MPT Myanmar | Moving Myanmar Forward FTTH General Trouble Shooting - MPT Myanmar | Moving Myanmar Forward
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1)  When you experience slow internet or disconnection?

2) How to change username and password ?

(Huawei ONU)

3) How to change username and password ?

(ZTE ONU)

MPT’s FTTH Internet Service(Fiber To The Home)

FTTH General TroubleShooting Guide

When you experience slow internet or disconnection, please try following procedures first.

STEP-1

Check power 

The power signal on the router should be GREEN. If the signal is off, please check the power source.

STEP-2

Power On-Off 

When internet usage is unstable, re-start the router and try.

STEP-3

Check number of devices connected to Wi-Fi-router 

Number of suitable devices to use for 10 Mbps, 25Mbps and 50Mbps are up to 10 for the usage at the same time. Please check the number of devices connected to the internet through Wi-Fi-router.

STEP-4

Check the payment 

If customer do not make payment on-time (before due date), suspension may occur. Therefore, please confirm the payment status, too.
If customer still cannot use the internet, please call to 106 (for MPT phones) or to 01- 2399106 (for other operators). Before customer make a call to 106, please check following signals status to inform to call center.

General Trouble Shooting Guide Click here>>> PDF link

MPT’s FTTH Internet Service(Fiber To The Home)

Wifi Username/Password Setting guide

For HUAWEI ONU users as follow,

When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below

STEP-1

Connect Wireless or LAN network of FTTH service

Please connect to the wireless or LAN network of FTTH to configure the wifi-username and password.

Go to ONU Log-in Page

Open the Web Browser and input 192.168.100.1.

STEP-2

Log-in Username and password

MPT technical will provide one time username and password. Please input username and password to log-in.

STEP-3

Select WLAN Tab

Go to the “WLAN” Tab, to set up new Wifi-username/password.

STEP-4

Set up your new Wifi-username/password

Input your new wifi-username in “SSID Name:” Box.

Input your new wifi-password in “WPA PreShareKey:” Box.

STEP-5

Apply your new wifi-username/password

Click apply to complete your new wifi-username/password setting.

STEP-6

Reboot you Wifi-router

Reboot your Wifi-router by double clicking Power on-off buttom.

STEP-7

Test you Wifi Connection

Try to connect Wifi in your device and use internet.

If you have trouble about connecting Wifi and internet, please call and request to 2800

HUAWEI ONU Wifi Setting Guide>>> PDF link

MPT’s FTTH Internet Service(Fiber To The Home)

Wifi Username/Password Setting guide

For ZTE ONU users as follow,

When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below

STEP-1

Connect Wireless or LAN network of FTTH service

 Please connect to the wireless or LAN network of FTTH to configure the wifi-username and password.

STEP-2

Go to ONU Log-in Page

Open the Web Browser and input 192.168

STEP-3

Log-in Username and password

MPT technical will provide one time username and password. Please input username and password to log-in.

STEP-4

Select WLAN Tab

Go to the “WLAN” Tab and select “SSID Settings” to set up new Wifi-username.

STEP-5

Set up your new Wifi-username

Input your new wifi-username in “SSID Name:” Box.

Click “Submit” to complete your new wifi-username setting.

STEP-6

Select WLAN Tab

Go to the “WLAN” Tab and select “Security” to set up new Wifi-password.

STEP-7

Set up your new Wifi-username

Input your new wifi-password in “WPA Passphrase” Box.

Click “Submit” to complete your new wifi-password setting.

STEP-8

Reboot you Wifi-router

Reboot your Wifi-router by double clicking Power on-off buttom.

STEP-9

Test you Wifi Connection

 Try to connect Wifi in your device and use internet.

If you have trouble about connecting Wifi and internet, please call and request to 2800

ZTE ONU Wifi Setting Guide Click here>>> PDF link