6. What function I Can Not use in MPT4U, without internet?
If there is no mobile internet, you can not use following functions in MPT4U.
i. Some entertainment services such as (Mahar, Viu, Mobile Legends, MPT Recommended Videos, MNL, MPT Ballone)
ii. Some information and other services such as News, Dhamma, Horoscope, Insurance Health, Gambia, Quiz, etc.
iii. Other social media links of MPT (Viber, Line, Facebook)
7. Can MPT4U App use with other networks?
MPT4U can use not only with MPT but also with other network and Wifi.It will be the FOC if login with MPT network.
8. How can I upgrade MPT4U App?
Android Customers can dial *4040# or through Lotaya website to Download/Upgrade for FREE. For IOS users, they can only update/download from App Store.
9. How can I check my MPT4U App version? What is new version of MPT4U and What is the minimum Android and iOS version required to use new version MPT4U?
– You can check version from the Setting page on Side bar menu
– New version of MPT4U is IOS : 1.4.9 Android : 4.4.0.
– If Android is less than “6” and iOS is less than “10”, users could not use for new version of MPT4U .
10. Can I download and install to use New version MPT4U if my phone is low version ?
User can install the App, but, cannot use some functions & App which will log out automatically.
11. How can I change language ?
Under the Setting icon on Side Bar menu, you can change language .
12. What is "WOW" in MPT4U?
MPT4U WOW is the service which let customers to know the MPT update information like promotion, events, news etc.
Customers can see MPT4U WOW in the footer of the MPT4U home page.
13.What is Privilege icon in Home screen? How can I change icons on Home screen?
– For more details information of MPT Club, customer can click Privilege icon on Home screen.
– We cannot change 4 defaults icons on top home screen.
– If you want to change other icons, click edit from Service and you can edit or change by dragging the icons as you like .
14. How many days history I can check for each usage group?
You can check Real Time Balance, Up to 90 Days Daily Usage, 6 month histroy of Top up and Package Purchase under Account Details
15. Where can I check my history of Top Up, Package purchace etc?
You can check it from Account detail page.
16.Can we do SIM Registration via MPT4U? How can we do ?
You can do SIM Registration via MPT4U.
Click “Profile” in MPT4U, type your required information correctly on the “My Profile”page and click “Save”. Besides, you can update your information and if it is not correct informaiton , you can edit and save it again. % in My Profile means It is customer’s registered information percentage.
17. If we can't log in, can't play Hti Pauk,display Loading time out and face white screen, how can we do?
– Disconnect the VPN first
– Log in again
– To clear the data in the phone setting
– Download the latest version of MPT4U via *4040# link.)
18.I purchase package from USSD and I received Hti Pauk chance SMS also but why it's not showing in MPT4U application ?
After introducing of MPT4U new version, for any kinds of package purchase from any channels including USSD, customer will get chances on MPT4U new version platform. So customer can play on new MPT4U Apps.
19.Is there any Hti Pauk Chance for VAS Services ?
There is no Hti Pauk Chance for VAS services .
20. Does Hti Pauk Chance has expire?What is Hti Pauk History and how many days I check history?
Yes,Hti Pauk Chance will expire in midnight (23:59:59).All Hti Pauk rewards customer can check in Hti Pauk History under Lucky Draw in Main Page & you can check for 7 days.
21. What is Gift icon from Package Puchase page? Who will get Hti Pauk Chance between package gift person and receiver?
It is gift service for all MPT users .Package Receiver will get the Hti Pauk Chance .
22.What’s the MPT4U game service and how to play these games?
From the MPT4U home page, users can play the games by clicking game icon and enjoy.
23. Who are eligible to play the MPT4U games?
MPT users who already installed MPT4U application, can enjoy the games from MPT4U
For the MPT users who still don’t have MPT4U application, can download the app here https://bit.ly/MPT4Ufree or dial *4040# to get application for both Android and iOS.
24. How many games are included in MPT4U games?Are there any data charges for playing games?
There at least 5 games will be included.With MPT SIM card data network, no data charges for playing games.
25. Are there free games or need to pay to play the games?
There are two types of games which customers can choose;
• Free games – Users can play the games without paying anything.
• Paid games – Users must pay entry fees to play the games.
26. Are there rewards for free games?
There will be games with free tournaments are included and players will have a chance to get telecom rewards (data, voice, SMS, etc.) and non-telecom rewards (handsets, gold, etc.) base on the ranking in the games.
27.What’s the ranking in the games?
During the tournaments period, the user who play with best score will get the no.1 rank and ranking is based on the game score. If there are same score in the tournament, first one who got the score will get higher rank
28. What are the rewards for paid games and how much for entry frees?
Users will get MPT mobile balance back base on the ranking on the games.
Entry fees will be started from 99 Kyats.
29.When will users will get their rewards?Will send SMS notification if the win prize?
After the tournaments finish, users will get the rewards within 10 days.Will send SMS notice when rewards deliver to player.
Players can know their ranking in game page during tournaments and after the tournaments finish as well.
30. How will telco rewards validation period effect if player win current tournaments and previous tournaments?
Telco rewards validation is (7)days and will deduct first from the rewards that player got earlier from tournaments.
31.How is the fair competition between players for MPT4U games?
When MPT found that if the players got big score and good ranking in the MPT4U games by using third party software or other applications apart from MPT4U, we’ll put the players numbers in blacklist and this players can’t participate in coming MPT4U games tournaments. MPT will not give any rewards to the players if they’re playing MPT4U games with above mentioned methods.