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MPT Business Sets New Standard For Fixed Line Services Now Backed By Service Level Agreements

05 Sep 2017

(Yangon, 5 September 2017) MPT Business-to-Business (B2B) customers registered to MPT Business Fixed Line Services including Dedicated Fiber Internet, IP-VPN, Domestic Private Leased Circuit (DPLC) and International Private Leased Circuit (IPLC) solutions in Yangon can now be assured of significantly improved network service reliability and 99% availability through the operator’s newly implemented Service Level Agreement (SLA) with a refund scheme guarantee.

The SLA, issued free of charge by MPT, ensures that enterprises reduce service downtimes impacting their operations, enabling them to pursue their business objectives without having to worry about losing commercial opportunities due to service outages.

“As the leading telecommunications operator in Myanmar, MPT understands that businesses here require more effective and reliable support of in-scope network solutions to help drive their operational capabilities. The highly-responsive SLA featuring a refund scheme backing our Business Fixed Line Services allows customers to focus on the important decisions to grow their enterprises and thrive, with upgraded service quality and punctual scheduled responses from our dedicated teams for resolving issues at no extra cost,” said Mr. Reizo Umeda, Chief Commercial Officer of MPT-KSGM Joint Operations.

“By delivering on our service promise, we aim to considerably improve customer experience and satisfaction across the board as they benefit from our range of B2B network solutions,” he added.

Existing and newly registered business customers are both automatically included in the premium business customer list as they sign up for any of the MPT Business Fixed Line Services. They can now benefit from the refund scheme as part of the SLA, which guarantees refunds in the event of service outages –depending on the length and nature of the downtime.

To encourage customers to reach out the Technical Service Centre (TSC), MPT provides 24/7 round-the-clock telephone support (TSC hotline number at +95-1-2302274, 01-2300444) or quick on-site support for queries and issues resolution. It is a one-stop business customer service support operation set up to address user issues and help ensure smooth network availability.

For more information on the new MPT Business Fixed Line Services SLA and refund scheme guarantee, please contact the B2B Sales Department hotline number at  0800 800 9990 (calls from MPT Subscribers free of charge) and +95 9426000323 (from any operator) or via  email at [email protected].

*Refunds under the MPT Business Fixed Line Services SLA and applicable exemptions subject to terms and conditions.