Roles and Responsibilities Collect, track and analyze voice of customers Report to management and share VOCs internally Set rules of handling complaints Work with other departments in order to impr...
Roles and Responsibilities Collect, track and analyze voice of customers Report to management and share VOCs internally Set rules of handling complaints Work with other departments in order to impr...
Roles and Responsibilities Provide call center with service and operational information as well as FAQs Obtain customer feedback from different channels and monitor service trends Align with Marketin...
Roles and Responsibilities To respond to inquiries or complaints posted on Facebook As a supervisor, oversee day-to-day operations of other staff Operate necessary system & tools Create reports, ...