BY OPTING IN OR USING THE SERVICE, CUSTOMER ACKNOWLEDGES THAT HE/SHE HAS READ AND FULLY UNDERSTOOD THE TERMS AND CONDITIONS OF THESE SPECIFIC TERMS, AS WELL AS MPT’S GENERAL TERMS AND BINDS HIMSELF/HERSELF TO ALL THE TERMS AND CONDITIONS THEREIN.
MPT CLUB PROGRAM - SPECIFIC TERMS AND CONDITION
1.2 If there is any conflict between the Specific Terms and the General Terms, the provisions of the Specific Terms will supersede the provisions of the General Terms only to the extent of the inconsistencies.
1.3 Capitalized terms contained herein but not specifically defined as follows shall have the same meaning as those set out in the General Terms:
“Account” refers to the account of a Customer who has opted into the Service in the manner specified in the Mechanics. Furthermore, the term “Account” shall likewise be deemed to be an Account as defined in the General Terms.
“Activation Date” means the date when the Customer opts-in to the Service as set forth in Clause 3.2.
“Affiliate” means in addition to the definition set out in the General Terms, this term is likewise deemed to include MPT Money and MPT’s joint operation partner.
“Alerts” refers to commercial and promotional advertisements, surveys, and other broadcast push messages about the Service.
“Application Form” refers to the physical or electronic form filled up by the Customer in order to opt into the Service.
“Communication Materials” refers to materials and software platforms which contain information regarding the Service and its Mechanics. The Communication Materials include the Rewards flyers, Partner Merchant catalogue, software applications such as MPT4U, websites including MPT Club’s landing page in: https://www.mpt.com.mm/en/mpt-club-en/ and its corresponding FAQs, etc. containing a list of available Rewards, discount coupons, and detailed explanations on the Mechanics.
“Eligible Services” has the meaning set forth in Clause 1.1.
“General Terms” shall have the meaning set forth in Clause 1.1.
“Mechanics” refers to the specific mechanics and detailed commercial terms by which the Service is offered to the Customer and by which it is to be performed. The Mechanics of the Service can be found in the offers, promos, and announcements contained in the Communication Materials. For the avoidance of doubt, the Mechanics of the Service may change over time. MPT shall notify the Customer of these changes through the Communication Materials it issues from time to time.
“MPT Money” refers to MPT Money Company Limited.
“Notification” refers to messages that are sent to the Customer in relation to the Service which includes, but is not limited to, Account status updates, confirmation messages, Rewards error messages, or any Rewards notifications pertaining the Account.
“Partner Merchant” refers to third party merchants which are participating in the Service and, among other things, are offering discounts and/or promotional items to the Customer according to the Mechanics specified in the Communication Materials.
“Points” refer to the MPT points that may be earned by the Customer according to the Mechanics of the Services and credited to that Customer’s Account.
“Rewards” refers to the goods and services provided by MPT or Partner Merchant(s) to the Customer according to the Mechanics contained in the Communication Materials.
“Service” or “MPT Club Program” refers to the MPT Club Program. For the avoidance of doubt, the MPT Club Program shall be deemed to be a Service as defined in the General Terms.
“Service Period” refers to the entire duration or term of the Service.
“Service Delivery Platform or “SDP” is a set of components that provide a services delivery architecture (such as service creation, session control and protocols) for the Service.
“Specific Terms” shall have the meaning set forth in Clause 1.1.
1.4 These Specific Terms may be updated by MPT from time to time, and MPT may notify the Customer in the event of any update. Unless otherwise prescribed, the Customer’s continued use of this Service following any update to these Specific Terms shall be deemed Customer’s agreement and informed consent to the updated Specific Terms in its entirety.
2. Service Description
2.1. The MPT Club Program (the “Service”) is MPT’s loyalty program aimed at providing its Customers with Rewards depending on their usage of MPT’s and/or Partner Merchant’s services, subject to the Terms and Conditions.
3. Eligibility and Registration
3.1. All Customers who hold active Postpaid and/or Prepaid (GSM, WCDM, and CDMA) Accounts with MPT are eligible to opt-in to the Service.
3.2. A Customer may opt-in to the Service by:
3.2.1. texting USSD (*345#) and SMS (345).
3.2.2. Submitting a completed Application Form to MPT physically or through SDP’s such as MPT4U; or
3.2.3. Complying with the relevant procedure set forth in the Mechanics.
3.3. Further to Clause 3.2, the Customer warrants and represents that all the information provided by the Customer to MPT is true, correct, and complete to the best of the Customer’s knowledge.
3.4. A Customer may opt-out of the Service by calling MPT’s customer care to unsubscribe.
4. Service Period
4.1. Shall start from the Activation Date and shall continue until the Customer opts-out as set forth in Clause 3.4 or the Service is terminated according to Clause 11.
5. Accumulating Points
5.1. The Points shall be accumulated/earned by the Customer according to terms and conditions defined in the Mechanics.
5.2. The Points shall be credited to the Customer’s Account according to terms and conditions defined in the Mechanics.
6. Redeeming Points
6.1. The Customer shall be able to redeem Points credited to the Customer’s Account according to the terms and conditions set forth in the Mechanics.
6.2. Customers may only redeem Points for Rewards that are featured in the Communications Materials, subject to the relevant Mechanics.
6.3. The Points are not convertible to cash and do not accrue interest.
6.4. Redemption requests are final and cannot be cancelled.
6.5. Rewards and the required number of Points to redeem the Reward may change without prior notice.
6.6. Rewards are subject to availability.
7. Communication Materials
7.1. MPT shall exercise commercially reasonable efforts to ensure that any information it publishes in relation to the Service is accurate to the best of its knowledge. For the avoidance of doubt, all descriptions in the Communication Materials are based on information provided by Partner Merchants.
7.2. The cosmetic appearance of the Rewards received by the Customer may differ slightly from the images and videos contained in the Communication Materials.
8. Notifications and Alerts
8.1. By opting into the Service, the Customer hereby agrees to receive:
8.1.1. a reasonable number of Notifications from MPT, from time to time.
8.1.2. a reasonable number of Alerts from MPT, from time to time. The Customer may opt-out of receiving Alerts by texting OFF to 9800 and can opt-in again by texting ON to 9800.
9. Recordkeeping; Validity of Points
9.1. The Points credited to the Customer’s Account shall be valid for the period stated in the Mechanics.
9.2. The Customer shall be responsible for keeping track of or accounting for the number of Points that are credited in his/her Account. MPT may, at its own discretion, periodically notify the Customer of the total number of Points that are credited to his/her Account or when these Points are about to or have already expired.
10. Customer Data and Personal Information
10.1.1. The disclosure to Affiliates, Partner Merchants, and/or third parties, of his/her personal information for the purpose of delivering the Service,
10.1.2. The disclosure to Affiliates, Partner Merchants, and/or third parties of his/her personal information for the purpose of promotional and marketing activities (i) related to the Service, or (ii) in conjunction with third party services.
10.1.3. The disclosure to Affiliates, Partner Merchants, and/or third parties of his/her personal information for the purpose of producing data, reports and statistics which shall be anonymized or aggregated in a way that does not identify the Customer.
10.1.4. The use of his/her personal information, by MPT, its Affiliates, Partner Merchants, and/or by third parties on behalf of MPT in relation to the Service.
10.1.5. The use by MPT, its Affiliates, Partner Merchants, and/or third-party contractors of personal information:
a) To manage the Customer’s Account, carry out customer-care activities including monitoring calls, emails, or text messages that the Customer may send to MPT in relation to the Service.
b) To assess and improve our Services and offers, including those offered by third party affiliates.
10.1.6. MPT receiving his/her personal information from MPT’s Affiliates, the Partner Merchants, and/or third parties for the purpose of providing the Services, marketing, data aggregation, market analysis, and other similar purposes.
11.1. MPT reserves the right, without any liability, to deny, suspend, or terminate the Customer’s registration in the Service, the Customer’s Account, and/or any Rewards:
11.1.1. If in the opinion of MPT, the Customer has breached the Terms and Conditions and/or the Mechanics; and
11.1.2. for unauthorized, improper, or illegal use of the Service and/or the Rewards.
12. Consequences of Termination
12.1. The Customer shall forfeit all of the Points that have been credited to the Customer’s Account should the Service be terminated pursuant to Clause 11.1.
13.1. Any Customer who has a dispute with MPT regarding the Customer’s eligibility to opt in to the Service and/or the accumulation and/or redemption of Points, must within ninety (90) days of the date of the event which gave rise to the dispute, give MPT written notice providing the reasons for the dispute and supporting documentary evidence. MPT will conduct a thorough and impartial review of such dispute and will provide the Customer with a response within a reasonable period from receipt of such written notice.
13.2. In all cases, any dispute between MPT and the Customer arising out of the provision of Services shall be subject applicable rules and regulations in relation to the settlement of disputes as provided in the General Terms.