MPT Myanmar | Moving Myanmar ForwardAll in One HtawB 10X – Auto Renewal (FAQs) - MPT Myanmar | Moving Myanmar Forward
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All in One HtawB 10X – Auto Renewal (FAQs)

1. What is Auto renewal All in one Htaw B 10X?

Customers can enlarge their main balance 10 times that can be used flexibly for Data, Any local mobile phone calls, Any-net SMS with special Htaw B 10 X rates and also enjoy Unlimited MPT-MPT SMS during the pack validity period. If customer had subscribed for auto renewal, packs will automatically renew when Htaw B balance of autorenewal 10X All in one pack reach less than 1000Ks (or) expire pack validity. You will get Hti Pauk chance for every time Auto Renew pack purchase and can win lucky big prizes by playing Hti Pauk Game.

Data21.9 Ks per MB
Any-net Voice132 Ks per minute
Any-net SMS66 Ks per SMS
MPT-MPT SMS0Ks (Unlimited)

You can enjoy as per below denomination:

Detail10X Htaw B Validity
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance15 Days
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance30 Days
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance90 Days

2. Who can buy 10X Htaw B Balance?

All MPT prepaid customers in Swe Thahar, Shal Pyaw and Shwe Zagar plan can buy 10X Htaw B Balance.

3. How can I buy 10X Htaw B balance?

You have multiple options as follows

Autorenewal10X Htaw B Balance10X Htaw B ValiditySubscriptionBalance Check
Direct USSDCommon USSDApp
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance15 DaysTo subscribe: *5010*1*3#
To un-subscribe: *5010*1*4#
*5010#MPT4U App
or
MPT Pay App
*224#
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance30 DaysTo subscribe: *5010*2*3#
To un-subscribe: *5010*2*4#
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance90 DaysTo subscribe: *5010*3*3#
To un-subscribe: *5010*3*4#

4. Can I purchase auto renewal package through MPT4U?

You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice.

5. For which services Autorenewal 10X Htaw B balance is used for?

Autorenewal 10X Htaw B balance is used flexibility for Any-net Voice, Any-net SMS & also for Pay As You Go data with special rates. Users can enjoy free Unlimited MPT-MPT On-net SMS.

6. What are the charging rates?

Pay As You Go Data will get charged at 21.9 Ks/MB with 1MB rounding on 10X Htaw B balance.

Any local mobile phone call will get charged at 132 Ks/min with 30sec charging on 10X Htaw B balance.

Any net SMS will get charged at 66 Ks/SMS on 10X Htaw B balance.

Free Unlimited MPT-MPT SMS will be enjoyed.

(All rates are tax inclusive).

7. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

Your main balance was enlarged to 10X Htaw B balance. While you are using Any-net call, Any-net SMS or Pay As You Go data, your 10X Htaw B balance will be deducted first. If active 10X Htaw B Balance users make purchasing package & other services, it will be charged from according to user’s existing Tariff Price Plan and deducted from main balance.

8. What will happen if my 10X Htaw B Balance ends up?

  • It will go as normal charging rate (according to users’ Price Plan) and will be deducted from main Balance or Package if users have.
  • Please keep on buying 10X Htaw B so that you can always enjoy with affordable rates.

9. If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?

5X Htaw B balance will be charged first. Then follow by 7X & 10X balance.

10. How many Minutes or SMS or MB can I use with my 10X Htaw B balance?

With 30,000 Ks 10X Htaw B Balance (converted from 3,000 Ks main balance)

  • up to 1369 MB of data (or)
  • up to 227 minutes MPT to Any-net call (or)
  • up to 454 Any-net SMS
  • Unlimited MPT-MPT SMS

The balance can be used flexibly for Data, Any-net calls, Any-net SMS & Unlimited On-net SMS. For example,

1GB Data + 45mins Any-net call + 24 Any-net SMS + Unlimited On-net SMS = 30,000Ks.

11. How many Autorenewal 10X Htaw B Packs can I subscribe?

Multi-subscription is allowed, and the Htaw B balance and validity will be merged and reset to the latest pack’s validity.

Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 1000Ks Htaw B balance condition (or) pack validity expiry.

Multiple purchase among regular 10X Htaw B & autorenewal 10X Htaw B pack allowed (in any order); Htaw B balance can be merged with validity reset to latest pack purchase and automatically renew when 10X Htaw B remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.

12. I have active Autorenewal Pack (2900Ks Pack). Can I buy regular 5000Ks pack before 1st pack expiry?

Yes, you can buy regular 10X Htaw B pack & autorenewal 10X Htaw B pack for multiple times; Htaw B balance will be merged, and validity will be reset to latest validity. Automatically renew when remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.

13. I have active Autorenewal Pack (2900 Ks Pack). Can I buy same auto renewal (2900 Ks worth) pack again before 1st pack expiry?

Yes, you can buy same autorenewal 10X Htaw B for multiple times; Htaw B balance will be merged, and validity will be reset to latest validity. Automatically renew when 10X Htaw B remaining Htaw B balance reach less than 1000Ks (or) pack validity expiry.

14. Can I buy different Autorenewal (9600Ks and 2900Ks) packs?

No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal 10X Htaw B pack and subscribe to another autorenewal 10X Htaw B pack. E.g. User has to un-subscribe from existing autorenewal 10X Htaw B pack (9600Ks pack) and subscribe to another autorenewal pack (2900Ks pack).

15. What happens on pack validity expiry without reaching 1000Ks threshold?

When Autorenewal 10X Htaw B pack reaches expiry period (15th day/ 30th day/90th day) without reaching 1000Ks threshold, it will be auto renewed.

16. What auto-renew happen at the time of insufficient balance?

Auto-renewal temporarily fails due to insufficient balance, system will wait until customer makes next top up/loan balance/balance transfer. Users need to maintain enough balance to be continued renewed service with proposed recharge methods until 7 days period after pack expiry.

17. When auto-renewal function fail?

If user does not have enough balance for (until 7 days period) days continuously, auto renew function automatically fail (un-subscribe & send SMS notification), and he is no longer able to use the auto-renewal. User has to subscribe the auto-renew service again to use the service.

18. Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 1000 Ks threshold?

Yes, 10X Htaw B balance will remain until pack expiry period despite user un-subscribes from autorenewal 10X Htaw B pack before pack expiry. But auto renew function would stop as soon as user UNSUBSCRIBE the service.

19. Can I buy data packs/voice packs with 10X Htaw B Balance?

10X Htaw B Balance cannot be used to buy for data packs, voice packs and other packages.

20. Can I transfer Autorenewal 10X Htaw B Balance to other users?

No, 10X Htaw B Balance is non-transferable & non-refundable.

21. Will I get Hti Pauk Chance if I buy Autorenewal 10X Htaw B?

  • Yes, Auto Renew pack Purchase from all channels (1st time purchase from MPT4U / USSD / MPT Pay/ CRM and 2nd time onwards purchase from Auto Renew channel) to get 1 Hti Pauk Chance.
  • With Hti Pauk Chance, you can play Htaw B Hti Pauk Game in MPT4U and Can win Up to 100 times Htaw B balance (Htaw B balance can be used for MPT to MPT Voice, SMS and Data according to respective validity with rates Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.)

22. Can I gift Autorenewal 10X Htaw B to others?

No, cannot gift to others.

23. Does carry over function include?

No, carry over function is not included. Auto Renew of the pack basis validity expiry will not lead to carry over of the remaining Htaw B balance on the expiry

24. I have active Auto Renew packs of Data Carry and All in One HtawB 10X. Which pack will be renewed first if auto renew on same day?

If customer has active Auto Renew packs of Data Carry and All in One HtawB 10X getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 3000 Kyats, and he has both 979Ks worth Data Carry Plus Auto Renew pack and 2900 worth All in One Htaw B auto renew pack then may be renewed one package first (2900Ks worth All in One Htaw B auto renew (or) 979Ks Data Carry Plus Auto Renew pack) due to random system.