MPT Myanmar | Moving Myanmar Forward Bill payment by MPT Money Faq En - MPT Myanmar | Moving Myanmar Forward
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FAQs

Q.1 What is “Bill payment by MPT Pay ”?

A.1 “Bill payment by MPT Pay ” is the new payment channel for Postpaid and FTTH services monthly invoice and OTI invoice by using MPT Pay application.

Q.2 What kinds of invoice I can pay by this new payment channel?

A.2 You can make payment for all MPT postpaid (PSTN, ADSL, GSM/CDMA, IP Star) and FTTH services monthly invoice and OTI invoice bill.

Q.3 What is MPT Pay ?

A.3 MPT Pay is the most comfortable way to transfer money anytime, anywhere in Myanmar. The service lets users store, send and receive money using their mobile phone via an MPT Pay account. You can refer for more detail https://mptmoney.com.mm/ and also can download MPT Pay application.

Q.4 How to make payment by using MPT Pay?

A.3 MPT Pay is the most comfortable way to transfer money anytime, anywhere in Myanmar. The service lets users store, send and receive money using their mobile phone via an MPT Pay account. You can refer for more detail https://mptmoney.com.mm/ and also can download MPT Pay application.

Q.5 Who can use MPT Pay? How much do we need to pay for the registration?

A.5 MPT Pay users can open with any operators’ mobile. MPT Pay merchant and agent must open with MPT SIM only. Registration fee is FREE.

Q.6 How can I pay Postpaid and FTTH services’ monthly bill by MPT Pay?

A.6 You can make payment by following steps;

1.Login with mobile number “09XXXXXXXXX” and password in User application. Login with Username, Password and Short Code in Agent application.

2.Click “MPT Bills” in Home menu

3.Enter “Account Code“, “Invoice Number” and “Amount” you have to pay and click “Proceed” (OR)  Scan “QR code”       from MPT invoice bill. “Account Code“ and “Invoice Number” will fill automatically in inputs and then you have to enter “Amount” that you have to pay and click “Proceed

4.MPT Pay will show payment transaction “Success/ Failed” with your invoice information. And also you will receive payment successful notification SMS that you registered and verified mobile number for your postpaid and FTTH service.

Q.7 How can I pay OTI bill by MPT Pay?

A.7 Follow A.6 steps to make payment but you must pay full OTI invoice amount by MPT Pay. If you pay less than OTI invoice amount, MPT Pay will pop-up “Failed” to make payment and your OTI full invoice amount .

Q.8 How can I know if payment is successful or not?

A.8 MPT Pay application will show “Success/ Failed” after payment checked. MPT will send SMS for payment confirmation after each payment completed.

Q.9 If I make wrong payment, what should I do?

A.9 Please check your payment record with MPT Pay Call Center (990 or 01-2323990) and present the payment receipt SMS.

Q.10 If I do not receive SMS after payment or how can I check for the payments I paid?

A.10 Kindly contact to MPT Pay Call Center (990 or 01-2323990). If you do not have register contact numbers to receive SMS, please register at TRA and Commercial office. You can also check your payment transactions in MPT Pay “Transaction History” that you can filter with your payment date.

Q.11 How do I update/change the contact number?

A.11 Kindly contact to our call center (106) or at the MPT payment collection counter (TRA) and Commercial office.

Q.12 Can we make payment on behalf of someone ? What is the information need ?

A.12 Yes. You can. You need service owner’s information e.g Invoice No , Account Code and Payment Amount to pay bill.

Q.13 Is there time limitation to make payment ?

A.13  This payment channel is 24/7 payment available and it is online service (fast payment).

Q.14 In case payment is made to re-open the line under suspension by overdue. After payment made, when the line will be re-opened ?

A.14  After payment has been made and covers all the outstanding amount. The suspended line will be re-opened within 2-3 working days after the payment completed.

Q.15 I made payment, but my line is not opened. Why ?

A.15 Firstly, you need to check your payment whether it covered full invoice amount or not. Line will be re-opened after payment for full invoice amount is made.

Q.16 In case my line is being suspended but there is outstanding amount, can I use this new payment channel to make payment for the outstanding ?

A.16 Although your line is being suspended by any reasons, still you can make payment via current channels including MPT Pay. The line will be automatically re-open after the payment completed except in case the line was suspended by request and you wish to re-open the line, you need to request line re-opening at MPT Commercial Office.

Q.17 In case my line has been terminated but there is outstanding amount, can I use this new payment channel to make payment for the outstanding

A.17 Although your line has been terminated by any reasons, still you can make payment via current channels including this new payment channel. But in case you wish to re-connect the terminated line, you need to request line re-connection at MPT Commercial Office.

Q.18 If i make payment more than invoice amount , what can be happened ?

A.18 Payment more than invoice amount , those money will be considered as service owner’s money.

üIf service owner had no outstanding amount , the remaining amount will be recorded as advance balance in service owner’s account.

üIf service owner had other outstanding invoice(s) , the remaining amount will  settle with other invoice in service owner’s account.

Q.19 If I made payment less than invoice amount of Postpaid and FTTH services’ monthly bill, what will happen?

A.19 MRC bill payment less than invoice amount, it will be recorded as partial payment. You need to make more payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount. OTI payment less than invoice amount, it will not accept from this payment channel. You need to make full OTI invoice payment to cover the remaining outstanding amount, otherwise the service will be suspended after payment overdue, despite with small overdue amount.

Q.20 If I made payment even there is no outstanding amount, what will happen?

ØA.20 The whole payment  will be registered as advance balance.