Third Party Content or any linked websites associated with Third Party Content. Reference to any information, products or services of third parties does not constitute or imply endorsement, sponsorship or recommendation by MPT.

12. GENERAL

12.1. The terms and conditions of any third party will apply to the Promotion where applicable.

12.2. The Terms are subject to MPT’s latest General Terms and Conditions (“GTC”) which can be found at http://mpt.com.mm/mm/about-home/terms-conditions-mm/. In the event of a conflict between the terms of these Terms and the GTC, the Terms shall prevail.

12.3. The Terms are subject to the laws of the Republic of the Union of Myanmar and any regulation, notification, directive or instruction issued by a court or body of competent jurisdiction.

12.4. If any term, covenant or provision of the Terms is held to be illegal, invalid or unenforceable by any court or body of competent jurisdiction or by virtue of any legislation to which it is subject, then the remainder of the Terms or the application of such term, covenant or provision to any person (other than those as to whom it is held invalid or unenforceable) shall not be affected thereby, and each provision of the Terms shall remain valid and enforceable to the fullest extent permitted by law.

Announcement of COVID-19 Positive Cases Found 

(Yangon, 12th November 2021)-MPT confirmed that two employees from Myitkyina of Kachin State have tested positive for COVID-19.

We have already taken proper action such as tracing of the closed contacts people to these infected patients and completed the disinfection in each relative office. From the initial stage of COVID-19 in Myanmar, MPT is continuing all the rigorous precautionary measures protocols to ensure health and safety of all our customers and employees.

We will continue our efforts to prevent the spread of infection both internally and externally and keep operating the telecommunication service which is the important lifeline of Myanmar people even under this hard situation of COVID-19.

We apologize for any inconvenience caused to our precious customers and business partners and thank you for your understanding.

MPT’s Live Chatbot Services “TuTuChat” Can Help Customers More Conveniently in their Daily Communications Requirements

(Yangon, 10th November 2021) – MPT is now equipped with the Live Chatbot Services “TuTuChat” in its MPT4U app, official webpage and IVR (Interactive Voice Response) services to provide even more conveniences to customers’ daily communications requirements using MPT’s 2G, 3G and 4G/LTE nationwide network.  As local & incumbent operator, MPT is keeping its promise of “အတူလက်တွဲ အမြဲရှိမည် MPT” (English translation: MPT- Holding Hands Together With Myanmar People) by innovating and providing the necessary telecommunications services together and conjointly for the best of Myanmar people.

With the introduction of MPT’s Live Chat Chatbot services named “TuTuChat,” customers can purchase various kinds of data and voice packages, special offers, un-subscription value added services (VAS), check balance and inquire about SIM Registration, MPT Club and MPT’s promotions anytime. Chatbot services help customers to provide necessary information not only the mobile services but also Fiber To The Home (FTTH) and Business to Business (B2B) services. Apart from that services, MPT customer care team might promptly assist you in the same channel for customer conveniences.  Customers can enjoy new digital experiences of “TuTuChat” Chatbot service at MPT4U App as below.

 

Step 1: Choose TuTuChat at Home Page

Step 2: Choose Language

Step 3: Choose your requirements

 

*After step 3, customers need to choose their requirements and follow the guideline of MPT Chatbot to inquiry about MPT’s services.

To use TuTuChat Chatbot service on MPT4U, customers may download the MPT4U App at App Store for iOS and for Android users, from http://bit.ly/DataFreeApp or https://lotaya.mpt.com.mm/event/191 or dial USSD code *4040# to receive a download link with free of charge data for Android users.

MPT4U App is the all-in-one application for MPT users for the convenience use of products and services including topping-up, purchasing packages, checking daily usage and many other interesting and entertaining contents for the users nationwide. MPT 106 call center is assisting nationwide customers after it has launched and provides various kinds of supports in daily basis. This new IVR system is an automated interactive voice response system that interacts with the caller. The caller listens to the IVR system menu, responds by pressing a key on his or her phone, and the system reacts accordingly.  Based on the caller’s answers, the IVR provides the required assistances to follow the customers independently without requiring human assistance. Especially for the services such as purchasing some data packages, voice packages and other packages, SIM registration, balance checking, MPT Club etc., can be done much faster and save the time.

Both IVR and Chatbot services are well-known digital assistances in various fields and menu-based assistant tools that conduct an easy communication Live Chat conversation between customers and organization anywhere for faster customers’ services.

MPT is always trying to provide the continuous telecommunications services during the difficult times and to enrich the digital life of our valuable customers.  Meanwhile MPT is continuing the safe business operations of all its units and updating internal policies and procedures to improve all customer service seeking the continues improvement of customer experiences.

For more information about MPT, visit MPT official website www.mpt.com.mm and chat with MPT’s Chatbot services at MPT 4U App and official Webpage or dial 106 Call Center.