MPT Myanmar | Moving Myanmar Forward Billing New Service Policy FAQs EN - MPT Myanmar | Moving Myanmar Forward
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New Service Policy

1. What are the objectives of this service policy?

The objectives of this policy are to have customers use our service fairy, and provide the better service to customers who have paid their invoices properly.

2. What are the affected services?

This new service policy covers all services which we have been provided to the customer: GSM, CDMA, PSTN, ADSL, IP Star, and FTTH.

3. What is the impact of this policy?

The impacted customers shall have their services suspended or terminated; depending on the period or duration of their overdue invoices.

4. Is it common to endorse such a service policy to customers?

All postpaid subscriptions must have such a service policy to ensure the quality of the services. Not only in telecommunication, but all postpaid service-based industries – such as water, electricity, gas, etc. – apply this kind of service policy as well.

5. Can you give me an example of this service policy implementation for GSM and CDMA (mobile) services?

Please see the tables below:

– Invoice for the service will be issued and delivered to you every next month of service usage.
– The payment due date is the last working day of the month.
– Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
– Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
– Your service will be terminated (your service and phone number will be permanently dismissed). You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

6. Can you give me an example of this service policy implementation for PSTN service?

Please see the tables below:

– Invoice for the service will be issued and delivered to you every next month of service usage.
– The payment due date is the last working day of the month.
– Your service will be in 1 way block (you can’t make outgoing call) if you miss the payment for the 1st month.
– Your service will be in 2 way block (you can’t make outgoing or receive incoming call) if you miss the payment for the 1st month.
– If you still miss to make the payment till 2nd, 3rd and 4th month, your service will be in 2 way block.
– Your service will be terminated (your service and phone number will be permanently dismissed).
– You may be requested to submit new applications if you like to re-open the terminated number. However, MPT will not assure to provide the same number in this case.

7. Can you give me an example of this service policy implementation for ADSL service?

Please see the tables below:

– Invoice for the service will be issued and delivered to you every next month of service usage.
– The payment due date is the last working day of the month.
– Your service will be in block/suspended state if you miss the payment for the 1st month and 2nd month.
– Your service will be terminated if you miss the payment for the 3rd month. You may be requested to submit new applications if you like to re-open the terminated line.

8. Can you give me an example of this service policy implementation for IP Star service?

Please see the table below:

– Invoice for the service will be issued and delivered to you every next month of service usage.
– The payment due date is the last working day of the month.
– Your service will be in block/suspended state if you miss the payment for the 1st month and 2nd month.
– Your service will be terminated if you miss the payment for the 3rd month. You may be requested to submit new applications if you like to re-open the terminated line.

9. Can you give me an example of this service policy implementation for FTTH service?

Please see the tables below:

– A prepaid invoice of the service will be issued to you before starting the usage of the service.
– The payment due date is the last working day of the month.
– Your service will be in block/suspended state if you miss the payment for the 1st month, 2nd month and 3rd month.
– Your service will be terminated if you miss the payment for the 4th month.
– You may be requested to submit new applications if you like to re-open the terminated line.

Explanations for FTTH service:
1. No separation of customer segments
2. “block” means that customer can’t use the service but the line is still reserved
3. “termination” means that customer can’t use the service and the line is deleted from network; hence, if customer would like to reactivate FTTH service, he must go through activation process from the very beginning again
4. Once customer pays his overdue bills, line status shall be switched back to “active” and bill suppression shall be revoked as well

10. How do I ensure that I am not included into the list of lines to be suspended or terminated?

You can contact 106 (call center) or visit the nearest TRA and commercial offices to submit your inquiries.

11. How do I reopen the suspended services?

In case you already have invoice of the overdue amount in hand, you can make payment at Post Office, MPT’s TRA offices. Also you can make payment via payment channels of CB Bank, KBZ Bank, MEB Bank with that invoice(s).

In case you don’t have invoice of the overdue in hand. Please visit the nearest MPT’s TRA office and get the invoice of overdue invoices and make payment there.

Once the overdue invoices are paid in full, the services will be resumed in within a few days (in working days).

12. How do I reactivate the terminated services?

Please visit the nearest commercial office and restart the activation process from the beginning. Terminated services cannot be resumed; it must be activated again. This termination includes the phone number as well. So, when you reactivate the services, it is possible that you may not be able to get the same phone number that you have used before.