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MPT’s Live Chatbot Services “TuTuChat” Can Help Customers More Conveniently in their Daily Communications Requirements

10 Nov 2021

(Yangon, 10th November 2021) – MPT is now equipped with the Live Chatbot Services “TuTuChat” in its MPT4U app, official webpage and IVR (Interactive Voice Response) services to provide even more conveniences to customers’ daily communications requirements using MPT’s 2G, 3G and 4G/LTE nationwide network.  As local & incumbent operator, MPT is keeping its promise of “အတူလက်တွဲ အမြဲရှိမည် MPT” (English translation: MPT- Holding Hands Together With Myanmar People) by innovating and providing the necessary telecommunications services together and conjointly for the best of Myanmar people.

With the introduction of MPT’s Live Chat Chatbot services named “TuTuChat,” customers can purchase various kinds of data and voice packages, special offers, un-subscription value added services (VAS), check balance and inquire about SIM Registration, MPT Club and MPT’s promotions anytime. Chatbot services help customers to provide necessary information not only the mobile services but also Fiber To The Home (FTTH) and Business to Business (B2B) services. Apart from that services, MPT customer care team might promptly assist you in the same channel for customer conveniences.  Customers can enjoy new digital experiences of “TuTuChat” Chatbot service at MPT4U App as below.

 

Step 1: Choose TuTuChat at Home Page

Step 2: Choose Language

Step 3: Choose your requirements

 

*After step 3, customers need to choose their requirements and follow the guideline of MPT Chatbot to inquiry about MPT’s services.

To use TuTuChat Chatbot service on MPT4U, customers may download the MPT4U App at App Store for iOS and for Android users, from http://bit.ly/DataFreeApp or https://lotaya.mpt.com.mm/event/191 or dial USSD code *4040# to receive a download link with free of charge data for Android users.

MPT4U App is the all-in-one application for MPT users for the convenience use of products and services including topping-up, purchasing packages, checking daily usage and many other interesting and entertaining contents for the users nationwide. MPT 106 call center is assisting nationwide customers after it has launched and provides various kinds of supports in daily basis. This new IVR system is an automated interactive voice response system that interacts with the caller. The caller listens to the IVR system menu, responds by pressing a key on his or her phone, and the system reacts accordingly.  Based on the caller’s answers, the IVR provides the required assistances to follow the customers independently without requiring human assistance. Especially for the services such as purchasing some data packages, voice packages and other packages, SIM registration, balance checking, MPT Club etc., can be done much faster and save the time.

Both IVR and Chatbot services are well-known digital assistances in various fields and menu-based assistant tools that conduct an easy communication Live Chat conversation between customers and organization anywhere for faster customers’ services.

MPT is always trying to provide the continuous telecommunications services during the difficult times and to enrich the digital life of our valuable customers.  Meanwhile MPT is continuing the safe business operations of all its units and updating internal policies and procedures to improve all customer service seeking the continues improvement of customer experiences.

For more information about MPT, visit MPT official website www.mpt.com.mm and chat with MPT’s Chatbot services at MPT 4U App and official Webpage or dial 106 Call Center.