Customer Care – Team Manager (Voice of Customer)

Posted 5 နှစ် ago

Roles and Responsibilities

  • Collect, track and analyze voice of customers
  • Report to management and share VOCs internally
  • Set  rules of handling complaints
  • Work with other departments in order to improve and find solutions

Competencies / Expertise Required

  • Ability to perform data collection of VOC, data analysis, making report materials
  • Strong skill with big data is preferred (Excel & Access)

Job Features

Job CategoryCaring & CRM

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