Customer Care – Senior Staff

Roles and Responsibilities

  • Collect, track and analyze voice of customers
  • Report to management and share VOCs internally
  • Set  rules of handling complaints
  • Work with other departments in order to improve and find solutions

Competencies / Expertise Required

  • Ability to perform data collection of VOC, data analysis, making report materials
  • Strong skill with big data is preferred (Excel & Access)

Customer Care – Team Manager (Voice of Customer)

Roles and Responsibilities

  • Collect, track and analyze voice of customers
  • Report to management and share VOCs internally
  • Set  rules of handling complaints
  • Work with other departments in order to improve and find solutions

Competencies / Expertise Required

  • Ability to perform data collection of VOC, data analysis, making report materials
  • Strong skill with big data is preferred (Excel & Access)

Customer Care – Team Manager (Service Support )

Roles and Responsibilities

  • Provide call center with service and operational information as well as FAQs
  • Obtain customer feedback from different channels and monitor service trends
  • Align with Marketing and Sales Departments and ensure all customer care channels fully understand services available

Competencies / Expertise Required

  • Ability to perform planning for operation in line with services & products, business process management & improvement, making materials
  • Experience in mobile business or call center management preferred
  • Able to make plans for events, managing vendors, managing projects
  • Good at total service management
  • Good communication skills

Call Center – Facebook Team Supervisor

Roles and Responsibilities

  • To respond to inquiries or complaints posted on Facebook
  • As a supervisor, oversee day-to-day operations of other staff
  • Operate necessary system & tools
  • Create reports, when necessary
  • Work on shift

Competencies / Expertise Required

  • Experienced in B2B sales in Telecom/IT industries
  • Experienced in B2B sales for the customers in financial sector
  • Management capability of sales staffs
  •  Capable to conduct sales of Mobile & Fixed (Data) as integrated services