1) When you experience slow internet or disconnection?
2) How to change username and password ?
(Huawei ONU)
3) How to change username and password ?
(ZTE ONU)
MPT’s FTTH Internet Service(Fiber To The Home)
FTTH General TroubleShooting Guide
When you experience slow internet or disconnection, please try following procedures first.
STEP-1
Check power
The power signal on the router should be GREEN. If the signal is off, please check the power source.
STEP-2
Power On-Off
When internet usage is unstable, re-start the router and try.
STEP-3
Check number of devices connected to Wi-Fi-router
Number of suitable devices to use for 10 Mbps, 25Mbps and 50Mbps are up to 10 for the usage at the same time. Please check the number of devices connected to the internet through Wi-Fi-router.
STEP-4
Check the payment
If customer do not make payment on-time (before due date), suspension may occur. Therefore, please confirm the payment status, too.
If customer still cannot use the internet, please call to 106 (for MPT phones) or to 01- 2399106 (for other operators). Before customer make a call to 106, please check following signals status to inform to call center.
General Trouble Shooting Guide Click here>>> PDF link
MPT’s FTTH Internet Service(Fiber To The Home)
Wifi Username/Password Setting guide
For HUAWEI ONU users as follow,
When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below–
STEP-1
Connect Wireless or LAN network of FTTH service
Please connect to the wireless or LAN network of FTTH to configure the wifi-username and password.
Go to ONU Log-in Page
Open the Web Browser and input 192.168.100.1.
STEP-2
Log-in Username and password
MPT technical will provide one time username and password. Please input username and password to log-in.
STEP-3
Select WLAN Tab
Go to the “WLAN” Tab, to set up new Wifi-username/password.
STEP-4
Set up your new Wifi-username/password
Input your new wifi-username in “SSID Name:” Box.
Input your new wifi-password in “WPA PreShareKey:” Box.
STEP-5
Apply your new wifi-username/password
Click apply to complete your new wifi-username/password setting.
STEP-6
Reboot you Wifi-router
Reboot your Wifi-router by double clicking Power on-off buttom.
STEP-7
Test you Wifi Connection
Try to connect Wifi in your device and use internet.
If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.
HUAWEI ONU Wifi Setting Guide>>> PDF link
MPT’s FTTH Internet Service(Fiber To The Home)
Wifi Username/Password Setting guide
For ZTE ONU users as follow,
When you want to change Wifi-username/password, please call and request to 2800 or 018652800. MPT technical team will directly call to you and you need to follow instructions as below
STEP-1
Connect Wireless or LAN network of FTTH service
Please connect to the wireless or LAN network of FTTH to configure the wifi-username and password.
STEP-2
Go to ONU Log-in Page
Open the Web Browser and input 192.168
STEP-3
Log-in Username and password
MPT technical will provide one time username and password. Please input username and password to log-in.
STEP-4
Select WLAN Tab
Go to the “WLAN” Tab and select “SSID Settings” to set up new Wifi-username.
STEP-5
Set up your new Wifi-username
Input your new wifi-username in “SSID Name:” Box.
Click “Submit” to complete your new wifi-username setting.
STEP-6
Select WLAN Tab
Go to the “WLAN” Tab and select “Security” to set up new Wifi-password.
STEP-7
Set up your new Wifi-username
Input your new wifi-password in “WPA Passphrase” Box.
Click “Submit” to complete your new wifi-password setting.
STEP-8
Reboot you Wifi-router
Reboot your Wifi-router by double clicking Power on-off buttom.
STEP-9
Test you Wifi Connection
Try to connect Wifi in your device and use internet.
If you have trouble with connecting Wifi and internet, please call and request to 2800 or TuTu Chat.