Call Center – Team Manager

Posted 5 နှစ် ago
Roles and Responsibilities
- Provide agents with necessary service & operational information, including FAQs
- Create work flows and review/ update as needed
- Create (e-)manual and review/ update/ revise and align with training and service support teams
Competencies / Expertise Required
- Ability to perform call center operation management, in line with services & products, business process management & improvement, maintenance of web manuals, FAQs and other support materials
- Experience in Call center management preferred