faqs vas

Frequently Asked Questions

Yu Htar+

1.What is Yu-Htar+ Service?

MPT’s “Yu-Htar+”, a Loan Balance service, allows you to borrow balance from MPT whenever you need.
Dial *800# to borrow balance in case of emergencies and for convenience if top up is not easily available.

2. How do I access Yu-Htar+ Service?

You can access the service with the following USSD codes:

  • *800# to access USSD menu You can access the service
  • By sending SMS request to 8000 with desired loan amount: 800 – to immediately request 800 Ks loan
  • You can access the service through MPT4U application

3. What are the conditions to use Yu-Htar+ service?

  • To enjoy service, you should be a Pre-Paid customer
  • To enjoy service, your number must have been activated more than 30 days ago
  • To enjoy service, you must have recharged at least one top-up in the last 90 days
  • To enjoy service, you must have recharged at least 3000 Ks in the last 90 days
  • To enjoy service, you can take the loan without paying the previous one you’re your credit limit
  • Your credit limit is calculated based on the number and amount of recharges on MPT network

4. How much loan I can take with Yu-Htar+ service?

You can take the loan for the given below amount based on you credit limit.

Loan AmountService FeeRecovery on next Top up
800 ks60 ks860 ks
1000 ks100 ks1100 ks
1500 ks150 ks1650 ks
2500 ks250 ks2750 ks
4500 ks450 ks4950 ks

Loan amount and service fee would be charged to you on your next top up either fully or partially based on your mobile balance availability.

Minimum loan of 800ks can be availed only 1 time in a month and for more loans within same month you need to switch to higher loan amount.

5. What can we use Yu-Htar+ service for?

  • Borrowed amount with Yu-Htar+ service can be used for all MPT services (except VAS services*)

If you want to use VAS service from borrowed amount, two more conditions need to full fill

  • a)Activation should be more than 30 days
  • b)Minimum top-up amount of 3000 Ks in last 90 days.

6. What is the validity of loan borrowed with Yu-Htar+ service?

The validity of the borrowed amount with Yu-Htar+ service is 30 days

7. How can I check my outstanding loan for Yu-Htar+ service?

  • dial to *800*7#
  • dial *800# -> other options -> For debt info
  • send Debt to 8000 over SMS
  • check through MPT4U application

8.How can I check my credit limit for Yu-Htar+ service?

  • dial *800*0#
  • dial *800# -> other options -> For credit limit

9.How can I see my loan transaction history?

  • Dial *800*5#
  • Dial *800# -> other options -> Transaction history

10. How does MPT decide my loan amount limit?

It is decided based on multiple factors like

  • Number of Top up
  • Amount of Top up
  • Usage on MPT network (Data & Voice)
  • of days of activation on MPT network

11. Why my loan amount is only 800ks even though my friends can take a loan up to 4500ks?

The loan limit is personal and is decided by the system based on multiple factors like

  • Number of Top up
  • Amount of Top up
  • Usage on MPT network (Data & Voice)
  • of days of activation on MPT network

To increase your loan limit, you should more active on MPT network and top-up more frequently.

12. Can I use loan balance on international roaming to make calls, send SMS or use internet data?

No, loan balance cannot be used on international roaming calls, SMS and data.

13. Can I use loan balance to make international calls and send SMS to international numbers?

No, loan balance cannot be used to make calls or send SMS to international numbers.

MPT Ring Tune

1. What is Ring Tune service?

Ring Tune service allows you to replace your standard ringing tone to a tune of your choice. Your callers can listen to the tune of your choice when they call you. You can select tune of your choice from thousands of superhit and melodious tunes.

Replace standard ring back tone with your MPT favourite tunes:
https://ringtune.mpt.com.mm/crbt-web-portal/home

2.How can I activate Ring Tune service?

You can activate Ring Tune service by following methods.

  • Call 7979 (call will be free of charge) from your MPT number and follow the instructions to choose your favorite tune.
  • SMS: send REG M to 7979 for monthly service, send REG W to 7979 for weekly service or send REG D to 7979 for daily service. or send REG S to 7979 for daily subscription and Tune Service
  • Send an SMS with the tune id of the song you would like to buy buy <tuneID> to 7979. Example: buy 0001110010.
  • Dial *7979# and select your favorite tune

3. What are the charges for Ring Tune service?

  • Monthly service will be charged 1050 Ks (including tax) for 30 days
  • Weekly service will be charged 300 Ks (including tax) for 7 days.
  • Daily service will be charged 47 Ks (including tax) for one day.
  • Tune charges are 315 Ks (including tax) for 30 days for each tune
  • Daily Subscription and tune service with 47 ks/day of subscription fee and 13ks/day for each tune as tune fee

4.How would I be renewed for the ring tune service?

  • It is an auto renewal service and you would be renewed and charged for the service according to your subscription plan and tune validity.

5. How can I deactivate Ring Tune service?

  • Call 7979 (call will be free of charge) and go to “my account section” then choose to deactivate (or)
  • You can type UNR and send SMS to 7979 (or)
  • You can click Unsubscribe button for CRBT in MPT4U app (or)
  • Dial *7979# and go to account section to unsubscribe the service (or)
  • Call 106 customer care IVR

6. Can I set a tune for a specific caller?

Yes. You can assign a specific tone for your special caller with the options given below
Just call 7979 and follow the Instructions

7.Can I copy a tune a tune from my friends?

Yes. You can copy a tune from your friends having MPT number with the options given Below:

  • Just call 7979 (no call charges) and follow the Instructions (or)
  • Dial *7979# and follow the Instructions

8. How many songs can I buy?

You can buy the maximum 10 songs. The songs will be play randomly.

9.How to delete the song?

  • Call 7979 and go to Account session then choose TO CHECK LIBRARY and delete the song (or)
  • You can type Del <songcode> and send SMS to 7979. Example: Del 0001110010 (or)
  • Call 106 customer care IVR

10. What if Ring Tune is active, someone calls me & I am busy on another call?

  • The caller hears the normal busy tone, Ring Tune will not be heard.

11. How can I gift Ring Tune service to my friends and family?

  • Just call 7979 (no call charges) and follow the Instructions

12. What are the charges for gifting Ring Tune service?

  • If the person you want to gift ring tune service is already ring tune user then You will be charged 315 ks for first 30 days then the gift receiver will be charged for 315 ks from the next month.
  • If the person you want to gift ring tune service is not a ring tune user then You will be charged 1050 ks as subscription fee and 315 ks as song fee for first 30 days then the gift receiver will be charged for 1050 ks as subscription fee and 315 ks as song fee from the next month.

13. What is Name Tune service?

  • Name tune service allows the user to greet the callers with his/her names and message available from MPT.

14. How can I subscribe the Name Tune service?

You can use one of the below methods to subscribe the MPT Name Tune service.

  • SMS: send REG M to 7979 for monthly service, send REG W to 7979 for weekly service or send REG D to 7979 for daily service (or)
  • Call 106 for more information and activation of name tune

15.What are the charges for Name Tune service?

  • Monthly service will be charged 1050 Ks (including tax) for 30 days.
  • Name Tune will be charged 315 Ks (including tax) for 30 days

16. How can I activate daily Subscription and tune pack?

You can activate the service from

  • IVR: Call 7979 and then choose daily pack
  • SMS: Send REG S to 7979
  • USSD: Dial *7979# and then select daily pack

17. How much would I be charged for each new tune download after activating daily Subscription and song pack?

  • For each tune download, you will be charged 13 Kyats/day
  • You can download tune from any channel IVR, SMS, USSD, 106 and will be charged 13 kyats/day for each tune

18. What is * Copy Feature?

  • *Copy feature allows you to copy ringtune from your friends. You can Press * to copy, when you listen the ringtune while calling them

19. How can I subscribe to CRBT by using * Copy function?

  • When you call rigntune users, you will get to listen 3-4 sec header prompt ( to copy the tune press*) and then ringtune starts playing.
  • You can copy ringtune by pressing * when you listen the ringtune while calling the ringtune users
  • After pressing *, you will get a confirmation sns from “7979”, you need to reply with “0”to subscribe the ringtune service.
  • Ringtune can be copied by pressing * only when the ringtune is being played.
  • You would not be able to copy the tune if you press * after the call is connected to the called user.

20. What are the charges for subscribing ringtune service via * copy function?

  • Subscription charges 47 ks/day and tune charges 13 ks/day.

21. What are the charges for song download for existing CRBT user?

It will be as per user plan:

  • If the user is subscribed on monthly/weekly/daily (with Monthly song) plan then user will be charged 315 ks/month
  • If the users is on daily plan with daily song plan the Tune charges will be 13 ks/day

22. What should I do if I don’t want to listen * copy header while I call to any CRBT Users?

  • Contact customer care and request for blacklisting. It will be activated within 48 hrs.

23. What should I do if I don’t want my callers to listen * Copy header when they call me?

  • Contact customer care and request for blacklisting. It will be activated within 48 hrs.

A Kyite Poh

1. What are A Kyite Poh Packages?

A Kyite Poh Packages are SMS Packages to keep in touch more family, beloved ones, and friends and send MPT-MPT texts as many as you want with more affordable rate.

2. What are the benefits of A Kyite Poh Packages?

Product NamePrice (Inclusive Tax)ValidityNo of SMS (On-net)USSD
A Kyite Poh 24 Hours Pack198MMK24 Hours1000*2427*1#
A kyite Poh 7 Days Pack498 MMK7 Days5000*2427*2#

3. Who can subscribe A Kyite Poh Packs?

All MPT GSM/WCDMA prepaid users (Swe Thahar/ Shal Pyaw/ Shwe Zagar) can subscribe to A Kyite Poh Packs. CDMA, Postpaid, Base Tariff users and non-active users are not eligible to subscribe.

4. How can I buy A Kyite Poh Packs?

Dial *2427# or MPT4U App or MPT Pay & can be subscribed from nearest agents too.

5. Are the prices tax inclusive?

Yes, pack prices are included 5% commercial tax.

6. How can I check balance of A Kyite Poh Packs?

You can check SMS and validity of A Kyite Poh Packs by dailing *224# or in MPT4U also.

7. How many A Kyite Poh Packs can I subscribe?

  • You can buy as many packs as you want. Multi-subscription is allowed.
  • The Validity of A Kyite Poh 7 Days Pack will be reset to the longest purchased pack and the amount of SMS of each pack will be merged if the user subscribes a new A Kyite Poh 7 Days Pack before first pack expiry.
  • A Kyite Poh 24 Hours Pack cannot be merged with each other. If the customer buys two A Khite Poh 24 Hours packs, these two packs can be seen separately with their own validity. However, users can enjoy full 24-hour validity of each pack.

8. How do you specify expiry of pack?

  • 24 Hours Pack Package validity is calculated as real time Users can enjoy full 24-hour validity (Eg. If users buy the pack at 10 a.m on 28th Apr and pack will expire at 10 a.m on 29th Apr 2021).
  • 7 Days Pack Package validity is calculated as calendar (Eg. If users buy the pack at 10 a.m on 28th Apr and pack will expire at 12 a.m on 4th May 2021).

9. Can I get Hti Pauk Chance by purchasing any A Kyite Poh Pack?

You can get 1 time to play Hti Pauk chance in MPT4U by purchasing of A Kyite Poh Packs through any channels.

10. Can I gift A Kyite Poh Packs to others?

You can gift this pack to others. Just through via MPT4U (or) dial *2427#, and choose option 2.’Gift’, enter mobile number that you want to gift.

11. What is the promotion period?

This promotion will start from 27th April 2021 to until further notice.

Balance Transfer

1. What is Balance Transfer Service?

MPT Prepaid GSM/WCDMA users can transfer their balance to another MPT prepaid account. Balance transfer will be available for customer who consumed MPT services for more than 3,000 Ks from the activation date.

2. How do I use Balance Transfer Service?

  • You can access the service with the following USSD code:
  • *223*amount to send*recipient’s number# [send]
  • Example: *223*1000*09456456456# [send]
  • The amount to send will be deducted from the sender’s main balance. The recipient will receive the full amount.
  • No service fee will be charged for balance transfer effective from 12th April until further notice.

3. “Balance transfer will be available for customer who consumed MPT services for more than 3,000Ks from the activation date” What does it mean?

To enjoy Balance Transfer Service, customer’s usage must have more than 3000 Ks from his activation date.

4. Is there a minimum/maximum to the amount that I can transfer per transaction?

You can send any amount between 300 and 10,000 Ks at one time; there is no limit to the amount you can transfer in one day, but there is a limit of (5) transfers a day. The counter starts and ends at midnight every day.

5. Can I transfer bonus balance to my friend?

No, the Balance Transfer service is only applicable for transfers of main balances.

6. Who are eligible to send credit to friends?

MPT GSM/WCDMA Prepaid users are eligible to send credit via Balance Transfer. Customer who have been consumed more than 3,000 Ks from the activation date. User must have enough credit in the main balance to cover the transfer amount.

7. Who are eligible to receive credit from a friend via Balance Transfer?

  • All MPT GSM/WCDMA Prepaid users are eligible to receive credit from Balance Transfer. Active, 1-way block and 2-way block users are eligible to receive credit. GSM/WCDMA customers can make Balance Transfer to CDMA and PSTN Prepaid customers.
  • CDMA number can use balance transfer service and can also transfer to GSM number too.

8.Who are not eligible to use Balance Transfer service?

Balance transfer service is not available to postpaid customers.
Prepaid users( GSM/CDMA) who have used less than 3000 Ks on MPT network since their sim activation

9.Can CDMA users use Balance Transfer?

Yes, CDMA prepaid customers can use Balance Transfer user to transfer each other.

10. What happens when I transfer credit to a 1-way block user? (A 1-way block user is a user whose main balance validity has expired, and is only able to receive SMS and calls)

A 1-way block user is eligible to receive a Balance Transfer. Upon receipt, the user will not be blocked anymore and will instead get a main balance validity of 90 days. If the 1-way block user has not topped-up within the 90 days, he should return to 1-way block status.

11. What happens when I transfer credit to a 2-way block user? (A 2-way block user is a user whose main balance validity has expired more than 30 days ago, and is not able to send/receive SMS or calls)

A 2-way block user is eligible to receive a Balance Transfer. Upon receipt, the user will not be blocked anymore and will instead get a main balance validity of 90 days. If the 2-way block user has not topped-up within the 90 days, he should return to 1-way block status.

Call Waiting Service

1 . What's Call Waiting Service?

Call Waiting will let you know when someone is trying to contact you while you are on another call.
If you take the new call, your original caller may stay on hold and you can return to them after speaking with the new caller.

2. How to Subscribe?

TO SUBSCRIBE

SEND “CW” TO 1331

TO UNSUBSCRIBE

SEND “CW OFF” TO 1331

3. How Does It Work?

  • When you are on a call, you will hear a tone to let you know you have another caller.
  • Choose to either hold the current call and take the new call, or end either call.
  • You can switch back to the first call as long as the first caller is still on the line. Only one caller can wait at one time.

Gifting Service (Poh B)

1. What is “Poh B”?

“Poh B” is Gifting Service. MPT users can send Data Pack, Voice Pack & Htaw B+ to another MPT numbers as gift.

To use this, just dial existing USSD and chose your preferred pack. Choose Gift option and follow the instruction. You can also use MPT 4U app to gift MPT products to other MPT numbers. There is no limitation for sending and receiving MPT products. Receivers can enjoy the products that they receive, according to the standard Terms & Conditions of MPT.

ProductUSSDOthers
Data Carry Plus Pack*777# 

MPT4U

A Kyite Pyaw+ Voice Pack*600#
Htaw B*500#

2. Do I need to pay service fees to use “Poh B”?

  • No service fee is required.
  • If you are a sender (person who will gift MPT product to other MPT number), only package price that you gift will be deducted from your main balance. SMS notification will be received.
  • If you are a receiver (person who will receive MPT Product as gift from other MPT number), will receive the product automatically. You will be notified via SMS. You can check your pack quota by dialing *224#.

3. I have remaining Data Carry Plus Pack Quota and I also receive Data Carry Pack from my friend as Gift. What will happen?

  • Both(remaining &amp; new) will be merged and can be used according to the standard terms &amp; conditions.
  • A Kyite Pyaw+ Voice Pack &amp; Htaw B will also be merged with remaining quota of receive if they are same product.

Voice Mail Service

1. What's Voice Mail Service?

Activate Voice Mail Service so your callers can leave a message whenever you are out of network coverage area, you are unable to pick up your calls or your phone is switched off.

2. How to Subscribe?

TO SUBSCRIBE

SEND “VMS” TO 1331

TO UNSUBSCRIBE

SEND “VMS OFF“ TO 1331

3. How Does It Work?

  • When your phone is out of network coverage area, you are unable to pick up your calls or your phone is switched off, your caller will be prompted to leave a Voice Mail.
  • When you have a Voice Mail, the system will send you a notification. You can dial 1550 to retrieve the message, delete the voice message and manage your Voice Mail settings. A maximum of 20 Voice Mail messages can be stored. Usual voice tariff applies to leave a message or to call 1550.

Conference Call

1. What is Conference Call?

Conference Call can support calling up to 6 numbers (including initiator) within one call.
Now, you can enjoy calling to multiple numbers at one call by using MPT’s Conference Call service.

2. How can I subscribe Conference Call?

TO SUBSCRIBE

SEND “CC” TO 1331

(or)

Subscribe via USSD Menu by following the steps below:
*106# >> 6. VAS >>  2. Call Services >> 6. Conf-Call >> 1. Subscribe

TO UNSUBSCRIBE

SEND “CC OFF” TO 1331

(or)

Unsubscribe via USSD Menu by following the steps below:
*106# >> 6. VAS >> 2. Call Services >> 6. Conf-Call >> 2. Unsubscribe

3. How to use Conference Call?

Firstly, you need to call first number and press Add Call button and make another call (up to 5 numbers).
Then, press Merge Call button and can talk with all the numbers in a call.

Conference Call

1. What's Call Me Back ?

Use the “Call Me Back” service to let your friends and family know to call you back, at no charge. (All local phone numbers)

2. How to ?

TO ACCESS “CALL ME BACK” SERVICE

*222*recipient number#[send]

3. How Does It Work?

After dialing the access code (*222#) and if the recipient is eligible, he/she will receive the following message:

“Hello, please call back at 09xxxxxxxxx now”

Call Forwarding

1. What's Call Forwarding ?

Call Forwarding service will help you to forward incoming calls to another MPT number. You can set it to forward calls as you like – either while you are on call, out of service area or every unanswered call.

2. How to Subscribe?

TO SUBSCRIBE

SEND “CF” TO 1331

TO UNSUBSCRIBE

SEND “CF OFF” TO 1331

Subscription to Call Forwarding is free of charge.
When forwarding calls, subscriber who has activated Call Forwarding will be charged.
A (Caller) -> B (Forwarder) -> C (Receiver)
B (Forwarder) will be charged based on forwarded call duration according to the tariff they are in.

3. How Does It Work?

Set your call forwarding options by going to ‘Settings’ on your phone to set the conditions
(e.g. always forward, forward when busy, forward when unanswered, forward when unreachable, etc.) and the destination number. Usually, this can be found under ‘Calls’.
You can forward your calls to any MPT number registered in Myanmar,
both mobile and fixed line.

faqs mpt product

Frequently Asked Questions

MPT4U

1. What is MPT4U? What services can we access ?

MPT4U Apps is one stop application for all MPT services . And, it can use the MPT4U app with Myanmar Version .
User can use below features from MPT4U.
-Balance check
-Topup bill
-Daily phonebill and VAS usage check
-Buy the packages
-Loan balance
-Balance transfer
-Remaining packages balance check
-My Subscription
-Call service
-Tu Tu Chat
-Check FAQ
-Get MPT Ring Tune
-Check the MPT Club points
-Access to Lotaya Portal
-Can change the plan (Shalpyaw, Shwezagar
– MPT4U game Services etc..)

2. How to download MPT4U?

Please check every steps of MPT4U App download and install from below link.
lotayamm.com/mpt4u#howtodownload
Android Customers can dial *4040# or through Lotaya website to Download/Upgrade for FREE. For IOS users, they can only update/download from App Store. It is not free to download application for iOS, there will be some data charges to download the App from App Store.

3. How to use MPT4U App?

Please follow below steps to use MPT4U App.
1. Access mobile data
2. Tap the MPT4U app in the phone
3. Will reach to the main screen of App
User can use whatever his/her required services.

4. Can I use MPT4U Application in Web or Mobile (Android/IOS) without Internet Network?

– Yes, you can use MPT4U from any of your Android devices, even if there is no internet. Just follow simple steps and easily use MPT4U.
i. Use MPT Network.
ii. Keep mobile data On.
iii. Keep any VPN off.
iv. Easily use MPT4U and stay connected.
– MPT4U iOS will be available soon. We are working on it for you.
– Users can not access MPT4U Web without internet.

5.Do I need VPN to use MPT4U,without internet? Are there any additional charges by using MPT4U App and which functions can i use in MPT4U without internet?

– Yes, you can use MPT4U with or without any VPN. However, using MPT4U with VPN, you may need to enter with OTP.
– MPT4U is always free of cost for using on MPT network.
– Currently you can use below functions on MPT4U when there is no internet.
i. Check your balance.
ii. Check daily usage.
iii. Topup by voucher card. (for yourself and can gift also)
iv. Package Purchase. (for yourself and can gift also)
v. Special Offers Purchase
vi. Get Loan Balance
vii. Balance Transfer to friends and family.
viii. Check MPT Club Points and Redeem.
ix. Play Hti Pauk.
x. Check history of Topup, Package purchase
xi. Change plan, Use call services, etc.
– You can also play Hti Pauk in MPT4U as regularly. However, please note that sometimes the response might be slow.

6. What function I Can Not use in MPT4U, without internet?

If there is no mobile internet, you can not use following functions in MPT4U.
i. Some entertainment services such as (Mahar, Viu, Mobile Legends, MPT Recommended Videos, MNL, MPT Ballone)
ii. Some information and other services such as News, Dhamma, Horoscope, Insurance Health, Gambia, Quiz, etc.
iii. Other social media links of MPT (Viber, Line, Facebook)

7. Can MPT4U App use with other networks?

MPT4U can use not only with MPT but also with other network and Wifi.It will be the FOC if login with MPT network.

8. How can I upgrade MPT4U App?

Android Customers can dial *4040# or through Lotaya website to Download/Upgrade for FREE. For IOS users, they can only update/download from App Store.

9. How can I check my MPT4U App version? What is new version of MPT4U and What is the minimum Android and iOS version required to use new version MPT4U?

– You can check version from the Setting page on Side bar menu
– New version of MPT4U is IOS : 1.4.9 Android : 4.4.0.
– If Android is less than “6” and iOS is less than “10”, users could not use for new version of MPT4U .

10. Can I download and install to use New version MPT4U if my phone is low version ?

User can install the App, but, cannot use some functions & App which will log out automatically.

11. How can I change language ?

Under the Setting icon on Side Bar menu, you can change language .

12. What is "WOW" in MPT4U?

MPT4U WOW is the service which let customers to know the MPT update information like promotion, events, news etc.
Customers can see MPT4U WOW in the footer of the MPT4U home page.

13.What is Privilege icon in Home screen? How can I change icons on Home screen?

– For more details information of MPT Club, customer can click Privilege icon on Home screen.
– We cannot change 4 defaults icons on top home screen.
– If you want to change other icons, click edit from Service and you can edit or change by dragging the icons as you like .

14. How many days history I can check for each usage group?

You can check Real Time Balance, Up to 90 Days Daily Usage, 6 month histroy of Top up and Package Purchase under Account Details

15. Where can I check my history of Top Up, Package purchace etc?

You can check it from Account detail page.

16.Can we do SIM Registration via MPT4U? How can we do ?

You can do SIM Registration via MPT4U.
Click “Profile” in MPT4U, type your required information correctly on the “My Profile”page and click “Save”. Besides, you can update your information and if it is not correct informaiton , you can edit and save it again. % in My Profile means It is customer’s registered information percentage.

17. If we can't log in, can't play Hti Pauk,display Loading time out and face white screen, how can we do?

– Disconnect the VPN first
– Log in again
– To clear the data in the phone setting
– Download the latest version of MPT4U via *4040# link.)

18.I purchase package from USSD and I received Hti Pauk chance SMS also but why it's not showing in MPT4U application ?

After introducing of MPT4U new version, for any kinds of package purchase from any channels including USSD, customer will get chances on MPT4U new version platform. So customer can play on new MPT4U Apps.

19.Is there any Hti Pauk Chance for VAS Services ?

There is no Hti Pauk Chance for VAS services .

20. Does Hti Pauk Chance has expire?What is Hti Pauk History and how many days I check history?

Yes,Hti Pauk Chance will expire in midnight (23:59:59).All Hti Pauk rewards customer can check in Hti Pauk History under Lucky Draw in Main Page & you can check for 7 days.

21. What is Gift icon from Package Puchase page? Who will get Hti Pauk Chance between package gift person and receiver?

It is gift service for all MPT users .Package Receiver will get the Hti Pauk Chance .

22.What’s the MPT4U game service and how to play these games?

From the MPT4U home page, users can play the games by clicking game icon and enjoy.

23. Who are eligible to play the MPT4U games?

MPT users who already installed MPT4U application, can enjoy the games from MPT4U
For the MPT users who still don’t have MPT4U application, can download the app here https://bit.ly/MPT4Ufree or dial *4040# to get application for both Android and iOS.

24. How many games are included in MPT4U games?Are there any data charges for playing games?

There at least 5 games will be included.With MPT SIM card data network, no data charges for playing games.

25. Are there free games or need to pay to play the games?

There are two types of games which customers can choose;
• Free games – Users can play the games without paying anything.
• Paid games – Users must pay entry fees to play the games.

26. Are there rewards for free games?

There will be games with free tournaments are included and players will have a chance to get telecom rewards (data, voice, SMS, etc.) and non-telecom rewards (handsets, gold, etc.) base on the ranking in the games.

27.What’s the ranking in the games?

During the tournaments period, the user who play with best score will get the no.1 rank and ranking is based on the game score. If there are same score in the tournament, first one who got the score will get higher rank

28. What are the rewards for paid games and how much for entry frees?

Users will get MPT mobile balance back base on the ranking on the games.
Entry fees will be started from 99 Kyats.

29.When will users will get their rewards?Will send SMS notification if the win prize?

After the tournaments finish, users will get the rewards within 10 days.Will send SMS notice when rewards deliver to player.
Players can know their ranking in game page during tournaments and after the tournaments finish as well.

30. How will telco rewards validation period effect if player win current tournaments and previous tournaments?

Telco rewards validation is (7)days and will deduct first from the rewards that player got earlier from tournaments.

31.How is the fair competition between players for MPT4U games?

When MPT found that if the players got big score and good ranking in the MPT4U games by using third party software or other applications apart from MPT4U, we’ll put the players numbers in blacklist and this players can’t participate in coming MPT4U games tournaments. MPT will not give any rewards to the players if they’re playing MPT4U games with above mentioned methods.

MPT Club - General Questions

1. What is MPT Club and Why should I join MPT Club?

It’s reward program for all MPT user. It makes your MPT experience better than ever. If you are MPT user, you can join MPT Club and get discount or special gift from MPT and MPT Club partners. You don’t need to pay for MPT Club. Just get it!

2. Who are the eligible customers to the MPT Club program?

MPT Club is for all MPT users who are active; prepaid customers, postpaid customers, GSM, WCDMA and CDMA.

3. How can I register to the MPT Club program?

You can register via one of the below ways. Only one time registration is needed.

  1. USSD Dial *345#
  2. SMS               Send REG M/F to 345 (eg: REG F)

MPT4U app link

Andriod : https://bit.ly/2z4ZhrJ

IOS: http://apple.co/2yNZJWY

4. Do I need to pay any additional cost to subscribe MPT Club?

No, it is free subscription

5. Are there any changes will happen in tariff and packages, if I subscribe to MPT Club?

No, other than getting additional rewards, there is no change if you subscribed to MPT Club.

6. Who are MPT Club Partners?

7. How can I collect MPT Points from MPT?

There are 2 ways to collect MPT Points.

  1. MPT points will be added to customers’ wallet daily with the relevant points calculation based on the usage of MPT mobile services. Subscribers will get points based on their member levels and the previous day usage. Usage means that the amount of money which customer spend for making all transactions from main phone bill wallet. It includes Pay as you go, Packages, Service subscription fees (SDP, IDD and VAS service).
  2. MPT partner shops will provide the points upon the usage at their shops.

8. How can I collect MPT Points from Partner?

MPT partner shop will provide the points upon the usage at their shop. Customer can get MPT Points as per below step.

  1. After payment system is done customer will get automatically with system process and customer can check the point balance via send SMS “BAL” to 345.

9. What is my redemption journey for MPT Services? What do I need to do to redeem MPT Services?

You can dial *345*3*1# and choose to redeem.

But please note that you must have enough to points to redeem.

10. What is my redemption journey with MPT partners? Do I need to show my account to redeem or something else?

You can dial *345*3*2# and choose to redeem MPT partners’ coupons. But please note that you must have enough to points to redeem.

If you choose (decide to redeem) relevant products, you will receive Voucher or order Code via SMS. You can check redemption product from MPT4U app.

You only need to show your voucher or order code at the MPT Partners’ shops to redeem.

Please note that after your redeem you can’t cancel back.

11. In my regions (in my area), there is no MPT partner. What should I do?

Please use MPT service more and accumulate MPT points. MPT will expand the MPT Partners at your area too.

12. Can I use my MPT Points which I received from MPT partners – to redeem MPT service? Reversely, Can I use my MPT Points which I received from MPT – to redeem MPT partners’ services? Is there any restriction?

No restriction at all. You can use every MPT Points to redeem not only MPT services but also any MPT partner’s service.

13. What is the validity of MPT Point I have?

365 Days from your received date. You need to use your MPT Point within 365 days before expiry. There is no accumulation, first received point will expire first.

14. Why I didn’t receive notification SMS?

Point is accumulated base on every usage from main phone bill wallet and customer will start getting notification SMS from 1 point collecting.

MPT Club - MPT Point Redemption Package

1. What are the MPT Point redemption Packages?

MPT offer different service packages (Voice, Data, SMS and Cash) which can be redeemed with your accumulated MPT Points.

For Example – With 199MPT Points, customer can redeem one of these services –      300 MB Data (or) 3,000 On-net SMS (or) 160Kyats Balance.

The service/redemption package validity is 30Days form the redemption date.

PointMinsMBSMSBalance
50104020040
9920100100080
199603003000160
2991005005000260
3991608008000350
799400200020000720

Note – Voice means On-net voice mins.

SMS means On-net SMS.

Balance can be used for On-net Voice & SMS, Data.

All package prices are inclusive of commercial Tax.

Eligibilities for each service packages per types.

Pack typeGSM/WCDMACDMAGSM “Base” tariff
VoiceYXY
DataYXX
SMSYXY
AirtimeYYY

IDD package – customer can redeem with 499 points for subscription fee to all membership level.

2. Can I redeem more than one package in one calendar day?

You redeem buy multiple times in a day.

3. How it will be charged when I make off-net (MPT to other operator) call while I activating MPT point redemption Package ( Voice or Balance)?

A. For off net calls, it will be charged as per original price plan.

B. All MPT service redemption package can be used for below services.

Typetype On-net (including MPT mobiles, MPT fixed lines)Off-net (including Ooredoo/Telenor/MEC)
VoiceX
SMSX
IDD VoiceXX
Paid call center lines (e.g. 1876)XX
Purchase and use of VAS including CRBT, Call Forwarding, etc.XX
International SMSXX
Packages (Data)XX
Data

4. I dial valid USSD Code. But I cannot purchase MPT point redemption Why?

If you have not enough points, you cannot purchase MPT point redemption Packages.

If your account is inactive (one-way blocked or two-way blocked), you cannot purchase MPT point redemption Packages.

Please recharge to reactivate your number and try again.

MPT Club - MPT Club Membership program

1. What is MPT Club Member Program?

MPT Club member program is a new promoted program of MPT Club which will give more benefits to MPT Club member.

2. How long do I get the benefits upon my current member level?

You can get the benefit upon your member level till 3 months.

3. How long do I need to wait to reach next member level?

If you have reach to next member level average usage amount customer can jump in next month immediately. Member level can be change monthly base on your usage criteria.

4. How about I can’t maintain current member level usage, will it be change immediately?

Although you can’t maintain current member level usage you can still have a chance to enjoy the current member level benefit till next 3 months.

5. What is the Crown, Diamond, Platinum, Gold and Silver?

Crown, Diamond, Platinum, Gold and Silver is the member level of MPT Club member Program. Customer will get the benefits upon current member level respectively.

6. What is the validity of each member level?

The validity of each membership is 3 months. And, you will receive member level notification SMS if you have any changes in your progress of member status in every 1days of the month.

7. What is the meaning of each member level?

The meaning of each member level is as per below table. Every calculating member level will be base on 3 months average usage and MPT SIM card life.

Tier NameUsage RangePoint Rate
Diamond CrownOver 30,000 MMK or Diamond usage with Over 1 year MPT sim card)2.00%
DiamondOver 30,000 MMK or Platinum usage with over 1 year MPT sim card1.50%
Platinum10,000 – 29,999 MMK or Gold usage with over 1 year MPT sim card1.00%
Member -> Gold5,000 – 9,999 MMK or silver usage with over 1 year MPT sim card1.00%
Member -> Silver0 – 4,999 MMK0.50%

Lotaya

1. What type of phones does the MPT4U which can read LoTaYa articles app work on?

MPT4U app works on all Android based smartphones as well as iPhone. Android version 5.0 and iOS Version 9.0 above user can use. You can read LoTaYa articles via MPT4U app.

2. Can the MPT4U app which allow users to read LoTaYa articles uses on other networks or Wi-Fi?

The MPT4U app which allow users to read LoTaYa articles can work on both Wi-Fi and mobile network.It will be data charges free when you use it with MPT mobile network. To use specific function of LoTaYa which can apply to benefit, MPT network connection is required.

3. Will I be charged to use the MPT4U app which can read LoTaYa articles?

The MPT4U app which can read the LoTaYa articles is free to use when you use with MPT mobile network.

4. What types of content are available on LoTaYa?

There are Variety of update News, Games, Horoscope, Dhamma, Weather, CSR, and Coupon, VAS services like MPT Ring Tune, MNL Online and Infotainment etc.

5. What kinds of games can play in LoTaYa?

Can play Web games for free with MPT network and can get a lot of information for application games.

LTE+

1. What is LTE+?

LTE+ is fourth generation of mobile phone technology and it offers users much faster connection for a mobile internet experience- up to ten times faster than 3G.

2. What are the benefit of LTE+?

As LTE+ is much faster than current 3G, customer can experience better internet for their mobile web access, HD video streaming, video calling, online gaming, downloading and picture uploading.

3. While I am on LTE+ and go to the places where LTE+ is not available, what will happen? Do I need to turn 3G on again?

No, you do not need to manually turn 3G on again. 3G will be automatically on when you go to the places where LTE+ is not available, and LTE+ will be on back once you reach LTE+ available places.

4. What should I do to use LTE+ service?

  1. Make sure you are in SweThaHar or ShalPyaw plan.
  2. Your handset should be LTE+ compatible handset which supports 1800 MHz frequency band.
  1. Your SIM card should be USIM to enjoy LTE+ services at anywhere it is available. To check the SIM card,dial *106*5#

5. Can base-tariff users use LTE+ service?

No, base-tariff users cannot use LTE+ service. Since maximum data speed for base tariff users is limited to 256kbps (4ks/min) and 128kbps (2ks/min), they cannot use 4G service. Please subscribe to Shal Pyaw (dial*234*3#) or Swe Tha Har (dial *234*2#) to enjoy the fast speed of MPT 4G/LTE.

6. How do I know if my current SIM is a USIM or not?

You can simply check by dialing *106*5#. If it is old SIM, you can change to LTE+ SIM (USIM) at any MPT branded shops for free and your number will not be changed. Please check the list of the shops here (http://bit.ly/2juQZ3O).

7. How can I turn on LTE+(4G) on my phone?

For iPhone:] Go to settings, choose cellular then go to cellular data options, then choose “voice & data”, there you can choose LTE (4G), 3G, 2G.

[For Samsung:] Go to settings, choose mobile network, then go to network mode and there you can choose LTE/3G/2G

[For Huawei: ] Go to settings and go to more, there you can enable 4G

[For Vivo: ]Go to Settings, choose Mobile Network and go to Network mode, and there you can choose 4G/3G/2G

[For other handsets: ]Go to settings, and go to tethering & networks, then go to Mobile network, and from network Mode you can choose 4G/3G/2G.

8. How can I check my handset is 4G/LTE compatible?

Go to settings and Under Cellular Data Options or Mobile network, if there is 4G/LTE, the handset is 4G compatible. Please note that settings vary depending on the type of handset.

MPT Pay

1. What is MPT Pay?

MPT Pay is the most comfortable way to transfer money anytime, anywhere in Myanmar. The service lets users store, send and receive money using their mobile phone via an MPT Pay account.

2. Who can use MPT Pay?

MPT sim users can use the MPT Pay service for FREE with no registration fees.

3. What are the benefits of having MPT Pay account?

With MPT Pay Account, you can use the following services anytime anywhere. – Send Money (P2P) – Airtime Top Up for self and others – Merchant Payment – Bill Payment – ATM Withdrawal – Cash In / Out”

4. How do I register for the MPT Pay account?

From MPT Pay App

Step 1 : Press Sign Up Now menu

Step 2 : Enter Mobile Number and Name

Step 3 : Activate account with Initial PIN from registration notification SMS.

Step 4 : Account activation SMS will be received and you can begin using MPT Pay.

From USSD Menu

Step 1 : Dial *999#

Step 2 : Enter 1 for Myanmar or 2 for English from Language Menu

Step 3 : Enter 1 for registration confirmation

Step 4 : Enter Your Name in English

Step 5 : Enter 1 for name confirmation and you will receive a registration SMS notification

Step 6 : Dail *999# for account activation and follow the instructions

Step 7 : Account activation SMS will be received and you can begin using MPT Pay.”

5 . What should I do if I forget my PIN?

Please call Customer Care 999 and Agent Care 990 for MPT users. 012323990 for other mobile operator users.

6 . Is it possible to change Mobile Number of MPT Pay Account?

Yes, If customer wants to change mobile number of MPT Pay account, please contact Customer Care 999 and follow the process. Once confirmed, funds will be transferred to new sim.

7. How secure is my MPT Pay account?

Each MPT Pay account has its own unique 4 digits PIN, which is known only by customer. For any transactions to be completed, this PIN is mandatory.

8. Whom do I need to contact for becoming MPT Pay Agent/Merchant?

“Please call Customer Care 999 and provide your business details. OR Please send email to MPT Pay Customer care team; [email protected] MPT Pay Sales & Distribution department will contact back to you.”

9. Can I still use MPT Pay if I do not have MPT Pay account? And What do I need?

Yes, you can send/receive money with voucher at MPT Pay Agent locations with your NRC or Passport.

10. What is the MPT Pay Agent?

“MPT Pay Agent is an authorized person who can educate about MPT Pay service and provide following services. – Cash In/ Cash Out from your MPT Pay Account – Voucher Cash Out – Send Money – Upgrade Customer Level”

11. What is the MPT Pay Merchant?

MPT Pay Merchant is an authorized person who can receive eMoney with MPT Pay for buying goods/products.

MPT IPTV Service

About Us

1. What is MPT IPTV service?

MPT IPTV service is a video streaming service that offers a wide variety of local and international TV channels and video contents.

Getting Started

2. How can I watch MPT IPTV?

You can watch MPT IPTV via Android application, iOS application and mobile web version (Only support for Android’s browser).
• For Android application, please get it from below link
https://play.google.com/store/apps/details?id=com.iptv.mpt.mm

• For iOS application, please visit iOS app store and search with “MPT IPTV” (or) click here https://apps.apple.com/us/app/mpt-iptv/id1530893772

• For mobile web version, please click via https://iptv.mpt.com.mm/ (or)

• Lo Ta Ya Link http://lotaya.mpt.com.mm/event/260 (or) by dialing *1717#

3. Is subscription on the app/web compulsory?

You can enjoy content without subscribing the service, but you need to enjoy content on both app with MPT mobile network as non-subscription users (Some features will be limited. E.g., Download VoD option only available on subscription, without subscription cannot download VoD, Customers on network other than MPT cannot watch without subscription).

4. How do I subscribe MPT IPTV?

If you are using MPT mobile network, the app/web will automatically identify your number but will be treated as non-subscription users. As non-subscription users, you can enjoy contents on app/web with MPT mobile network. But some features will not be available. (Eg., Download VOD contents and enjoying IPTV service with other network only possible after subscription)

If you are using non-MPT mobile network or WiFi, you cannot enjoy the contents without subscription. You need to proceed subscription in order to enjoy contents via non-MPT mobile network or WiFi. For subscribing MPT IPTV service in mobile application, we will charge you through your top-up balance amount of your MPT mobile phone number which you use for MPT IPTV service registration.
You can subscribe to the MPT IPTV via its application for non-MPT mobile networks or WiFi.
1)If you want to get MPT IPTV service via SMS, you can send ON to 1717.

2)If you want to get MPT IPTV service from Web / App :
i.Firstly, please ensure you have already “sign-in” to the app/web. Go to “Account” page of the app to check this
a.If the “Account” page displays your mobile number, it means you have already signed-in
b.If the page asks to sign-in, kindly click “sign-in”, add your MPT mobile number, accept T&C and proceed to receive OTP. Enter OTP to sign-in successfully
ii.Once you have “sign-in” to the app, you can proceed by click on “Subscription Management” button on “Account” page of the App/web
iii.Click on “Subscribe” button
iv.Fill in your MPT mobile number and click to get the service button
v.You will receive an OTP code from 1717 shortcode and fill that OTP for the subscription process.
vi.If OTP is correct, you will receive a “Thank you” message from 1717 and, then you can enjoy the MPT IPTV service.

5. Can I use the service outside of Myanmar?

The MPT IPTV is only available within Myanmar territory.

6.What is the minimum Android version and iOS version browser version to install MPT IPTV application? Which browser do you recommend using for the MPT IPTV application?

For Android phone, Android 5.0 and above
For iOS phone, iOS 9.0 and above
Would like to recommend using Chrome browser.

7. What is the available resolution to watch in MPT IPTV application?

For mobile version, it is available in 1K HD (1280*720P) & SD (720*576P).

8. What is the recommended network strength to use MPT IPTV application?

For mobile version, you need to use stable mobile or wifi network with 4 mbps download speed.

Billing and Payments

9. What is the price plan for using MPT IPTV service in mobile?

If you use IPTV service as non-subscription users with MPT mobile network, data charges will be applied. Download VOD feature is not available on non-subscription.

If you use non-MPT mobile network or WIFI, you need to subscribe with 99 Ks/day. You can download VODs as add-on features. (Download VODs only available on App, not available on Web)

10. How can I make the payment for subscribing MPT IPTV service in mobile?

For subscribing MPT IPTV service in mobile application, we will charge you through your top-up balance amount of your mobile phone number which you used for MPT IPTV service registration. (Please see how to subscribe the service via app at Question No. 4)

11. How can I unsubscribe MPT IPTV service for mobile?

For unsubscribing MPT IPTV service in mobile application, you can proceed by click on “Subscription Management” button on “Account” page of the App & Web (or) You can also send OFF to 1717 via SMS.

Product and Service

12.How many TV channels and movies are included in MPT IPTV service?

You can watch around 18 local and international TV channels.
And can also watch 660+ programs with 1000 hours of popular movies and TV shows.

We will continue to add more TV channels and VoD content in the application.

13. What is the TV channels list which are available in MPT IPTV service?

Local Channels
1) 5 Plus
2) Channel 9
3) MRTV Entertainment
4) Mahar TV
5) Fortune TV
6) Channel K
7) Mahar Bawdi
8) YTV

International Channels
1) Star Bharat
2) Star Gold
3) Star Plus
4) Star UTSAV
5) CGTN Documentary
6) Miao Mi
7) Blue Ant/Rock Entertainment
8) Blue Ant/Rock Extreme
9) Smithsonian
10) ZooMoo

14.Can I enjoy IPTV service with my mobile data bonus?

Unfortunately, IPTV service cannot be enjoyed with your mobile data bonus.

App Features

15. How can I choose the streaming quality of video for watching?

The app has adaptive streaming and automatically selects the best quality available according to the network speed to ensure a buffering-free experience.

16. Where can I find the settings on the app?

You can find the settings under “Account” tab in the bottom.

17.Where can I find and manage my subscription on the app?

You can find “Subscription Management” under “Account” tab and can manage your subscription.

18.Where can I change app system language?

You can find language setting under “Account” tab as “English/မြန်မာ” and can change your app system language.

19.Can I download movies in MPT IPTV application?

Yes, you can download movies in MPT IPTV mobile application
After you downloaded a movie, you can watch it in “Downloads” under “Library”.
This feature is only available for subscription users

20.How long can I keep downloaded movies in MPT IPTV mobile app?

You can keep 30 days of downloaded movies in MPT IPTV mobile app.

21.Can I watch the previous TV channels programs?
You can re-watch programs on TV channels within 7 days with the catch-up function.

22.Where can I watch previous TV channels programs?

From the “menu” icon of each channel, you can go to channel details. And then, based on the date tab, you can find the previous TV programs for that channel.

Technical Support

23.How can I do if video stops playing?

Please check network connection first and restart/reopen the App. If the problem is still not solved, please contact customer service for further support.

24.How can I do if video quality is not good?

Video quality is different due to many reasons. Possible reasons:
•Buffer and latency are usually caused by network issues. Please refer to the network bandwidth suggestions and check your network quality.
•Resolution is not as high as expected: when you are watching the live channels on App/web, you can manually change the resolution to HD for better experience.

25.What should I do if a technical problem occurs while enjoying contents on MPT IPTV service?

Please make sure that you have installed the latest version of application, if the issue keeps happen, please record the error code, and share with customer service.

26.How can I do there no sound when enjoying contents on MPT IPTV service?

Please check if you have turned on the sound. If the problem keep happened, please contact customer service for issue report.

27.How can I exit full-screen mode while enjoying MPT IPTV service on app/web?

For App/web, please click return button to exit.

29.How should I do if you can't watch the video with my current browser?

If you can’t watch the video with your current browser, please use Chrome.

28.Why can’t I use the service with Wifi or other networks after subscribing?

If such issue occurs, kindly try changing the network and then try using the IPTV service again.
If the issue is happening only on single network, kindly check with your network service provider
If the issue happens on all networks, please record the error, and share with our customer service (106).

Contact Us

1. How can I get support for MPT IPTV service?

Dial “106” to our customer care hotline for immediate assistance.
MPT Customers: Dial 106/2800
Non MPT Customers: 01-2399106/01-8652800
Please check the available time at MPT website from below link
https://www.mpt.com.mm/en/home/support/contact-us-en/

MPT Dome Pyan Internet Service

1.What is Dome Pyan Home Fiber Internet?

Dome Pyan Home Fiber Internet is Unlimited high-speed internet service with affordable price, which is provided by MPT. 

2. What is different from ADSL?

  • ADSL service is with copper cable access, while FTTH is with optical fiber access.
  • Optical fiber access can provide a more stable internet connection than copper cable. (For example, during the rain, an internet connection will be more stable with optical fiber)

3. What is Dome Pyan Plan?

Monthly FeesFiber InternetMobile Benefits (into 5 Mobile Numbers)
32,000Kyats15Mbps1GB
100 Mins [On-Net]
Unlimited SMS [On-Net]
43,000Kyats25Mbps1GB
100Mins (On-Net)
Unlimited SMS(On-Net)
76,000Kyats50Mbps2GB
100Mins (On-Net)
Unlimited SMS(On-Net)
120,000Kyats100Mbps3GB
200Mins (On-Net)
Unlimited SMS(On-Net)

4. Is Dome Payn fiber Internet plan data unlimited or not?

Yes, Dome Payn fiber Internet plan is unlimited data.

5. Can I enjoy 15Mbps/25Mbps/50Mbps/100Mbps all the time?

Our service is best effort basis and 15Mbps/25Mbps/50Mbps/100Mbps are the maximum speed customers can enjoy. When the service is used by many customers simultaneously, the speed may be slower than those maximum speed. However, MPT will secure a certain speed for each user to be able to use the internet even when the service is congested.

6.How can I register for Dome Pyan fiber internet plan?

Customer can subscribe at MPT website, nearest MPT counters, MPT’s sale agents, MPT4U application chatbot, and can apply via hotline. For more details, please call to our call center number 2800/18652800.

7. What is the payment term and how should I make payment?

All the customers are required to pay for the service in advance and payment can be made at MPT’s branded shop, MPT Pay application, MPT GSM Top-up payment, e-banking (KBZ, CB, AYA) and other MPT’s partner’s shop and also through by CITY MART၊ JUNCTION၊ OCEAN၊ SUPERONE၊ MYANMA APEX BANK ၊ UNITED LIVING MALL and other MEB payment channels shops easily.

8. How can I check the billing information?

(1) Customer can make a call to hotline 2800/18652800, input your account code, OTP and check the bill.
(2) Customer can check the bill from MPT4U application (auto chatbot system), input your account code, OTP and check the bill.

9. What is the upgrade or downgrade policy?

Customers can upgrade or downgrade the speed at any time. However, in the case of customers downgrade the speed, there will be a one-time fee of 10,000 Ks. And customer needs to apply 5 working days prior to the first day of the month on which upgrade/downgrade becomes effective.

10. Can I stop using Dome Pyan fiber internet plan temporally?

Customers can request for temporary line close for maximum of 3 months with one-time fee of 10,000 Ks. And customer needs to apply 5 working days prior to the first day of the month on which temporary line close becomes effective. These change requests can be applied at MPT’s TRA Shops.

11. When you experience slow internet or disconnection?

12. How to change username and password ? (Huawei ONU)

13. How to change username and password ? (ZTE ONU)

faqs campaigns

Frequently Asked Questions

Data Carry Plus Auto-Renewal Packs

1. What are Autorenewal Data Carry Plus?

Data Carry Plus packages are special packages with 30 days validity would have carry-over function along with up to 1000GB lucky data rewards. If you subscribe to purchase Autorenewal Data Carry Plus packs, the packages would under-go auto renewal when the volume of Data-carry packs would be below 50 MB or 30 days pack validity expiry.

Pack Price (Tax inclusive)All Data VolumeMain data
Validity
Lucky DataLucky data
Validity
Direct USSDCommon USSDSubscription ChannelRemark
979 Ks470 MB30 Days
[All Data Quota can be carried over during one week after data pack expired]
Can win
Up to 1000GB!
7 DaysSUB: *777*3*3#
UNSUB: *777*3*4#
*777#
(or)
*106#
MPT4U AppAuto-renew when data balance reaches less than 50MB
(or) 30 days pack validity expiry
1,279 Ks615 MBSUB *777*4*3#
UNSUB: *777*4*4#
1,779 Ks860 MBSUB: *777*5*3# (or)
UNSUB: *777*5*4#
2,669 Ks1290 MBSUB: *777*6*3# (or)
UNSUB: *777*6*4#

2. Are the prices tax inclusive?

Yes, pack prices include 15% commercial tax for internet Data.

3.Who can subscribe Auto Renewal Data Carry Plus Packs?

MPT GSM/WCDMA prepaid and postpaid users (Swe Thahar/ Shal Pyaw/ Shwe Zagar) can subscribe Data Packs. CDMA, Base Tariff users and non-active users are not eligible to subscribe.

5. Can I win lucky data when purchase Auto-renewal Data Carry Plus Packs?

Yes, you can win up to 1000GB Lucky Data for any Auto-renewal Data Carry Plus Pack purchase.

4. Can I purchase auto renewal package through MPT4U?

You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice.

6. What will happen when I buy Data Carry Plus pack on Friday?

You can enjoy up to 1000GB Lucky Data instead of Happy Friday extra data (MBs) for any pack purchase on Friday.

7. How can I use lucky data?

You can use lucky data for All Data with 7 days validity.

8. How can I check Data Carry Plus Packs balance?

Users can check their Data Carry Plus Packs & Data Bonus, Validity by dialing *224#.

9. How many Autorenewal Data Carry Plus Packs can I subscribe?

Multi-subscription is allowed, and the data quota and validity will be merged and reset to the latest pack’s validity. Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 50MB condition (or) 30th day pack validity expiry.

Multiple purchase among normal DC+ & autorenewal DC+ pack allowed (in any order); quota can be merged with validity reset to latest pack purchase and automatically renew when DC+ remaining balance reach less than 50MB (or) 30th day pack validity expiry.

10. I have active Autorenewal Pack (979Ks Pack). Can I buy regular 1299Ks pack before 1st pack expiry?

Yes, you can buy normal DC+ & autorenewal DC+ for multiple times; data quota will be merged, and validity will be reset to latest validity. Automatically renew when DC+ remaining balance reach less than 50MB (or) 30th day pack validity expiry.

11. I have active Autorenewal Pack (1279 Ks Pack). Can I buy same auto renewal (1279 Ks worth) pack again before 1st pack expiry?

Yes, you can buy same autorenewal DC+ for multiple times; data quota will be merged, and validity will be reset to latest validity. Automatically renew when DC+ remaining balance reach less than 50MB (or) 30th day pack validity expiry.

12. Can I buy different Autorenewal (979Ks and 1279Ks) packs?

No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal DC+ pack and subscribe to another autorenewal DC+ pack.

13.What is the validity of Auto Renewal Data Carry Plus Packs?

Validity of package is 30 days and carry over period is 7 days. The package data quota and validity of Data allowances will be merged. Lucky data can be used for 7 days validity & data quota will also be merged.

14. What happens on 30th day pack validity expiry without reaching 50MB threshold?

When Autorenewal DC+ reaches expiry period (30th day) without reaching 50MB threshold, it will be auto renewed.

15.What happens to my unused data during carry over period?

During carry over period (after the period of data pack expired- 7 Days), users will not be able to use their remaining package data allowance. Unused package data will be added to new pack if users purchased new Data Carry Plus Pack within carry over period. Validity and quota of lucky data will also be merged.

16.Can I get Hti Pauk Chance by purchasing any Auto-renewal Data Carry Plus Pack?

No. You cannot get Hti Pauk Chance for auto-renew pack purchase.

17.Can I gift Autorenewal Data Carry Plus packs to others?

No, gifting function is not allowed for auto-renewal Data Carry Plus pack

18. What auto-renew happen at the time of insufficient balance?

Auto-renewal temporarily fails due to insufficient balance, system will wait until customer makes next top up/loan balance/balance transfer. Users need to maintain enough balance to be continued renewed service with proposed recharge methods until 7 days carry over period after pack expiry.

19. When auto-renewal function fail?

If user does not have enough balance for (until 7 days carry over period) days continuously, auto renew function automatically fail (un-subscribe & send SMS notification), and he is no longer able to use the auto-renewal. User has to subscribe the auto-renew service again to use the service.

20.Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 50MB threshold?

Yes, main data quota will remain until pack expiry period despite user un-subscribes from autorenewal DC+ pack before pack expiry. But auto renew function would stop as soon as user UNSUBSCRIBE the service.

21. How to un-subscribe autorenewal packs?

Users can un-subscribe auto-renewal packs by dialing below USSD codes or MPT4U App

AR PacksCommon USSD for un-subscriptionDirect USSD for un-subscriptionUn-subscription channel
[email protected]*7171#*777*3*4#MPT4U App
[email protected]*777*4*4#
[email protected] 860MB*777*5*4#
[email protected] 1290MB*777*6*4#

22. How do I check whether auto renew pack or not when I purchase though USSD?

You can choose which auto renew pack you want to buy by dialing following USSD Codes.

Edit
Auto-renew Data Carry Plus [email protected]USSD CodeUSSD Display
*106#You are about to purchase 470MB, valid for 30 days.
1. Buy (999Ks)
2.Gift (999Ks)
3.Auto Renew (979 ks)
*777#
*7777#
*106*2#
Edit
Auto-renew Data Carry Plus [email protected]USSD CodeUSSD Display
*106#You are about to purchase 615MB, valid for 30 days.
1. Buy (1299Ks)
2.Gift (1299Ks)
3.Auto Renew (1279 ks)
*777#
*7777#
*106*2#

All in One HtawB 10X-Auto Renewal

1. What is Auto renewal All in one Htaw B 10X?

Customers can enlarge their main balance 10 times that can be used flexibly for Data, Any local mobile phone calls, Any-net SMS with special Htaw B 10 X rates and also enjoy Unlimited MPT-MPT SMS during the pack validity period. If customer had subscribed for auto renewal, packs will automatically renew when Htaw B balance of autorenewal 10X All in one pack reach less than 1000Ks (or) expire pack validity.

Data21.9 Ks per MB
Any-net Voice132 Ks per minute
Any-net SMS66 Ks per SMS
MPT-MPT SMS0Ks (Unlimited)

You can enjoy as per below denomination:

Detail10X Htaw B Validity
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance15 Days
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance30 Days
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance90 Days

2. Who can buy 10X Htaw B Balance?

All MPT prepaid customers in Swe Thahar, Shal Pyaw and Shwe Zagar plan can buy 10X Htaw B Balance.

3. How can I buy 10X Htaw B balance?

You have multiple options as follows

Autorenewal10X Htaw B Balance10X Htaw B ValiditySubscriptionBalance Check
Direct USSDCommon USSDApp
2,900Ks Main Balance = 30,000Ks 10X Htaw B Balance15 DaysTo subscribe: *5010*1*3#
To un-subscribe: *5010*1*4#
*5010#MPT4U App
or
MPT Pay App
*224#
4,800Ks Main Balance = 50,000Ks 10X Htaw B Balance30 DaysTo subscribe: *5010*2*3#
To un-subscribe: *5010*2*4#
9,600Ks Main Balance = 100,000Ks 10X Htaw B Balance90 DaysTo subscribe: *5010*3*3#
To un-subscribe: *5010*3*4#

4. Can I purchase auto renewal package through MPT4U?

You can purchase the auto renewal package in the MPT4U Application. You can purchase through the “Auto Renewal” page in the MPT4U application or access the “Pack Purchase ” page and choose the package of your choice.

5. For which services Autorenewal 10X Htaw B balance is used for?

Autorenewal 10X Htaw B balance is used flexibility for Any-net Voice, Any-net SMS & also for Pay As You Go data with special rates. Users can enjoy free Unlimited MPT-MPT On-net SMS.

6. What are the charging rates?

Pay As You Go Data will get charged at 21.9 Ks/MB with 1MB rounding on 10X Htaw B balance.

Any local mobile phone call will get charged at 132 Ks/min with 30sec charging on 10X Htaw B balance.

Any net SMS will get charged at 66 Ks/SMS on 10X Htaw B balance.

Free Unlimited MPT-MPT SMS will be enjoyed.

(All rates are tax inclusive).

7. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

Your main balance was enlarged to 10X Htaw B balance. While you are using Any-net call, Any-net SMS or Pay As You Go data, your 10X Htaw B balance will be deducted first. If active 10X Htaw B Balance users make purchasing package & other services, it will be charged from according to user’s existing Tariff Price Plan and deducted from main balance.

8. What will happen if my 10X Htaw B Balance ends up?

  • It will go as normal charging rate (according to users’ Price Plan) and will be deducted from main Balance or Package if users have.
  • Please keep on buying 10X Htaw B so that you can always enjoy with affordable rates.

9. If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?

5X Htaw B balance will be charged first. Then follow by 7X & 10X balance.

10. How many Minutes or SMS or MB can I use with my 10X Htaw B balance?

With 30,000 Ks 10X Htaw B Balance (converted from 3,000 Ks main balance)

  • up to 1369 MB of data (or)
  • up to 227 minutes MPT to Any-net call (or)
  • up to 454 Any-net SMS
  • Unlimited MPT-MPT SMS

The balance can be used flexibly for Data, Any-net calls, Any-net SMS & Unlimited On-net SMS. For example,

1GB Data + 45mins Any-net call + 24 Any-net SMS + Unlimited On-net SMS = 30,000Ks.

11. How many Autorenewal 10X Htaw B Packs can I subscribe?

Multi-subscription is allowed, and the Htaw B balance and validity will be merged and reset to the latest pack’s validity.

Multiple purchase among same Autorenewal pack allowed, quota can be merged with each other with Validity reset to latest pack purchase and auto renew at the time of less than 1000Ks Htaw B balance condition (or) pack validity expiry.

Multiple purchase among regular 10X Htaw B & autorenewal 10X Htaw B pack allowed (in any order); Htaw B balance can be merged with validity reset to latest pack purchase and automatically renew when 10X Htaw B remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.

12. I have active Autorenewal Pack (2900Ks Pack). Can I buy regular 5000Ks pack before 1st pack expiry?

Yes, you can buy regular 10X Htaw B pack & autorenewal 10X Htaw B pack for multiple times; Htaw B balance will be merged, and validity will be reset to latest validity. Automatically renew when remaining balance reach less than Htaw B balance 1000Ks (or) pack validity expiry.

13. I have active Autorenewal Pack (2900 Ks Pack). Can I buy same auto renewal (2900 Ks worth) pack again before 1st pack expiry?

Yes, you can buy same autorenewal 10X Htaw B for multiple times; Htaw B balance will be merged, and validity will be reset to latest validity. Automatically renew when 10X Htaw B remaining Htaw B balance reach less than 1000Ks (or) pack validity expiry.

14. Can I buy different Autorenewal (9600Ks and 2900Ks) packs?

No. Multiple purchases among different autorenewal packs is Not allowed. You need to un-subscribe from existing autorenewal 10X Htaw B pack and subscribe to another autorenewal 10X Htaw B pack. E.g. User has to un-subscribe from existing autorenewal 10X Htaw B pack (9600Ks pack) and subscribe to another autorenewal pack (2900Ks pack).

15. What happens on pack validity expiry without reaching 1000Ks threshold?

When Autorenewal 10X Htaw B pack reaches expiry period (15th day/ 30th day/90th day) without reaching 1000Ks threshold, it will be auto renewed.

16. What auto-renew happen at the time of insufficient balance?

Auto-renewal temporarily fails due to insufficient balance, system will wait until customer makes next top up/loan balance/balance transfer. Users need to maintain enough balance to be continued renewed service with proposed recharge methods until 7 days period after pack expiry.

17. When auto-renewal function fail?

If user does not have enough balance for (until 7 days period) days continuously, auto renew function automatically fail (un-subscribe & send SMS notification), and he is no longer able to use the auto-renewal. User has to subscribe the auto-renew service again to use the service.

18. Can I still use remaining data if user unsubscribe the auto renewal pack without reaching 1000 Ks threshold?

Yes, 10X Htaw B balance will remain until pack expiry period despite user un-subscribes from autorenewal 10X Htaw B pack before pack expiry. But auto renew function would stop as soon as user UNSUBSCRIBE the service.

19. Can I buy data packs/voice packs with 10X Htaw B Balance?

10X Htaw B Balance cannot be used to buy for data packs, voice packs and other packages.

20. Can I transfer Autorenewal 10X Htaw B Balance to other users?

No, 10X Htaw B Balance is non-transferable & non-refundable.

21. Will I get Hti Pauk Chance if I buy Autorenewal 10X Htaw B?

No, Hti Pauk chance won’t apply to Auto-renewal 10X Htaw B.

22. Can I gift Autorenewal 10X Htaw B to others?

No, cannot gift to others.

23. Does carry over function include?

No, carry over function is not included. Auto Renew of the pack basis validity expiry will not lead to carry over of the remaining Htaw B balance on the expiry

24. I have active Auto Renew packs of Data Carry and All in One HtawB 10X. Which pack will be renewed first if auto renew on same day?

If customer has active Auto Renew packs of Data Carry and All in One HtawB 10X getting auto renewed on the same day, system will try to deduct and renew for both in parallel. If balance is enough for both, both packs will be renewed. If balance is only enough for one, only one package will renew, it will be randomly. E.g., If after topping up customer has balance of 3000 Kyats, and he has both 979Ks worth Data Carry Plus Auto Renew pack and 2900 worth All in One Htaw B auto renew pack then may be renewed one package first (2900Ks worth All in One Htaw B auto renew (or) 979Ks Data Carry Plus Auto Renew pack) due to random system.

Kyin Kyin Nar Nar Pack

1. What are Kyin Kyin Nar Nar Packages?

Kyin Kyin Nar Nar Packages are new special bundle pack which includes new features introduced to customers. The customers who have Kyin Kyin Nar Nar pack can add another MPT users as members and transfer Kyin Kyin Nar Nar Pack Data to their members.

2. What are the benefits of Kyin Kyin Nar Nar Packages?

Product NamePrice Ks (Inc.tax)ValidityKYIN KYIN NAR NAR Count (up to)Total Data
(GB)
Member
(MB)
Data ShareOn-net
Voice & SMS to Owner
MPT Club Additional Benefit to Owner
KYIN KYIN NAR NAR 2998 Pack299830 Days2(1+1)1500KYIN KYIN NAR NAR & Data Carry Plus Data Share130 Onnet min & 130 Onnet SMSMPT Club – 400 Points
KYIN KYIN NAR NAR 5498 Pack549830 Days4(1+3)2500 per memberKYIN KYIN NAR NAR & Data Carry Plus Data Share190 Onnet min & 190 Onnet SMSMPT Club – 600 Points
KYIN KYIN NAR AR 9998 Pack999830 Days6(1+5)4500 per memberKYIN KYIN NAR NAR & Data Carry Plus Data Share240 Onnet min & 240 Onnet SMSMPT Club – 1000 Points

3. Who can subscribe Kyin Kyin Nar Nar Packs?

All MPT GSM/WCDMA prepaid users (Swe Thahar/ Shal Pyaw/ Shwe Zagar) can subscribe to Kyin Kyin Nar Nar Packs. CDMA, Postpaid, Base Tariff users and non-active users are not eligible to subscribe.

4. How can I buy Kyin Kyin Nar Nar Packs?

You can buy Kyin Kyin Nar Nar Packs in MPT4U application. Enter MPT4U Application, enter Kyin Kyin Nar Nar Package and can purchase the desire Kyin Kyin Nar Nar Pack.

5. Are the prices tax inclusive?

Yes, pack prices are included commercial tax.

6. How can I check balance of Kyin Kyin Nar Nar Packs?

You can check data quota and validity of Kyin Kyin Nar Nar Packs by dialing *224# or in MPT4U also.

7. How many Kyin Kyin Nar Nar Packs can I subscribe?

Multi-subscription is allowed for same type of Kyin Kyin Nar Nar Packs. Different types of Kyin Kyin Nar NarPacks will not be allowed for Muti-subscription (Customer already purchased Kyin Kyin Nar Nar 2998 Pack can only multi-purchase for Kyin Kyin Nar Nar 2998 Pack). When Multi-purchased, Kyin Kyin Nar Nar data quota will be combined, and validity will be extended into the highest one.

8. How do you specify expiry of pack?

The validity of Kyin Kyin Nar Nar Pack is 30 Days, and it will be expired at 30th day, 23:59:59.

9. Can I get Hti Pauk Chance by purchasing any Kyin Kyin Nar Nar Pack?

Yes. You can get 1 time to play Hti Pauk chance by purchasing Kyin Kyin Nar Nar Pack in MPT4U Application.

10. What is the meaning of Owner and Members in Kyin Kyin Nar Nar Packs?

Owner is the person who purchased KYIN KYIN NAR NAR Pack and has the right to manage KYIN KYIN NAR NAR Pack Data and Membership. Member is the person who added by Owner and can be received shared KYIN KYIN NAR NAR pack data from that owner.

11. How many members can be added for each KYIN KYIN NAR NAR Pack?

Owner can add one member for KYIN KYIN NAR NAR 2998 Pack, 3 members for KYIN KYIN NAR NAR 5498 Pack and 5 members for KYIN KYIN NAR NAR 9998 Pack.

12. What benefit can member get from Owner?

Successfully added member can get 500MB KYIN KYIN NAR NAR Pack data from Owner.

13. Can I use KYIN KYIN NAR NAR Pack without adding members?

Yes. KYIN KYIN NAR NAR Pack Owner can use KYIN KYIN NAR NAR Pack without adding members.

14. When can owner add members?

Owner can add members at the time of package purchasing or later in the Member Management Section (Enter MPT4U, select KYIN KYIN NAR NAR Packs and choose Member Management Section).

15. Can owner use all KYIN KYIN NAR NAR Data for own usage?

Yes. Owner can use all KYIN KYIN NAR NAR Pack data for own usage.

16. Is there any limitation to add a new member?

KYIN KYIN NAR NAR Pack owner must have at least 500MB of KYIN KYIN NAR NAR Pack data to add a new member and still remain the count of member.

17. Can I be a member of other KYIN KYIN NAR NAR pack if I am owning KYIN KYIN NAR NAR pack?

Yes. One KYIN KYIN NAR NAR pack owner can be a member of other KYIN KYIN NAR NAR Pack. A member can have relationship with many KYIN KYIN NAR NAR pack Owners.

18. Can owner change members?

If the owner purchase only one KYIN KYIN NAR NAR pack, owner cannot change members till the pack is expired. If the owner did muti-purchase, owner can change his members every time purchasing of same type KYIN KYIN NAR NAR packs.

19. How can a member know that he became a KYIN KYIN NAR NAR pack member?

The member will receive a SMS that includes the information about becoming a member and received KYIN KYIN NAR NAR pack data. Member can check his balance by dialing *224# or MPT4U Application.

20. Are there any charges for Data Transfer function for being a member?

No. there is no additional charges to the transferrer.

21. Is there any limitation for additional Data Transfer?

KYIN KYIN NAR NAR pack owner can transfer up to 500MB per transaction, 5 transaction per day and 50 Transaction per month. Each Kyin Kyin Nar Nar pack owner can get 50 Transaction chance at the start of each month.

22. How do I know whether data transfer is successful or not?

The transferor will receive the following pop-up after data had successfully transferred. “You have successfully transferred XXXMB to 09XXXXXXXXX.”

23. Can I gift KYIN KYIN NAR NAR Pack to others?

Yes. You can gift KYIN KYIN NAR NAR pack to others. If the receiver doesn’t have existing KYIN KYIN NAR NAR pack, you can gift any KYIN KYIN NAR NAR pack. If the receiver is using a type of KYIN KYIN NAR NAR pack, you can gift the same type of KYIN KYIN NAR NAR pack. Enter MPT4U, choose the pack you want to gift, enter the mobile number you want to.

24. What will happen if the gift receiver has Kyin Kyin Nar Nar Pack and existing members?

If the gift receiver has Kyin Kyi Nar Nar Pack, existing members will get 500MB automatically at the time of receiving Gift Kyin Kyin Nar Nar Pack.

25. How can I check my members?

You can check your members in Member Management Section. Enter MPT4U, select KYIN KYIN NAR NAR Packs and choose Member Management Section to check/manage your members.

26. How is the validity of member’s received KYIN KYIN NAR NAR Pack data?

Member’s received KYIN KYIN NAR NAR Pack data will have the same validity as Owner’s KYIN KYIN NAR NAR Pack. If owner did multi purchasing and carried the same members, member’s received KYIN KYIN NAR NAR Pack validity will be extended the same as multi-purchased KYIN KYIN NAR NAR pack. If the owner changed his members to news, the removed member’s KYIN KYIN NAR NAR pack data will not be extended.

27. Can KYIN KYIN NAR NAR pack owner share balance or voice benefit additional to Data?

No. The KYIN KYIN NAR NAR Pack owner can share only KYIN KYIN NAR NAR Pack Data to his/her members.

28. Can KYIN KYIN NAR NAR Pack owner share bonus data?

No. KYIN KYIN NAR NAR Pack Owner cannot share bonus data. KYIN KYIN NAR NAR Pack owner can only share KYIN KYIN NAR NAR Pack Data.

29. Can KYIN KYIN NAR NAR Pack owner transfer other package data?

Yes. KYIN KYIN NAR NAR Pack owner can transfer Data Carry Plus Pack Data to members. But, can transfer only KYIN KYIN NAR NAR Data or Data Carry Plus Data at one time. Cannot transfer mixed data (e.g. Cannot transfer 200MB from KYIN KYIN NAR NAR Data and 300MB from Data Carry Plus Data for 500MB Transaction. Need to transfer two times for separate 200MB KYIN KYIN NAR NAR Data and 300MB Data Carry Plus Data.)

30. How can I transfer my KYIN KYIN NAR NAR Pack data to only one member?

You can add the member you want to transfer and share the data manually. You can transfer maximum 500MB and 5 times per day. Enter MPT4U, select KYIN KYIN NAR NAR Packs and choose Data Transfer Section where you can pick up the data amount and member’s number you want to share.

31. How can I use my MPT Club points?

With MPT Club points, you can redeem specially designed MPT services or special coupon at MPT partner shops.

32. If I gifted a KYIN KYIN NAR NAR Pack to my friend, who could get Hti Pauk chance?

If you gifted KYIN KYIN NAR NAR Pack to your friend, your friend could get Hti Pauk chance.

33. How can I use KYIN KYIN NAR NAR Pack data?

KYIN KYIN NAR NAR Pack data can be used for all standard data usage.

34. Can I share KYIN KYIN NAR NAR Pack data to non-members?

No. you can share your KYIN KYIN NAR NAR Pack data to your members only.

35. Can member get the same KYIN KYIN NAR NAR Pack validity as Owner?

Yes. The member’s received KYIN KYIN NAR NAR Pack data will have the same validity as Owner’s KYIN KYIN NAR NAR Pack.

36. What is the difference benefit owner and members of KYIN KYIN NAR NAR Pack?

  • Owner who purchased KYIN KYIN NAR NAR pack will get Data, on-net voice minutes & SMS and MPT club points. Moreover, owner has right to add eligible number of members as per type of KYIN KYIN NAR NAR pack.
  • Member can be received 500MB Data from owner after adding as member & can also get additional data transfer if owner decide to transfer data more.

37. How can I check my transferred data history to my members?

You can check your transferred data history in MPT4U Application. Enter MPT4U, select KYIN KYIN NAR NAR Packs and choose Data Transfer Section, Press the “History Check” button and you can see the transferred data list based on date and time.

38. How can I feel the full feature of Kyin Kyin Nar Nar Pack?

To feel full feature of Kyin Kyin Nar Nar Pack, you need to use the latest version of MPT4U.

39. What is the promotion period?

  • This promotion will start from 22nd January, 2022 to until further notice.

Advance Payment Promotion - Dome Pyan

Dome Pyan Advance Payment Promotion (5% for 6months and 10% for 12months)

1. . What is Advance payment promotion for Dome Pyan Home Fiber Internet? Who is applicable for this promotion?

Existing Dome Pyan Home Fiber Internet customers (already paid 1st MRC and normal MRC is issued) can enjoy 5% discount for 6month advance payment (or) 10% discount for 12month advance payment.

Applicable for Dome Pyan Home Fiber Internet Subscribers who are using Normal Tariff [Class A 100Mbps, Class B 50Mbps, Class C 25Mbps and Class D 15Mbps].
For more details: https://www.mpt.com.mm/en/advance-payment-promotion/

2. Where can enjoy this promotion?

All FTTH available townships.

3. How can make payment for FTTH Advance?

Customers can make payment at all existing MPT FTTH channels.

For details https://bit.ly/3DV6Nlr

4. Is there any timeline to make payment?

Customer should make payment as least 3 working days ahead before the end of month.

5. If customer request to terminate the internet service during advance payment period, can get refund money?

MPT will not refund any advance payment for any reason including early termination by Customer within Discount Period.

6. When can customer extends the advance payment promotion?

Customer can extend the advance payment as least 3 working days ahead before the end of the final month of such Discount Period. Customer can make advance payment with next 1st month invoice.

7. Within the Discount Period, can customer make a service change request including bandwidth upgrading or downgrading, or relocation or temporary suspension?

During Discount Period, Customer can’t downgrade tariff, but customer can upgrade by paying additional fee, but discount will not be applied to the upgrade tariff. Customer can apply temporary termination as per current policy and Discount period will be postponed. Relocation can be accepted if the new location is feasible.

faqs data

Frequently Asked Questions

Night Safety Pack

1. What are Night Safety Data Packs and how can I buy those packs?

Night Safety Data Packs are the special data packages which can be used for standard data between 11PM (23:00:00) and 7AM (6:59:59).Night Safety Data Packs are as follow:

Price(Incl.Tax)ChannelData Volume(MB)Speed ControlValidityDirect USSD
199KsUSSD80 MBNormal Speed1 day*233*1#
499Ks220 MB3 days*233*2#
799Ks360 MB7 days*233*3#
199Ks80 MBMax1.5Mbps1 day*233*4#
499Ks220 MB3 days*233*5#
799Ks360 MB7 days*233*6#
199KsMPT4U83 MBNormal Speed1 dayNone
499Ks225 MB3 days
799Ks365 MB7 days
199Ks83 MBMax 1.5Mbps1 day
499Ks225 MB3 days
799Ks365 MB7 days

If user has active Night Safety Data Pack with 1.5 Mbps speed throttling and use Data between 11PM to 7AM, it will be deducted from Night Safety Data Quota & Speed Throttling will be applied.

If user want to use Night Safety Data Pack with 1.5 Mbps speed throttling, please use

*233*4# (199Ks/100MB/1day with 1.5Mbps speed throttling) for 1 Day,

*233*5# (499Ks/255MB/3days with 1.5Mbps speed throttling) for 3 Days, and

*233*6# (799Ks/415MB/7days with 1.5Mbps speed throttling) for 7 Days.

 

 

2. Are the prices tax inclusive?

Yes, pack prices include 15% commercial tax.

3. Who can subscribe Night Safety Data Packs?

GSM/WCDMA users (Postpaid and Prepaid Swe Thahar/ Shal Pyaw/ Shwe Zagar) can subscribe Data Packs. CDMA, Base Tariff users and non-active users are not eligible to subscribe.

4. How can I check Night Safety Data Packs balance?

Users can check their Night Safety Data Packs by dialing *224#.

5. How many Night Safety Data Packs can I subscribe?

Multi-subscription is allowed, and the data quota and validity of Data allowances will be merged
within the package validity period.

6. What is the validity of Night Safety Data Packs?

Validity of package is depending on each ones (1 day, 3 days or 7 days), and Night Safety Data pack does not provide Data carry over function.

7. If I subscribe both Night Safety Data packs with “speed throttling” and without “speed throttling”, How to be handled “speed throttling”?

In case customer purchases mix of Night Safety Data packs with “speed throttling” and without “speed throttling”, speed throttling function will be applied as Latest purchased pack condition.

For example, if customer buy Night safety data pack without “speed throttling” and after that, customer buy again Night safety data pack with “speed throttling”, it will be merged data quota and extended to the longest validity with speed “speed throttling” condition.

8. If customer purchase again different validity period and data quota package before consuming current package that was with different validity period and data quota, how will merge the data quota and validity?

>>Within the validity period, current remaining data quota will be merged with new data quota.

>>Validity period will be extend the longest validity.

For example; If Customer purchase again 1 day Night Safety Pack 83 MB/199Ks at 6 AM before consuming 3 days Night Safety Data Pack (remaining 75 MB & one hour left for finishing the pack), Data quota will merge (83+75) MB = 158 MB and validity will be 1 day as longer validity (1 hour remaining  for old pack < 1 day(24 hours) for new purchasing pack).

9. How about the purchasing life cycle for Night Safety Data Pack?

This is based on 24 hours life cycle. >>For example; If customer purchase the one day package at 7 am today, package validity is till 6:59:59 AM next day even package can use from 11:00 PM to 7 AM.
>>For example; If customer purchase the one day package at 11 am today, package validity is till 10:59:59: AM next day, even package can use from 11:00 PM to 7 AM.
>>For example; If customer purchase the one day package at 6am today, package validity is till 5:59:59 AM next day, even package can use from 11:00 PM to 7 AM.

10. If I have active Night Safety Data Pack (with 1.5 Mbps speed throttling) but this data quota is fully consumed, How will data consumption and data throttling function be handled?

It will be deducted from other active Data Pack or main balance without 1.5 Mbps speed throttling. If you would like to continue to use 1.5 Mbps speed throttling function, you must purchase Night Safety Data Pack with 1.5 Mbps speed throttling again.

11. Can I gift Night Safety Data Packs to others?

You can gift Night Safety Data Packs to others. Dial *233# or *106*5#, choose Night Safety Data Packs you want to share and choose option 2.’Gift’, enter mobile number you want to.

12. What is the promotion period?

The promotion period is from 22nd January 2022 to until further notice.

Night Time Pack

1. What are Night Time Data Packs and how can I buy?

Night Time Data Packs is the types of internet packages which can be used standard data from 11PM to 7AM daily.

Price (Tax Incl)VolumeValidityDirect USSD
169Ks60MB1*237*1#
899Ks370MB7*237*2#
3499Ks1500MB30*237*3#

2. Who can subscribe Night Time Data Pack?

MPT GSM/WCDMA (Swe, Shal, Shwe) Prepaid/postpaid users can subscribe Night Time Data Pack.

3. How many Night Time Data Pack can I subscribe?

Multi-subscription is allowed, and validity of data allowances will not be merged.

4. Is price inclusive Tax?

Yes, the price is Tax inclusive.

5. What is the promotion period?

The promotion period is from 22nd January 2022 to until further notice.

Causal Pack Promo

1. What is Causal pack promo ?

Causal pack promo is the types of using internet packages that can be used for Data.

2. How many Causal pack promo does MPT offer?

MPT offers [3] types of Causal pack promo are as follow:

Price (Tax Incl)VolumeValidityDirect USSDUSSD
199Ks75MB2 Days*3001#*3333#
949Ks400MB7 Days*3002#
2,699Ks1200MB30 Days*3003#

3. Who can buy Causal pack promo?

Causal pack promo packages are available for MPT GSM/WCDMA Shwe Zagar, Swe Thahar and Shal Pyaw users only (Prepaid/Postpaid).

4. I bought one Causal pack promo. Then, I bought another Causal pack promo before the previous social pack promo expired. Are the validity and data volume of these two packs merge? What will it happen?

The validity and data allowances of these two packs will not merged. Each pack will be expired with its validity and amount.

5. How many Causal pack promo can I subscribe?

Multi subscription is allowed.

6. What is the priority, if I buy Daily Data Pack /Causal pack promo and Data Carry Pack?

It will be consumed according to below priority:

  • Daily Data Pack
  • Causal pack promo
  • Data Carry Pack (Data Carry Plus)

Daily Data Pack

1. What are Daily Data Packs and how can I buy?

Daily Data Pack is the type of data pack which can be used for data.

Price (Tax Incl)VolumeValidityDirect USSD
299Ks80MB1 Day*2001#

2. Who can subscribe Daily Data Pack?

MPT GSM/WCDMA (Swe, Shal, Shwe) users can subscribe Daily Data Pack.

3. How many daily data pack can I subscribe?

Multi-subscription is allowed.

4. Is price inclusive Tax?

Yes, the price is Tax inclusive.

Htaw B x 7 Times

1) What is 7X Htaw B?

To show gratitude of MPT loyal customers who are supporting MPT and KSGM for the 7th year in a row, MPT launches 7X Htaw B promotion. Customers can enlarge their main balance 7 times and enjoy 7X Htaw B Balance flexibility with special rates.

DataMPT-MPT VoiceMPT-MPT SMS
14.6 Ks/MB44.4 Ks/min20 Ks/SMS

You can enjoy as per below denomination:

Detail7X Htaw B Validity
1,111Ks Main Balance = 7,777Ks 7X Htaw B Balance15 Days
2,222Ks Main Balance = 15,554Ks 7X Htaw B Balance30 Days
5,555Ks Main Balance = 38,885Ks 7X Htaw B Balance60 Days

2) Who can buy 7X Htaw B Balance?

All MPT prepaid customers in Swe Thahar, Shal Pyaw and Shwe Zagar plan can buy 7X Htaw B Balance.

3) How can I buy 7X Htaw B balance?

You have multiple options as follows;

7X Htaw B Balance7X Htaw B ValiditySubscriptionBalance Check
SMSDirect USSDCommon USSD
1,111 Ks Main Balance = 7,777 Ks 7X Htaw B Balance15 daysSend 1111 to 1332*7001#*700#*224#
2,222 Ks Main Balance = 15,554 Ks 7X Htaw B Balance30 daysSend 2222 to 1332*7002#
5,555 Ks Main Balance = 38,885 Ks 7X Htaw B Balance60 daysSend 5555 to 1332*7005#

4) For which services 7X Htaw B balance is used for?

7X Htaw B balance is used flexibility for MPT-MPT Voice & SMS and also for Pay As You Go data with special rates.

5) What are the charging rates?

Pay As You Go Data will get charged at 14.6 Ks/MB with 200KB rounding on 7X Htaw B balance.

MPT-MPT Voice will get charged at 44.4 Ks/min with 20sec charging on 7X Htaw B balance.

MPT-MPT SMS will get charged at 20 Ks/SMS on 7X Htaw B balance.

(All rates are tax inclusive)

6) I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

Your main balance was enlarged to 7X Htaw B balance. While you are using on-net call, on-net SMS or Pay As You Go data, your 7X Htaw B balance will be deducted first.

7) What will happen if I make Off-net Call (or) send off-net SMS (or) buy packages and other VAS while I have active 7X Htaw B Balance?

It will be charged according to user’s existing Price Plan and deducted from main balance.

8) What will happen if my 7X Htaw B Balance ends up?

  • It will go as normal charging rate (according to users’ Price Plan) and will be deducted from main Balance or Package if users have.
  • Please keep on buying 7X Htaw B so that you can always enjoy with affordable rates.

9) How many Minutes or SMS or MB can I use with my 7X Htaw B balance?

With 7,777 Ks 7X Htaw B Balance (converted from 1,111 Ks main balance)

  • up to 532 MB of data (or)
  • up to 175 minutes MPT to MPT call (or)
  • up to 388 MPT-MPT SMS

The balance can be used flexibly for Data, On-net calls/ SMS. For example,

455MB Data + 20mins MPT-MPT call + 12 SMS = 7,777Ks

10) If I have active both 5X Htaw B and 7X Htaw B balances, which pack will be charged first?

5X Htaw B balance will be charged first.

11) I got (1) chance to play in Hti Tine Htaw (Htaw B Hti Pauk) game when I buy 5X Htaw B. Will I get (1) chance if I buy 7X Htaw B too?

Yes. You can enjoy up to 100 times of Htaw B balance through “Htaw B Hti Pauk chance” by buying any Htaw B pack in any channel. Htaw B balance through “Htaw B Hti Pauk (Hti Tine Htaw)” can be used with special rates of Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.

12) Can I convert balance all the time/ or only one time?

As many times as you want within promotion period. The Balance will be merged and validity will be updated to longest period.

13) Can I buy data packs/voice packs with 7X Htaw B Balance?

7X Htaw B Balance cannot be used to buy for data packs, voice packs and other packages.

14) Can I transfer 7X Htaw B Balance to other users?

No, 7X Htaw B Balance is non-transferable & non-refundable.

15) Can I gift 7X Htaw B to others?

You can gift 7X Htaw B to others. Just through via MPT4U (or) dial *700#, choose pack you want to share and choose option 2.’Gift’, enter mobile number you want to.

Htaw B 5X

1.What is Htaw B ?

Htaw B is a promotion that MPT customers can convert their main balance 5 times and enjoy Htaw B Balance with MPT-MPT Voice @32.5Ks, Data @10.7Ks and [email protected]

You can enjoy as per below denomination:

DetailHtaw B Validity
1,000 Main Balance = 5,000 Ks Htaw B  Balance15 Days
2,000 Main Balance = 10,000 Ks Htaw B  Balance30 Days
5,000 Main Balance = 25,000 Ks Htaw B Balance60 Days

2. Who can buy Htaw B Balance?

All MPT prepaid customers in Swe Thahar, Shal Pyaw and Shwe Zagar plan can buy  Htaw B Balance.

3. How can I buy my Htaw B balance?

  • You have multiple options, either USSD, SMS or you can do it via MPT 4U app
  • Dial *500# to choose the amount of balance you want to multiply 5 times or Dial *5001# to convert 1000 Ks to 5000 Ks, *5002# to convert 2000 Ks to 10000 Ks or *5005# to convert 5000 Ks into 25000 Ks.

  • You can also use SMS channel as per above table.
  • And also go to MPT 4U all, select pack purchase and just select the Htaw B product you want to purchase.

4. How long will I keep my Htaw B balance?

  • If you exchange 1000 Ks, you will get 5000 Ks for 15 days
  • If you exchange 2000 Ks, you will get 10000 Ks for 30 days
  • If you exchange 5000 Ks, you will get 25000 Ks for 60 days
  • You don’t lose you  Htaw B balance if you keep exchanging balance, you can extend the validity for as long as you want, as long as you can keep exchanging balance.

5. For which services my Htaw B balance is available for?

  •  Htaw B balance is available for on net Voice and SMS and also for PAYG data.

6. What are the charging rates?

  • MPT-MPT Voice will get charged at 32.5 Ks /min with 20sec charging on your Htaw B balance
  • MPT-MPT SMS will get charged at 20 Ks/SMS on your Htaw B balance
  • PAYG Data will get charged at 10.7 Ks/MB with 200KB rounding on your Htaw B balance (All rates are tax inclusive)

7. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

  • Your main balance was exchanged to  Htaw B balance. You can check your remaining New Htaw B balance by dialing *224#. While you are using on-net call, on-net SMS, or PAYG data, your New Htaw B balance will be deducted first.

8. What will happen if I make Off-net Call(or) send off-net SMS (or) buy packages and other VAS while I have active Htaw B Balance?

  • It will be charged according to user’s existing Price Plan and deducted from main balance.

9. What will happen if my Htaw B Balance ends up?

  • It will goes as normal charging rate (according to users’ Price Plan) and will be deducted from main Balance or Package if users have.
  • Please keep on buying  Htaw B so that you can always enjoy with affordable rate.

10. How many Minutes or SMS or MB can I use with my Htaw B balance?

  • With 5000Ks Htaw B Balance (converted from 1000Ks main balance)
    • up to 153 minutes MPT to MPT call (or)
    • up to 467 MB of data (or)
    • up to 250 MPT-MPT SMS

The balance can be used flexibly for MPT to MPT call, SMS and Data. For example, 22 min MPT-MPT call + 400 MB Data = 5000Ks Htaw B Balance.

11. What is the priority, if I have Data Carry Combo Pack/Social Pack/ Night Time Data Pack and have Htaw B Balance, which one gets consumed first?

  • It will be consumed according to below priority:-
  • Casual Pack Promo
  • Night Time Data Pack
  • Htaw B Balance
  • Data Carry Plus Pack

12. What is the priority, if I have A Kyite Pyaw Voice Pack/Daily Voice Pack/3Days Voice Pack and have Htaw B Balance, which one gets consumed first?

  • It will be consumed according to below priority
    • Daily Voice Pack
    • 3 Days Voice Pack
    • New Htaw B Balance
    • A Kyite Pyaw Voice Pack

13. Will I get Htaw B Hti Pauk (Hti Tine Htaw) chance if I buy Htaw B pack?

Yes. You can enjoy up to 100 times of Htaw B balance through “Htaw B Hti Pauk (Hti Tine Htaw) chance” by buying any Htaw B pack in any channel. Htaw B balance through “Htaw B Hti Pauk (Hti Tine Htaw)” can be used with special rates of Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.

14. Can I convert balance all the time/ or only one time?

As many times as you want within promotion period.

15. Can I buy data packs/voice packs with New Htaw B Balance?

Htaw B Balance cannot be used for data pack, voice pack and other packages.

16. Can I transfer Htaw B Balance to other users?

  • No,  Htaw B Balance is non-transferable & non-refundable.

17. Can I gift Htaw B to others?

  • You can gift  Htaw B to others. Dial *500# or *106*4#, choose  Htaw B you want to share and choose option 2.’Gift’, enter mobile number you want to.

Data Carry Plus

1. What are Regular Data Carry Plus?

Regular Data Carry Plus are the special data packages which can be use the data with carryover function (Package quota)– 30 Days validity. Also, can win up to 1000GB Lucky data bonus for any data streaming.

Pack Price (Tax inclusive)All Data VolumeMain data
Validity
Lucky DataLucky data
Validity
Direct USSDBalance Check
Direct USSDSMSCommon USSD
699Ks250MB

30 Days
[All Data Quota can be carried over during one week after data pack expired]

Can win Up to 1000GB!
7 Days
*777*1#Send DC1 to 1332

*777#

*224#

799Ks350MB*777*2#Send DC10 to 1332
999Ks470MB*777*3#Send DC2 to 1332
1,299Ks615MB*777*4#Send DC3 to 1332
1,799Ks860MB*777*5#Send DC4 to 1332
2,699Ks1290MB*777*6#Send DC5 to 1332
4,499Ks2160MB*777*7#Send DC6 to 1332
8,999Ks4330MB*777*8#Send DC7 to 1332
17,999Ks8660 MB*777*9#Send DC8 to 1332
26,999Ks13030 MB*777*0#Send DC9 to 1332

2. Are the prices tax inclusive?

Yes, pack prices include 15% commercial tax for internet data.

3. Who can subscribe Regular Data Carry Plus Packs?

MPT GSM/WCDMA prepaid and postpaid users (Swe Thahar/ Shal Pyaw/ Shwe Zagar) can subscribe Data Packs. CDMA, Base Tariff users and non-active users are not eligible to subscribe.

4. I bought Regular Data Carry Packs with 1299Ks. I did not get free Night Facebook service. Why?

We would suspend Free Night Facebook from Data Carry Plus Packs while social media services suspended at the current situation. However, users can get up to 1000GB lucky bonus data for any Data carry plus packs purchase.

5. Can I get Hti Pauk Chance by purchasing any Regular Data Carry Plus Pack?

Yes. You can get 1 time to play Hti Pauk chance in MPT4U and win data prizes by purchasing of Data Carry Plus Packs through any channels.

6. What will happen when I buy Regular Data Carry Plus pack on Friday?

You can enjoy up to 1000GB lucky bonus data instead of Happy Friday extra data (MBs) for any pack purchase on Friday.

7. How can I use lucky data?

You can use lucky data for All Data with 7 days validity.

8. How can I check Regular Data Carry Plus Packs balance?

Users can check their Data Carry Plus Packs & Data Bonus, Validity by dialing *224#.

9. How many Regular Data Carry Plus Packs can I subscribe?

Multi-subscription is allowed, and the package data quota and validity of Data allowances will be merged. Validity and quota of lucky data will also be merged each other.

10. What is the validity of Regular Data Carry Plus Packs?

      Validity of package is 30 days and carry over period is 7 days. The package data quota and validity of Data allowances will be merged. Lucky data can be used for 7 days validity & data quota will also be merged.

11. What happens to my unused data during carry over period?

During carry over period (after the period of data pack expired- 7 Days), users will not be able to use their remaining package data allowance. Unused package data will be added to new pack if users purchased new Data Carry Plus Pack within carry over period. Validity and quota of lucky data will also be merged.

12. Can I gift Regular Data Carry Plus packs to others?

You can gift Regular Data Carry Plus packs to others. MPT4U App or Dial *777# or *106*2#, choose packs you want to share and choose option 2.’Gift’, enter mobile number you want to.

All in One HtawB 10X - Regular

1. What is All in one Htaw B 10X?

Customers can enlarge their main balance 10 times that can be used flexibly for Data, Any local mobile phone calls, Any-net SMS with special HtawB 10 X rates and also enjoy Unlimited MPT-MPT SMS during the pack validity period.

Data21.9 Ks per MB
Any-net Voice132 Ks per minute
Any-net SMS66 Ks per SMS
MPT-MPT SMS0Ks (Unlimited)

You can enjoy as per below denomination:

Detail10X Htaw B Validity
3,000Ks Main Balance = 30,000Ks 10X Htaw B Balance

15 Days

5,000Ks Main Balance = 50,000Ks 10X Htaw B Balance30 Days
10,000Ks Main Balance = 100,000Ks 10X Htaw B Balance90 Days

2. Who can buy 10X Htaw B Balance?

All MPT prepaid customers in Swe Thahar,Shal Pyaw and Shwe Zagar plan can buy 10X Htaw B Balance.

3. How can I buy 10X Htaw B balance?

You have multiple options as per following

10x Htaw B balance10X Htaw B ValiditySubscriptionBalance Check
SMSDirect USSDCommon USSDOthers
3,000Ks Main Balance = 30,000Ks 10X Htaw B Balance15DaysSend 30000 to 1332*5010*1*1#*5010#

USSD Menu (*106#), MPT4U App, MPT Pay App, Web SC, DMS, CRM, SDP channels

*224#
5,000Ks Main Balance = 50,000Ks 10X Htaw B Balance30DaysSend 50000 to 1332*5010*2*1#
10,000Ks Main Balance = 100,000Ks 10X Htaw B Balance90DaysSend 100000 to 1332*5010*3*1#

4. For which services 10X Htaw B balance is used for?

10X Htaw B balance is used flexibility for Any-net Voice, Any-net SMS & also for Pay As You Go data with special rates. Users can send Unlimited MPT-MPT SMS at ZERO Cost

5. What are the charging rates?

Pay As You Go Data will get charged at 21.9 Ks/MB with 1MB rounding on 10X Htaw B balance.

Any local mobile phone call will get charged at 132 Ks/min with 30sec charging on 10X Htaw B balance.

Any net SMS will get charged at 66 Ks/SMS on 10X Htaw B balance.

Free Unlimited MPT-MPT SMS can be enjoyed

(All rates are tax inclusive).

6. I exchanged the balance. I expected that my balance will increase. But my balance has just deducted. Why?

Your main balance was enlarged to 10X Htaw B balance. While you are using Any-net call, Any-net SMS or Pay As You Go data, your 10X Htaw B balance will be deducted first. If active 10X Htaw B Balance users make purchasing package & other services, it will be charged from according to user’s existing Tariff Price Plan and deducted from main balance.

7.What will happen if my 10X Htaw B Balance ends up?

It will go as normal charging rate (according to users’ Price Plan) and will be deducted from main Balance or Package if users have.
Please keep on buying 10X Htaw B so that you can always enjoy with affordable rates.

8. If I have active 5X Htaw B, 7X Htaw B, 10X balances, which pack will be charged first for data & MPT-MPT call?

5X Htaw B balance will be charged first. Then follow by 7X & 10X balance.

9. How many Minutes or SMS or MB can I use with my 10X Htaw B balance?

With 30,000 Ks 10X Htaw B Balance (converted from 3,000 Ks main balance)

  • up to 1369 MB of data (or)
  • up to 227 minutes MPT to Any-net call (or)
  • up to 454 Any-net SMS
  • Unlimited MPT-MPT SMS

The balance can be used flexibly for Data, Any-net calls, Any-net SMS & Unlimited On-net SMS. For example,

1GB Data + 45mins Any-net call + 24 Any-net SMS + Unlimited On-net SMS = 30,000Ks.

10. I got (1) chance to play in Hti Tine Htaw (Htaw B Hti Pauk) game when I buy 5X Htaw B. Will I get (1) chance if I buy 10X Htaw B too?

Yes. You can win up to 100 times of Htaw B balance through “Htaw B Hti Pauk chance” by buying any Regular Htaw B pack in any channel. Htaw B balance through “Htaw B Hti Pauk (Hti Tine Htaw)” can be used with special rates of Data 10.7Ks/MB, MPT-MPT calls 32.5Ks/min, MPT-MPT SMS 20Ks.

11. Can I convert balance all the time/ or only one time?

As many times as you want within promotion period. The Balance will be merged, and validity will be updated to longest period.

12. Can I buy data packs/voice packs with 10X Htaw B Balance?

No, 10X Htaw B Balance cannot be used to buy for data packs, voice packs and other packages.

13. Can I transfer 10X Htaw B Balance to other users?

No, 10X Htaw B Balance is non-transferable & non-refundable.

14. Does carry over function include or not?

No, carry over function is not included. Cannot carry remaining balance after pack expiry.

15. Can I gift 10X Htaw B to others?

Yes, you can gift 10X Htaw B to others. Just through via MPT4U (or) dial *5010#, choose pack you want to share and choose option 2.’Gift’, enter mobile number you want to.

faqs voice

Frequently Asked Questions

Kyite Yar Khaw Pack

1. What are Kyite Yar Khaw Packages?

Kyite Yar Khaw Packages are voice package to talk more family, beloved ones, and friends with affordable price, and can make MPT to any local calls through MPT voice packs. (Exclude special / premium / call center / VAS related numbers)

Product Name

Price

(Inclusive Tax)

MinutesValidity (days)BenefitsSubscription Channels
7 days Kyite Yar Khaw Pack497 MMK38 minutes7 days

 

Carry over function [can carry over any-net voice minutes within 7 days after expiry]

 

 

*997# (or) MPT4U App (or) MPT Pay

15 days Kyite Yar Khaw package997 MMK77 minutes15 days
30 days Kyite Yar Khaw package1997 MMK155 minutes30 days

2. Who can subscribe Kyite Yar Khaw Packs?

All MPT GSM/WCDMA prepaid and postpaid users (Swe Thahar/ Shal Pyaw/ Shwe Zagar) and Base Tariff users can subscribe to Kyite Yar Khaw Packs. CDMA, and non-active users are not eligible to subscribe. (Exclude special / premium / call center / VAS related numbers)

3. How can I buy Kyite Yar Khaw packs?

Dial *997# or MPT4U App or MPT Money. Can be subscribed from nearest agents too.

4. Are the prices tax inclusive?

Yes, pack prices include 5% commercial tax.

5. How can I check balance of Kyite Yar Khaw packs?

You can check voice minutes & validity of Kyite Yar Khaw Packs by dialing *224# or in MPT4U also.

6. How many Kyite Yar Khaw packs can I subscribe?

You can buy as many packs as you want. Multi-subscription is allowed; main voice minutes will be merged, and validity can be used to the longest pack. Validity and voice minutes of Kyite Yar Khaw can be merged with each other within carry over period (7 days after expiry).

7. What is the validity of Kyite Yar Khaw packs carry over period?

In Kyite Yar Khaw packs, all packs are included 7 days carry over periods.

8. What happens to my unused minutes during carry over period?

During carry over period (7 days after expiry of voice packs), users will not be able to use their remaining voice minutes. Unused voice minutes will be added to new voice pack if users purchased new Kyite Yar Khaw Pack within carry over period. Validity and voice minute quota of Kyite Yar Khaw will also be merged with each other within carry over period (7 days after expiry).

9. Can I get Hti Pauk Chance by purchasing any Kyite Yar Khaw Pack?

Yes. You can get 1 time to play Hti Pauk chance in MPT4U by purchasing of Kyite Yar Khaw Packs through any channels.

10. Can I gift Kyite Yar Khaw packs to others?

You can gift Kyite Yar Khaw packs to others. Dial *997#, choose packs you want to share and choose option 2.’Gift’, enter mobile number you want to give gift.

A Kyite Pyaw Plus Pack

1.What is A Kyite Pyaw + Voice Pack?

A Kyite Pyaw+ Voice Pack is the latest offer for MPT customers. Customers can buy A Kyite Pyaw+ Voice Pack by dialing *600# and making the choice for the pack of desire.

Product NamePrice (Incl. Tax)SpecificationsUsage TypesValidityCommon USSDDirect USSD

7 Days

A Kyite Pyaw 

850  Kyats132 MinsOn-net calls (Including MPT landline phones)7 Days

*600#

 

*600*3#
30 Days A Kyite Pyaw1,500 Kyats234 MinsOn-net calls (Including MPT landline phones)30 Days

*600#

 

*600*2#
90 Days A Kyite Pyaw3,900 Kyats619 MinsOn-net calls (Including MPT landline phones)90 Days

*600#

 

*600*1#

2. Who can subscribe A Kyite Pyaw+ Voice Pack?

All MPT GSM/WCDMA users can subscribe A Kyite Pyaw+ Voice Pack.

3. Can I make off-net calls to other operators with this pack?

No. You can only make MPT to MPT on-net calls with this pack.

4. What are the validity of A Kyite Pyaw+ Voice Pack?

The validity of A Kyite Pyaw+ Voice pack are 7 Days, 30 Days and 90 Days.

5. I’ve bought both 399 Kyats Voice pack and A Kyite Pyaw+ Voice pack. Which one will be consumed first?

399 Kyats Voice Pack will be consumed first since it has a shorter validity (only one day). Once it’s consumed, balance will be deducted from A Kyite Pyaw+ Voice Pack.

6. How many times can I buy A Kyite Pyaw+ Voice pack?

A Kyite Pyaw+ Voice pack can be bought any number of times.

7. What happens if I buy new A Kyite Pyaw+ voice pack when I still have old A Kyite Pyaw+ voice pack?

Individual allowance does not merge, each pack will expire on its own expiry period.

faqs general

Frequently Asked Questions

Sim Registration and Activation

1. What is SIM Registration?

SIM card registration is a required process during the purchase of SIM cards from telecommunications operators.

2. When do you we need to do SIM Registration?

This is a requirement from the government (PTD: Post & Telecommunications Department) and MPT will comply with the instruction from the government. Customers are required to register their SIM Cards with their Name after purchase the SIM.

3. Why must we register our Numbers?

According to a government instruction, all SIM cards are required to be registered.

4. What Information and documentation do I need to make registration?

Customer’s Name, and original and copy of national registration card (passport for foreigners) which was issued by Myanmar Nationality Law.

5. Will my information be kept safe?

Yes, all of the information received by the operators is safe as there will be no other use except for the purpose of registration.

6. Do I need to register under contracted sale from MPT in the past?

If current user is the different from the name mentioned in the contract the holder of SIM is required to register.

7. Can I register Multiple cards?

As per the announcement from Post & Telecommunication Department, starting 1st April 2019, 2 MPT SIM per NRC  can be registered.

8. How can we check our registered SIM Cards with my name?

Customer can check dialing * 601 # and if customer’s SIM registration information is not correct, Customers can update the information at MPT 4U Application or care.mpt.com.mm or visit MPT Own Shop in their respective township to get help with SIM registration.

9. What will happen if have not registered the SIM?

MPT services cannot be used without registration.

10. How many MPT Own Shop, Branded Shop and POS?

89 MPT Own Shop, 218 MPT Branded Shop and nearly 100,000 POS nationwide.

11. Will customers be charged for data connection used to download MPT4U Application?

It’s free for downloading MPT 4U Application by dialing *4040#. Downloading MPT 4U Application at Apple store / Google Play store would be charged.

12. Can customer check by calling 106? Will 106 disclose registered customers’ particulars?

Customer can check if the SIM was registered correctly or not by calling 106. . In case operator of 106 will ask customer to tell information such as name and/or NRC ID to verify.

13. Can customer amend the registered particulars through 106?

Customers can not amend the registered information through via 106.

14. Where customer can amend the SIM Registration?

Customers can visit to MPT own shop in your township to get support regarding SIM registration and also visit MPT’s customer self-care website (care.mpt.com.mm) or MPT4U for update information.

15. What is USSD for SIM Registration?

USSD is the fastest way to check SIM Registration information for MPT Customers.

16. How is it work?

Customer can check * 601 # for SIM Registration. The function is currently available. Customer will receive a confirmation message (SMS) first and then receive an SMS again immediately. In the message, you will be able to check whether their MPT SIMs have been registered with their NRC (National ID) and if the information does not match, you can access the information through SMS link.

17. How we can know SIM Registration is finish or not?

Calling to *601# will then show whether the SIM card is registered on the user’s phone’s screen. If you are not yet registered with your name, you will need to re-register with your information correctly. You can check at MPT 4U or Self-Care webpage at https://care.mpt.com.mm/ and MPT Own shop.

18. Is there a cost?

There are no charges.

19. Who can use it?

All MPT Customer can dial *601#, except those customers using CDMA.

20. If Sim registration haven’t done within deadline, 30 th April, what will happen?

After April 30th 2020, SIM cards which are not properly registered using a legal name and proper identification such as NRC Number for Myanmar Citizens or Passport for Foreigners, as well as for customers who have more than 2 SIM cards registered under the same identity, these SIM cards will be moved to “One-Way Block Stage” where outgoing calls, SMS, Data and all chargeable services are blocked except to contact 106 Call Center.

21. Even after One Way blocked, can we register our SIM cards?

Even after a SIM card has entered the “One Way Block Stage”, customers still have a chance to re-activate it by updating the SIM registration with accurate information using MPT4U App (or) MPT’s customer selfcare website (care.mpt.com.mm) (or) call USSD *601#  before 30th June 2020. However, if a SIM card is not properly updated during these 2 months (May and June) , it will be terminated. (Data Channel required for online sim registration)

22. After One Way blocked, If SIM card updating haven’t done yet, what will continue happen?

If you haven’t registered your sim card properly after One Way Blocked, it will be terminated by the end of June, 2020.

23. How can we know my NRC ID had been used by others?

Customers can visit and get support at the nearest MPT Own shop & office with the help of MPT’s staff. (need to bring your NRC original)

24. : If someone registered sim cards with my NRC ID , how will you manage more than two Sim cards with the same NRC ID ? (Or) More than two Sim cards won’t be allowed to register ?

As per the announcement from Posts & Telecommunications Department, only two (2) SIM cards for each operator registered under the same identity (NRC) can be registered. Customers can visit and get support at the nearest MPT Own shop & office with the help of MPT’s staff. (need to bring your NRC original)

Sim Activation

1. What steps need to make for activation?

Making First Recharge 20,001 Ks is only one step to make SIM activation.

2. If First Recharge top-up amount is below 20,001 Ks, what will happen?

Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.

Getting Started

1. How much does it cost for new MPT SIM Card?

You can buy a new MPT SIM Card with 1,500 Kyats at MPT own shops.

2. What is First Recharge – New SIM Activation?

You need to make first recharge at least 20,001 Ks for SIM activation. If you make first recharge 21,000 Ks and above top-up amounts, you can get 1,000 Ks bonus balance.

Top-up Amount [MMK]First time SIM Activation fees [MMK]Main Balance (MMK)Main Balance Validity (days)Bonus Balance (MMK)Bonus Validity (days)Remark
20,001 – 20,99920,0001-9993650-Bonus Balance (Ks) can be used for Voice Anynet PAYG SMS Anynet PAYG Data PAYG
21,000 - above20,0001,000 - above365100060

3. Who can receive First Recharge Bonus?

Every MPT GSM/WCDMA (Prepaid) users who make first recharge 21,000 Ks and above top-up amounts will receive First Recharge Bonus.

4. Is there First Recharge Bonus?

Yes, there is 1,000 Ks First Recharge Bonus with 60 days validity for 21,000 Ks and above top-up amount.

5. How can I use bonus balance?

Bonus balance can be used for Anynet Voice and SMS PAYG and Data PAYG.

6. What steps need to make for activation?

Making First Recharge 20,001 Ks is only one step to make SIM activation.

7. What is the validity of bonus balance?

Validity of bonus balance is 60 days from the date of First Recharge.

8. If First Recharge top-up amount is below 20,001 Ks, what will happen?

Below 20,001 Ks top-up will be unsuccessful. Unsuccessful notification will be received.

Shal Pyaw

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What is “Shal Pyaw” Plan?

MPT users can connect with each other at the lowest call rate 15Ks/Min.

– Voice call to MPT numbers: 15 Ks/Min

– Voice call to other numbers: 27 Ks/Min

– Data (Internet): 8 Ks/MB

– SMS: 15 Ks/SMS

2. How can I subscribe to “Shal Pyaw” Plan?

• Dial *234*3# to subscribe. Subscription to “Shal Pyaw” Plan is completely free.

3. Who can subscribe to “Shal Pyaw” Plan?

• Active MPT GSM/WCDMA user can subscribe to “Shal Pyaw”.

4. Can I purchase Internet Packages on “Shal Pyaw” Plan?

• Yes.
• MPT Data Packages are available on “Shal Pyaw” Plan also.
• Customer can enjoy data service from the lowest 1Ks/MB at MPT’s variety of Data Packages.

5. I don’t want to be charged higher data rate. What can I do?

MPT users can connect with each other at the lowest call rate 15Ks/Min.
– Voice call to MPT numbers: 15 Ks/Min
– Voice call to other numbers: 27 Ks/Min
– Data (Internet): 8 Ks/MB
– SMS: 15 Ks/SMS

6. Can I enjoy Happy Friday’s Free Data Benefit on “Shal Pyaw” Plan?

• Yes.
• Current promotion benefit (Happy Friday, etc) & current Value Added Services (Balance Transfer, Yuu Htar, CRBT, etc) remain the same on “Shal Pyaw” Plan.

7. I have Data Package Quota in my current plan. If I switch to “Shal Pyaw”, what will happen?

• You can carry over your Data Package Quota to “Shal Pyaw”.
• Moving to “Shal Pyaw” will not effect on your data packages.

8. I am a Post-paid user, can I subscribe to “Shal Pyaw” Plan?

• Yes. Please dial *235*3# to subscribe.

9. Is there any restriction to switch to “Shal Pyaw” Plan?

• All active MPT GSM/WCDMA user can switch to “Shal Pyaw” Plan.
• But subscription is allowed maximum 1 time per one calendar day.

10. I am a Base Tariff user. Can I subscribe to “Shal Phyaw” Plan directly?

• Yes. Just dial *235*3# to subscribe to “Shal Phyaw” Plan.

11. I am on Base Tariff .Can I purchase Data Packages?

• Base tariff users cannot purchase Data Packages. Please switch to Swe Thahar or Shal Pyaw Plan or Shwe Zagar first and purchase Data Packages.

12. I am a CDMA user. Can I subscribe to “Shal Phyaw” Plan?

• No. CDMA users cannot subscribe to “Shal phyaw” Plan.

13. I activate new SIM card, which plan will be with me?

• “SweThahar” Plan is the default plan for new SIMs. But you can easily switch to “Shal Pyaw” by dialing *234*3#.

14. I cannot switch to “Shal Pyaw” Plan. Why?

• Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
• If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.

15. How can I check my Plan/Tariff?

• Dial *224# or Send BAL to 1331.

16. Can I change the tariff back to SweThahar after subscribing to “Shal Phyaw” Plan?

• Yes.
• To switch to Swe Thahar – please dial *234*2#.
• But please note that subscription/plan switching is allowed maximum 1 time per one calendar day.

17. I am on Shal Pyaw Plan.When I made a call to MPT number for 5 seconds, 15 seconds was charged. Why?

Starting from 13th Dec 2017, all local calls except for Base Tariff will be charged at every 15 seconds.

For Example: – MPT to MPT Call
–  0 – 15 Sec    : 3.75 Kyats (Excluding tax)
–  16 – 30 Sec  : 7.50 Kyats (Excluding tax)
–  31 – 45 Sec  : 11.25 Kyats (Excluding tax)
–  46 – 60 Sec  : 15 Kyats (Excluding tax)

Swe Thahar

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What are the new rates for Swe Thahar Plan?

  • All customers who newly activate their MPT GSM/WCDMA SIM card will automatically be subscribed to the Swe Thahar plan @ new rates of:

– Voice : 27 Ks per minute to any numbers
– SMS : 15 Ks per SMS to any operator in Myanmar
– Data : 7 Ks per MB

  • Existing subscribers in Swe Thahar plan will enjoy the same rates.

2. I don’t want to be charged higher Data & Voice Rate. What should I do?

– For voice we suggest customer to dial *234*4# Prepaid or *235*4*# postpaid, to subscriber to Shwe Zagar plan, voice calls to other MPT numbers will be rated at 10 Ks/min, but PAYG internet rates will be priced at 8ks/MB in this plan.

– Also, MPT offer very affordable Data Pack. To enjoy them, dial *7777#.

– Also, MPT offer very affordable Voice Pack. To enjoy them, dial *600#.

– If you want to enlarge your balance, dial *500# (or) *700# (or) *5010# for our Htaw B programs, and multiply your balance 5 (or) 7 (or) 10 times.

3. How can I switch to other price plan?

– Users can switch to any price plan once in one calendar day.
– Subscribing is free of charge ALWAYS.
– Below is the detail subscription channels.

Plan NameCostTo Subscribe
PrepaidPostpaid
Shwe ZagarFree*234*4#*235*4#
Shal PyawFree*234*3#*235*3#
Swe ThaharFree*234*2#*235*2#

4. I already have a Data packages & Voice packages while I am on Swe Thahar plan. What will happen if I switch to other plan?

Switching to other plan will not effect on your Data packages & Voice packages. When you switch the plans you can keep all your current packs and you can continue to use them.

5. How can I check which Price Plan I am using currently?

You can dial *224# or access through MPT4U app to check your current plan.

Shwe Zagar

“Effective 6 January 2022, 15% Commercial Tax will apply on internet data, according to the amendment of the Union Tax Law 2021-22 declared by the State Administration Council.
The 5% commercial tax for Voice and SMS will not be changed and will continue to apply.”

1. What is “Shwe Zagar” Plan?

  • MPT offers Lowest Call Rate Plan “Shwe Zagar”.

Voice call to MPT numbers : 10 Ks/Min
Voice call to other numbers : 27 Ks/Min
Data ( Internet ) : 8 Ks/MB
SMS       : 15 Ks/SMS

2. Who can subscribe to “Shwe Zagar” Plan?

  • Active MPT GSM/WCDMA users can subscribe to “Shwe Zagar” Plan.

3. How can I subscribe to “Shwe Zagar” Plan?

  • Dial *234*4# to subscribe. Subscription to “Shwe Zagar” Plan is completely free.

4. How can I cancel “Shwe Zagar” Plan?

  • As MPT offers different plan, customer can choose and switch to their preferred one freely.
  • To switch to – Swe Thahar Plan => Dial *234*2#
  • To switch to – Shal Pyaw Plan => Dial *234*3#
  • To switch to – Shwe Zagar Plan => Dial *234*4#
  • Subscription (or) Switching is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.

5. I am on Shwe Zagar Plan.When I made a call to MPT number for 5 seconds, 15 seconds was charged. Why?

Starting from 13th Dec 2017, all local calls except for Base Tariff will be charged at every 15 seconds.

For Example: – MPT to MPT Call
– 0 – 15 Sec : 2.50 Kyats (Excluding tax)
– 16 – 30 Sec : 5.00 Kyats (Excluding tax)
– 31 – 45 Sec : 7.50 Kyats (Excluding tax)
– 46 – 60 Sec : 10.00 Kyats (Excluding tax)

6. Can I purchase Internet Packages on “Shwe Zagar” Plan?

  • Yes
  • MPT Data Packages are available on “Shwe Zagar” Plan also.
  • Customer can enjoy data service from the lowest 1Ks/MB at MPT’s variety of Data Packages.

7. I have Data Package Quota in my current plan. If I switch to “Shwe Zagar”, what will happen?

  • You can carry over your Data Package Quota to “Shwe Zagar”.
  • Moving to “Shwe Zagar” will not effect on your data packages.

8. I am a Post-paid user, can I subscribe to “Shwe Zagar” Plan?

  • Please dial *235*4# to subscribe.

9. Is there any restriction to switch to “Shwe Zagar” Plan?

  • All active MPT GSM/WCDMA user can switch to “Shwe Zagar” Plan.
  • But subscription is allowed maximum 1 time per one calendar day.

10. I am a CDMA user. Can I subscribe to “Shwe Zagar” Plan?

  • CDMA users cannot subscribe to “Shwe Zagar Plan.

11. I activate new SIM card, which plan will be with me?

  • “SweThahar” Plan is the default plan for new SIMs. But you can easily switch to “Shwe Zagar” by dialing *234*4#.

12. I cannot switch to “Shwe Zagar” Plan. Why?

  • Since subscription is allowed maximum 1 time per one calendar day. If you have switched plan one time in one calendar day, you cannot switch again on that day. Please try again next day.
  • If your SIM is inactive (One-way block/Two-way block), you cannot switch the plan. Please recharge your balance first and try again.

13. How can I check my Plan/Tariff?

  • Dial *224# or Send BAL to 1331.

International Roaming Services

1. What is the promotional tariff ?

CountriesTariff Price
Thailand/Malaysia/Singapore/

China/Hong Kong/Taiwan/Macau/Vietnam/

Cambodia/Laos/Indonesia/Brunei

15 Ks/MB

Roaming rate cutter at 900 Ks offering 9 Ks/MB for a week

Japan/S.Korea/Srilanka/India/USA/Australia50 Ks/MB
United Kingdom/Sweden/Russia/Norway/

Netherland/Italy/Hungary/Germany/France/

Finland/Denmark

50 Ks/MB

All are inclusive of Tax.

2. What are the standard tariff for data roaming (without promotion) ?

The standard tariffs depend on the destination.

In promotion period, you can purchase more cheaper tariff than the standard tariff.

3 . Is there any activation or subscription required ?

The subscription requirement are as below table.

PromotionSubscriptionValidity
9 Ks/MB Promotion

(rate cutter)

7 days
Package Promotion (10000 Ks)7 days
Paygo Promotion×

4 . Is this offer valid for Postpaid or Prepaid ?

The promotion is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Brand Store (Individual/Retail).

5. Which services prices have changed during the promotion ?

Pricing changes is only for the Data Paygo services. Other services (voice and sms), prices remains unchanged.

6. When is the Promotion valid from ?

Promotion is valid from 27 November 2019 till further notice.

7. Is this promotional tariff valid for all destination ?

No, Promotional tariff is valid only for the mentioned destinations.

8.What is the 9Ks/MB promotion (Rate Cutter)?

It is a roaming pack, as below for users to be able to use international roaming while travelling to below destinations

 

Price900 Ks
Tariff9Ks/MB
Validity7 Days
Activation*9007#
CountriesThailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia, Laos, Indonesia, Brunei

9 Is it required to subscribe for 9Ks/MB promotion?

Yes, it is required to subscribe. Subscription Fees is 900 Ks for a week (inclusive of tax).

10.Is this offer valid for Postpaid or Prepaid ?

This promotion (9Ks/MB promotion) is valid for both prepaid & postpaid users, however, for Postpaid users need to make the deposit payment to activate the roaming services. Payments can be made to account managers (B2B/Corporate) or MPT Own Shops / MPT TRA Offices (Individual/Retail).

11. How can i buy 9Ks/MB promotion package ?

You can buy this package from following channels.

  • SMS “NINE“ to 1332
  • Dial *9007#
  • Dial *106*2*5*2#
  • From MPT4U > Package Purchase >Others > Roaming & IDD
  • You visit the nearest retailer, and ask him to purchase the package for you, through DMS.

12 .I purchased Roaming rate cutter pack with 7 days validity and I want to purchase roaming pack with 7 days validity before expiring previous roaming rate cutter pack with 7 days validity. How will it happen?

You cannot buy roaming pack with 7 days validity before expiring previous roaming rate cutter pack. You need to wait until previous roaming rate cutter pack expires.

13.Do the rate cutter pack allowed to multi-subscription ?

No, the rate cutter pack does not allowed to multi-subscription.

14.Is the above mentioned tariff applicable only for Data services ?

 Yes, This tariff is applicable only for Data Services, and Voice/SMS services would be charged at standard tariff

15.How will i know, that the package is successfully subscribed ?

When the subscription is successful, you would recieve the confirmation notification through SMS.

16. Do i need to subscribe to package before i travel oversees to these destinations ?

You can purchase this package in Myanmar or from overseas (in these countries).

17.If i don’t want to subscribe to this 9Ks/MB package, do you have any other promotion to these destinations?

If you don’t subscribe to this package, you can still enjoy our promotional paygo tariff of 15Ks/MB to Thailand, Malaysia, Singapore, China, Hong Kong, Macau, Taiwan, Vietnam, Cambodia,Laos, Indonesia,Brunei.

However, we recommend to subscribe to this special package to enjoy additional 40% discount (from 15Ks to 9Ks) while travelling in these destinations.

18 . What if the package is expired ?

When the package is expired, you would be informed through the notification. If you don’t wish to renew your package, you will be charged at promotional paygo rate of 15Ks/MB.

19. Why i am not able to buy the package ?

There can be below reasons, and the resolution

  1. Not enough balance, please topup and try again
  2. Base tariff customer, pls change your tariff plan by dialing, *234*4# (shwe zagar), *234*3# (shal pyaw) or *234*2# (Swe thahar).
  3. Already active roaming data pack

20. I purchased Roaming Pack (10000 Ks/800 MB with 7 days validity) and I want to purchase roaming rate cutter pack with 7 days validity before expiring previous roaming pack. How will it happen?

You cannot buy roaming rate cutter pack before expiring previous roaming pack. You need to wait until previous roaming pack expires.

21 .How will i know that my subscription is expired ?

You would recieve the notification through SMS.

22 .What is the pulse for data usage during roaming ?

The pulse for data usage, while roaming is 50KB.

23. Can I use loan balance on international roaming to make calls, send SMS or use internet data?

No, loan balance cannot be used on international roaming calls, SMS and data.

International Direct Dialing

1. What is “All in one IDD Promo pack”?

All in one IDD Promo Pack allows you to make calls to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada, at 50 Kyats/Minute with subscription fee of 499 Ks.

 Product Name Price SpecificationsUsage TypesSMS Validity Subscription
 All in One IDD Promo Pack 499Ks (Incl tax) 50Ks/Min Call to Thai/Malaysia/China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada Thai and Malaysia
15Ks/SMS
 30 Days *2050#
 Other Countries
150Ks/SMS

2. How do I subscribe?

You can dial *2050# (or) subscribe from MPT4U or from *106#.

3. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

4. How much does one SMS cost?

SMS will be 15 kyats for Thai and Malaysia and 150 Kyats for China / Singapore / Bangladesh / India /South Korea / Japan / Australia / Hong Kong / US / Canada.

5. Who are eligible for All in one IDD promo Pack?

All prepaid and postpaid GSM/WCDMA users are eligible but CDMA users are not.

6. What is the validity of the pack?

Pack’s validity is 30 days.

7. Can I buy more than one IDD pack during 30 days?

You can buy only one pack during 30 days.

8. What is the promotion period?

Starting from 28th May 2018 until further notice.

9. Can I use loan balance to make international calls and send SMS to international numbers?

No, loan balance cannot be used to make calls or send SMS to international numbers.

Upgrade 3G SIM to 4G SIM

1.Why you need to change 4G sim card?

You can start to enjoy LTE+ network

2.What is the LTE+ network? And does 4G card charge more than 2G/3G card?

Enjoy smooth and worry free online experience on superfast MPT LTE+ Network. You can experience better web access, uninterrupted HD video streaming, video calling, online gaming, downloading and picture uploading. Much faster speed than 3G with no additional charges.

3.How can you know your SIM is 2G/3G or 4G?

Dial *106*5# and SMS will come to you. If your SIM is 2G/3G only, change 4G.

4.How to change 4G SIM card?

Go to nearest MPT shops. This is FOC not changing your original phone number.

5.Where are MPT shops to change 4G sim card?

Check the nearest shops list here. https://tinyurl.com/y2x9k7jw

6.What we need to bring when we go to MPT shops for 4G card changing?

Bring (1). Your sim card (2). Your NRC card, original/ copy.

7.How long it will take for changing 4G card at MPT shops?

It can be finished at once within a day. But based on your selected shops crowded situation, it can vary for taking time.

8.Do we need to pay any charges for this?

This service is FOC.

9.Is our original phone number will be changed?

You can change 4G sim card without changing your original phone number.

10. How to enjoy MPT LTE network?

Use MPT Data Package and check more (https://tinyurl.com/ycvyqg73)

Change from Postpaid to Prepaid

1. What is change from Postpaid to Prepaid Service?

It is the payment method change from Postpaid (issue invoice after usage month) to Prepaid (Top up).

2.Where/How can we apply to change from Postpaid to Prepaid?

Starting from 1st Nov 2019,

  • The Mobile customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office, Sule TRA, Ahlone TRA and Insein TRA.
  • The Mobile customers who are in region to visit and apply the change request at the nearest regional Commercial offices.
  • The PSTN customers who are in YGN city to visit and apply the change request at the 40th Street Commercial office.

3. Where is the commercial office and TRA office address in YGN City?

40th Street Commercial Office, Kyauktada Tsp, YGN. Contact numbers are 01252322, 01254254.

Sule TRA: No.465/469, Corner of Bozunpat St & Maharbandoola Rd, Pabedan Township

Ahlone TRA: No.189, Under Kyimyindine Road x Forest Road, Ahlone Township

Insein TRA: No.2, Hlaing Myint Road, East of Ywama, Inn Sein Township

4.When can we apply to change from Postpaid to Prepaid?

Monday to Friday (except Public Holidays)

Office Hour: 9:30 AM to 2:00 PM

5.What documents is needed for changing Postpaid to Prepaid?

Attachment 1: NRC card copy

Attachment 2: Owner book/Agreement original

Attachment 3: Power of Attorney, NRC card of original owner

(if the person applies on behalf of real one.)

6.Do we need to pay any charges?

Prerequisite payments from customers before migration Postpaid to Prepaid

  1. All Outstanding invoices
  2. Advance payment to cover upcoming invoices
    • Totally 3 times of previous month’s bill; if customer apply & make all payments between 1st to 6th of the month
    • Totally 2 times of previous month’s bill; if customer apply & make all payments between 7th to the end of the month

7.How long will take to change from Postpaid to Prepaid?

After completing the application and payment process, MPT will complete the request within one working day.

8.What is the process if we have remaining balance in Postpaid account after settle the invoice amount in the next month?

After Postpaid to Prepaid changing complete, MPT will manage customers’ Prepaid balance i.e. we will deduct Prepaid’s balance in case the paid advance payment cannot cover the pending bill. In case there is remaning amount from the advance payment after the pending invoice settled, we wiill transfer the remaining amount into Prepaid balance for that customer.

MPT U-Life

1. What is MPT U-Life?

MPT U-Life is digital insurance service exclusively designed for MPT SIM users which offers the ZIWAKA health insurance policy and Thet Taw Saunt personal accident insurance policy, customer can buy the products with MPT extra benefits.

2. What are the values of using MPT U-Life digital insurance service?

In current COVID-19 situation, customers can apply U-Life’s digital insurance products with Contactless online application, Cashless Payment, and Earn more MPT benefits on each promotion.

3. Who are eligible for this product?

All the MPT SIM Card users are eligible for this product.

4. How many products can we get?

There have two products,
1. ZIWAKA Health Insurance and
2. THET TAW SAUNT Personal Accident Insurance

5. What will be the different of these two products?

ZIWAKA Health insurance is to cover for hospitalization related with diseases (Including COVID-19) and accident, THET TAW SAUNT Personal Accident Insurance is to cover only for accidents matters such that hospitalization related with accidents and unable to work due to accident. For more details you can inquired with
related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM).

6. If we buy this product through with MPT U-Life Service, what kind of benefits can we get as MPT users?

By utilizing U-Life Service, the customer can get not only insurance coverages from product also can obtain attractive MPT benefits that we support in each promotion.

7. What is the basic price on each insurance?

You can start ZIWAKA Health Insurance from 5,600 MMK (Based on your age group), and THET TAW SAUNT Personal Accident Insurance from 1,250 MMK.

8. How can I see the product detail?

Please click “For More Information” to see details about product price, coverages, terms, and claim information.

9. One person can buy for both ZIWAKA and THET TAW SAUNT insurance products?

Yes, customer can buy both insurance products based on your coverage requirement.

10. How can I buy the product?

Through MPT platform customer can choose required product and click “Apply ZIWAKA” or “Apply THET TAW SAUNT” for each product purchase.

11. How can we pay?

Customer can choose two payment methods as MPT Pay and MPT mobile balance payment. Please be noted to maintain enough balance to buy the insurance certificate.

12. How can we claim for benefits?

Customer can proceed online claim for each insurance product, for more details of claim processes and procedure you can inquired with related insurance company hotlines ZIWAKA Health Insurance (09400083003 and 09400083004) and THET TAW SAUNT Personal Accident Insurance (09 777 100 555), in every Monday to Friday (9:00 AM to 5:00 PM)